Manager Customer Service
Resume:
Christopher J. Barry
*** ****** **, ********, ** 07029 + 973-***-**** + ******@*****.***
Professional Summary
Fortune 500 Account Manager who engages clients by implementing creative
customer service polices and finding new service opportunities.
Employment Accomplishments
Pier Fish Co. New
Bedford, MA/ Harrison, NJ
Client Services Regional Manager
2008-2010
o Manage book of major clients in the NJ / NY Market
o Grew average purchase order value by 10% through heavy client
interaction and on site visits
o Work with the sales team to grow brand awareness and secure new
clients
o Process orders, schedule deliveries, and handle billing for
regional clients
Manpower New
York, NY
Account Manager, Financial Staffing
2007-2008
o Act as full cycle recruiter and account manager for all major
financial clients.
o Guide hiring managers and candidates through the clearance and
hiring process
o Escalate and resolve all background check and fingerprint
requests in order to meet tight deadlines
o Exorcise discretion and attention to detail when handling
sensitive employment paperwork
o First Staffing Specialist in 30+ years to penetrate business
with Wachovia and JP Morgan Chase
o Succeed in relationship building, pre-sale qualification and
follow up to become a preferred vendor
o Train colleagues on key skills vital to meet their recruiting
goals.
o Act as go-to person for recruiting MD level Executive Assistants
on tight schedules
Yahoo! New
York, NY
Account Manager, Recruitment Solutions
2006-2007
o Increase client ROI by reducing product learning curves using
new service protocols.
o Analyze market trends to develop a call strategy that increases
productivity by up to 100%
o Create email templates that simplify complex product
offerings for prospects and clients
o Salvage under performing client assets to avoid service issues
leading to cancellation.
o Rank in 90th percentile of hiring class for business generation
o Recognized by Department Manager and Training Leader for
creating email templates.
Select Skills
Siebel, AS400, Goldmine, Beeline, Taleo, MS Excel, PowerPoint, Word,
Copy writing, Email Templates, Branding, Boolean,
Sourcing/Recruiting, Crisis management, Comfort under pressure.
Education
Seton Hall University - Bachelor of Arts Communication / Public
Relations - 2006
Marketing Internship - Charles River Apparel - Summer 2002
C
J
B
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