Manager Management

David D. Johnson 513-***-****

***** ********* **. **********, ** 45240 *************@***.***

SUMMARY OF EXPERIENCE:

An information technology management professional, with a wide array of

experience. Successes in the areas of Crisis Management, Process

Improvements, and many phases of SDLC. Expertise includes: department

manager, project management, research, design analysis, database design,

and programming. I am a trusted leader and mentor of IT professionals.

TECHNICAL SKILLS

Languages: SQL, COBOL, Biztalk, VB (.Net & 6.0)

Applications: Service-Now, Zenworks, MS Project, TFS, MoveIT,

Lifepro, EAS

OS: Windows, Unix, and Mainframe

Qualification Highlights

Project Management ITIL Version 3 Service-Now

Production Support Business Relationship Project Management

Manager Mgmt

Crisis Management Source Code Owner Release Manager

(TFS)

Professional Experience

IT Manager (Great American Financial Resources - Cincinnati, OH)

(Apr 2000 to Jan 2010)

. Managed development, maintenance, and upgrades for all corporate

batch systems. In charge of insuring all production systems,

processes, and data are available each morning. I managed a team of

developers using VB, .NET, COBOL, Biztalk and other languages on

several platforms. My team was the leader in creating a departmental

site, using Sharepoint. From the site I created workflows to better

communicate with the team.

o In 2009 improved daily availability rate from 65% to over 90% by

adding quality day measures to team goals.

o In 2009 ran project to migrate all production source from

SourceSafe to TFS. Moved VP Apps, SQL, and COBOL source into

separate projects in TFS.

o Held a role as the business relationship manager. I held

periodic meeting with different business department managers.

In the meetings we prioritized IT work requests and got to

better understand the goals of the business.

o Cross functional team leader in charge of the Crisis Management

team, had authority to mobilize team in catastrophic

emergencies. I was the single point of contact for all

corporate system outages.

. Information Technology Service Management (ITSM) team

o Lead the Configuration Management Data Base project

o Developed Configuration Items(CI's) for the CMDB for Business

Applications, Databases, Servers, and Workstations, using

discovery tools such as Altiris, Zenworks, and Service-Now

o Member of the Change Review Team

o Final sign offs for program changes and vendor upgrades and

releases

. Problem Management

o Created and assigned problem tickets, from reoccurring incidents

o Created reports to track progress and time resources applied

. Upgraded from Helpstar to Service-Now's Incident Management

. Grouped ticket information from Helpstar to load into

knowledge-base in Service-Now.

o Developed Quality Day Metrics in conjunction with responsible

Business Leaders to measure IT effectiveness from the Business

User perspective. These metrics included;

. System availability windows

. Internal Online systems and website responsiveness

. Quality of Data delivered

IT Manager (Great American Financial Resources - continued

. Process Improvements

o Developed team of Business Analysts and Developers to identify

processes to improve

o Created team to do peer reviews of any change over 40 hours

o Took control of source code, moved it from SourceSafe to TFS,

locked down who had access to create and merge branches

o Managed project that focused on driving down the number of work

request that were pending, was also responsible on prioritizing

work requests and quantifying the impact to the business

. Management Reporting

o Wrote, ran, and monitored reports; wrote in MS SQL 2005

o Created monthly report of the number of work requests submitted

by each business unit

o Created monthly report of the average number of work requests

completed by each developer

o Created weekly report out of TFS for Project Managers(PM) to

show changes to source code

o Graphed data for Upper IT Management to show departments

increase in completing tasks

o Developed alerts on all TFS projects to notify PMs of changes to

their projects

o Monitored daily timing reports of nightly batch programs that

were identified as key processes

. Misc duties

o Developed SME for each business unit my team was responsible for

o Implemented Standard Applications Deployment procedures

o Ran a daily All Systems staff meeting to discuss issues of the

day

o Managed many different aspects of system life cycle projects

o Maintained the weekly on-call rotation for multiple support

teams

o Responsible for Workload management of my team

o Provided guidance of career development of my team members

Software Developer

Techsoft Systems Inc. [Customer Procter & Gamble] (Nov

1999 to April 2000)

Unix Administrator

- Performed administrative tasks like resetting passwords,

restarting machines, granting access

- Was the contact for the hardware vendors when they made service

calls

- Created unix shell scripts for end-users

Unifix Consulting Inc. [Customer - Great American Financial Resources]

(July 1988 to Nov. 1999)

- Created an extract file using Oracle SQL, then using a utility

(Outbound), pulled the data from Unix into a mainframe dataset.

- Created data entry screens using CICS Cobol for client/users to

update VSAM files

- Created Cobol program to generate files for downstream

processing.

Techsoft Systems Inc. [Customer Procter & Gamble] (Jan

1996 to July 1998)

PDR [Customer Quantum Chemical] (May 1995 to

Dec 1995)

Mead Data Central (April 1992

to May 1995)

Computer Horizons[Customer Procter & Gamble] (April

1990 to April 1992)

AIS & Indecon [Customer Delco Electronics & Thomson Consumer Elec]

(Jan 1989 to April 1990)

Awards and Accomplishments:

President and Founder of Non-Profit Org - Ohio Youth Education and

Sports, Inc

Recipient of 2007 Cincinnati YMCA Achiever award

Ohio Governor - Amateur Athletic Union Boys Basketball

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