Manager Customer Service
Resume:
Melinda Malone
Stephens City VA 22655
Objective
To obtain a position in which I am able to encompass my passion to run a
business as well as take advantage of my experience in management, one
which expands my knowledge and allows me to move forward within the
company.
Summary of Qualifications
* 13+ years of Restaurant/Food Service/Entertainment Management
experience in fast-food, full service restaurants and dinner theater.
* Exceptional interpersonal, customer service, personnel management and
follow-through skills.
* Ability to exercise independent judgment and authority in the
execution of tasks and responsibilities in a fast-paced environment.
* Hiring/termination, orientating, supervising, evaluating, scheduling,
and training employees and managers.
* Motivating managers and support staff and upholding accountability for
all employees.
* Demonstration of a positive and professional image.
* Monitoring, counting and troubleshooting inventory.
* Inventory and ordering of wine, beer, liquor, daily produce and weekly
food ordering.
* Extensive training in both full service restaurant operations and all
aspects of fast-food restaurant management from 2nd assistant to store
manager.
* Knowledge of financial systems and procedures.
* Opening of three new restaurants: McDonald's and Olive Garden, Alamo
Drafthouse Cinema.
Work Experience
07/2009-08/2010 Nerangis Enterprises, Alamo Draft house Cinema
Winchester, VA
Assistant General Manager
Managing a great concept of dinner and a movie in a drafthouse serving
thirty different kinds of draft beer, a selection of wine and mix drinks.
The first Alamo Drafthouse Cinema outside of Texas, a multimillion dollar
business.
1. Five weeks of extensive training in Austin, Texas to gain knowledge
on how each position works and the responsibilities of management.
2. Hiring an entire staff, which included kitchen, dishwashers,
servers, runners, bartenders and ticket cashiers.
3. Orientations, completing new hire paperwork, scheduling, setting up
training schedule for new hires, reviews on employees and managers
in training.
4. Entering employees in the system and in charge of keeping up on pay
rate changes, and terminations and completing term slips and
sending all paperwork to main office.
5. Training management on new responsibilities such as scheduling, and
finding new ways to make the business successful.
6. Coming up with drink specials for movies coming out
7. Inventory, Ordering, on food, beer, wine, liquor
8. Entering invoices and making sure bills are paid on time by main
office.
9. Cash control, two nightly deposits, change orders
10. In charge of completing theater assignments for the entire venue on
the upcoming week.
11. In charge of holding monthly meetings with servers and maintaining
accountability for them to achieve 100% guest satisfaction.
12. Over see Show times for movies for the upcoming week.
13. Handle customer complaints,
14. Handled workmen's comp paperwork on staff and guest.
15. Assisting sales manager on special events such as, private parties,
comedy acts, bands performing.
16. Promoting staff into different positions in the venue
12/2006 - 07/2009 Nerangis Enterprises, McDonald's
Winchester, VA
Store Manager
Managing a multi-million dollar business in which my duties are including
but not limited to:
1. Managing employees by interviewing, hiring, training, scheduling and
reviewing performance.
2. Utilizing skills to offer great customer service through patience and
determination to get things done in a timely manner.
3. Providing hands-on support to employees to help stream-line processes
to ensure an exemplary customer experience.
4. Complete training such as EMP, ROLP, and all NABIT training classes
and pass this knowledge on to my staff.
5. Cash and inventory control.
09/2005 - 12/2006 Darden Olive Garden Winchester/Manassas, VA
Sales Manager
Completed 14 weeks of training and developed skills to run a full service
restaurant such as:
1. Work varied shift schedule including lunch and dinner shifts,
including opening and closing the restaurant.
2. Training which allowed me to gain knowledge and appreciation of wine
and how to pair it with food.
3. Inventory and ordering of wine, beer, and liquor, as well as setting
up the bar and wine room.
4. Motivate wait staff to meet sales goals in an effort maximize profits.
5. Managing employees by interviewing, training, and scheduling.
6. Providing back-up for short staff in all areas such as: serving
tables, bartending, hosting, helping on the line, doing prep and
bussing tables.
7. Ensure excellent customer experiences by providing superior service
and quality food.
8. Meet with all management staff to coordinate schedules, discuss
operations, and set goals.
05/1997 - 09/2005 Nerangis Enterprises, McDonald's Winchester, VA
2nd Assistant Manager
Starting at entry level and working up to 2nd Assistant Manager allowed me
to gain experience in all aspects of restaurant operations especially:
1. Working with many different people to achieve common goals.
2. Attend classes such as food safety, BSM, and ASM.
3. Interviewing, orientation and training of new employees.
4. Making schedules, taking inventory, maintaining cash control and cash
sheets.
5. Running shifts.
6. Providing excellent service directly to the customer.
Education
09/1999 - 05/2002 Lord Fairfax Community College Middletown,
VA
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