Customer Service Sales
Resume:
EVA RENEE HARRIS
Pearl, MS ****8
*******@***.***
Objective: To obtain a position in business development that encompasses my
professional experience, allowing the opportunity to significantly
contribute to the company's growth and expansion, leading to a shared
mutual reward in the company's success.
PROFESSIONAL EXPERIENCE
Marketing Manager
May 2007 - March 2009
Rimkus Consulting Group, Inc. (Ridgeland, MS)
. Marketed a diverse array of engineering consulting services to
commercial and personal-line insurance carriers, independent
adjusters, attorneys, construction companies, government agencies and
corporations within an assigned territory, comprised of parts of
Mississippi, Louisiana and Tennessee.
. Overcame a company perception challenge within the territory through
relationship-building and customer service excellence, leading to an
80% increase in project assignments.
. Decreased accounts receivables significantly through regular customer
interaction and attentive account management, thereby increasing cash
flow within the branch.
. Coordinated marketing efforts, attending and/or presenting seminars,
conferences and trade shows to strengthen the Rimkus name in the
assigned territory.
. Helped foster an environment of teamwork between the engineers
(operations), sales and marketing, and administrative support,
producing increased morale and project efficiency which directly
correlated to increased sales, profitability and overall market
growth.
Property & Casualty Specialist
July 2005 - July 2006
MetLife Auto & Home (Clinton, MS)
. Started and operated a property and casualty insurance agency selling
to customers in Central Mississippi with a focus on the Metro Jackson
area.
. Completed validation during the devastation of Hurricane Katrina, a
time proving difficult for most insurance agents and companies in
Mississippi.
. Turned agency over to a partner after the company decided to stop
insuring homes in the state of Mississippi due to the increased
liability after Katrina.
Insurance Broker August
2003 - June 2005
AIG & Insurance Selection Agency
. Sold major medical and supplemental benefits to individuals,
organizations and businesses in Central Mississippi.
. Recognized as one the tops producers for ISA in the Southeast Region,
regularly named to the Top Producer's List.
. Acquired license to also sell property and casualty insurance.
. Aspired to own my own agency due to the previous success experienced
and potential opportunities for career advancement.
Account Executive January
1997 - October 2001
Cingular Wireless (Ridgeland, MS)
. Sold wireless solutions to medium and large businesses in the Metro
Jackson area.
. Prospected for new business opportunities through cold-calling.
. Exceeded monthly quota expectations and maintained accounts as
upgrades.
. Developed professional presentations for important meetings and larger
sales opportunities.
. Received the highly coveted Excalibur Award for exceptional customer
service and sales performance.
. Completed numerous sales training programs focused on needs-based
selling and new business development.
Customer Service Representative July 1996 -
December 1996
Cingular Wireless (Ridgeland, MS)
. Handled in-bound calls and customer complaints to seek for a win-win
solution that satisfied the objectives of the both the customer and
the company.
. Assisted the sales teams through the sales process.
. Received awards for Outstanding CSR and Outstanding Call Quality.
. Promoted in six months into outside sales as an Account Executive.
COMMUNITY EXPERIENCE
Executive Director December 2001
- Present
Amazing Grace School of the Arts (Jackson, MS)
. Started a non-profit organization for impacting the lives of young
girls to improve their self-esteem, provide mentoring services, and
promote excellence in education.
. Instruct two groups of young girls in dance as an introduction to the
performing arts, emphasizing discipline at all times.
. Selected a group of exceptional performers from the girls to form a
traveling dance team called Chosen that has danced for various
programs throughout the state of Mississippi.
EDUCATION
Belhaven College
Jackson, MS
Bachelor of Science in Management (May 2007)
Mississippi State University (1991-1994)
Starkville, MS
Hinds Community College (1989-1991)
Raymond, MS
REFERENCES AVAILABLE UPON REQUEST!
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