Technical Support Technician
Resume:
Alonzo Michael Davis
Martinez, Georgia 30907
Email: ***********@*****.***
Objective
Seeking an help desk network support or IT position with opportunity for
advancement
Summary of Qualifications
. COMPTIA A+ Technician Certified [pic] [pic] [pic]
. COMPTIA SECURITY + Certified
. COMPTIA NETWORK + Certified
. Detail oriented, Excellent communication & organizational skills
. Able to work independently, Articulate with a pleasant phone manner
. Downloaded, installed, configured, maintained, backed-up own business
applications for 6 years
. Stability and loyalty with past employers, affable personality to meet
and greet clients
Related Skills
. Proficient in installing, setup, configuring, software applications to
the Internet
. Proficient at troubleshooting network connectivity from the DOS
prompt using TCP/ICMP
. Proficient in backing up data, planning for disaster recovery
. Proficient understanding of OSI layer model and data transmission
. Proficient understanding of TCP/IP protocols, familiar with IPX/SPX,
NetBEUI, NetBIOS
. Proficient in installation of T1/T3/fiber and wireless networks
802.11a/b/g
. Proficient in troubleshooting, repairing, replacing components down to
the motherboard
. Familiar with Superscan 4.0 Port Scanner, Wire shark Packet Sniffer,
Nessus vulnerability scanner
Additional Training
Communications-Electronics Instructors Course, U.S. Army, Fort Gordon GA
Communications-Electronics Team Leader Course, U.S. Army, Fort Huachuca AZ
Fiber Optics Connectorization and Splicing Course, U.S. Army, Fort Huachuca
AZ
Communications-Electronics Installers Course, U.S. Army, Fort Huachuca AZ
Education
Computer Support Specialist, Diploma, Augusta Technical College, Augusta,
GA, Expected Graduation Dec 2010
Business Management, Associate of Arts, University of Maryland University
College, May 1995
Business, Associate of Arts
Los Angeles City College, Los Angeles CA June 1985
Work Experience
Technical Support Representative, Knology, Evans, GA
March 2010 to Present
Independent Contractor Realtor/ installing, configuring, maintaining own
equipment
Century 21 Larry Miller Realty; Keller Williams Realty Augusta, GA
December 2006 to Present
Product Support Specialist, Augusta Medical Systems, Augusta, GA
June 2003 to September 2007
NCOIC/Instructor/Installer/Site Chief
United States Army, Fort Gordon, GA
January 1975 to
February 1997
References Available Upon Request
[pic]
Alonzo Michael Davis
3844 Boulder Creek Road
Martinez, Georgia 30907
Email (***********@*****.***)
Contact this candidate