Customer Service Training

***** ********** ***. *. ************, fl. *****

(h)904-***-**** (c)904-***-**** ( *******@*****.***

Mark j. Welsh

objective

To secure a job that utilizes my training as an instructor. and / or Web

based training developer. To work training technicians in the military or

civilian aviation work force and air operations fields.

Functional summary

1. Performed as a classroom/on site instructor for the Egyptian Air Force.

Delivered shop training and on-the-job, hands on training on the SH-2

helicopter. Provided feedback to the students for evaluation of their

progress in the maintenance program.

2. Developed CBT computer based training software in an Authorware database

that was fully WEB compatible and student interactive.

3. Developed CBT computer based training in the Kreus2 developmental

software that is fully WEB compatible and student interactive.

4. Developed CBT computer based training, Lesson Plans and Student Guides

for the Air Force V-22 program.

5. Developed Web based interactive avionics, propulsion, and E/E lessons

for the Navy P-3C aircraft, Marine Corps UH-1N helicopter, Army's UH-60

helicopter and the Air Force/Marine Corps V-22 aircraft.

6. Developed CBT computer based training for the Army TRADOC civilian

personnel center.

Summary of qualifications

7. Develop CAI and ICW Web based training

8. Develop Training Lesson Plans and Student Study guides

9. Develop Student Tests

10. Outline Lesson Objectives

11. Microsoft Office Suite Experience

Employment

May 1999 to March 2009 - Logistic Services International, Jacksonville, Fl.

Subject Matter Expert / Courseware Developer

February 1994 to April 1999 - Norell / Spherion Staffing, Jacksonville, Fl.

Customer Service Contract Worker

August 1969 to July 1973 U.S. Air Force - Admin-Operations Specialist

February 1977 to February 1993 - U.S. Navy Retired

Aviation Metalsmith / Hydraulics Technician / Master Training Specialist /

Corrosion Control Technician

Education

High School Graduate

U.S. Navy Instructor Basic Course - Master Training Specialist

University of North Florida - Web Based Training Development

Florida Technical College - Windows 2000 Network Administrator

New Horizons Computer Concepts - Computer Maintenance

State Technical Institute Memphis - Business Management

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