Customer Service Manager

Bernadine Rogers

**** ****** ***** ****. ***** Springs FL 33065

Telephone - 954-***-****, E-mail - *******@*********.***

Skills:

Proficiencies :

• Microsoft word, Excel Spreadsheet, Works, Outlook, PowerPoint,

Access, MSN Messenger, MSN Explorer, PDF and Adobe,

Medisoft 2008

• Typing speed of 60W.P.M - Shorthand – 50 W.P.M

• Capable of following verbal and written instructions

• Hard worker, team player who works well with peers and superiors

• Excellent customer service skills

• Capable of performing well under pressure

• Ability to multitask in an effort to maintain deadlines

• Always punctual with perfect attendance record

• Ability to perform duties with little or no supervision if necessary

• Ability to use a transcriber and scanning devices

• Basic ICD-9 Coding

• Medicare Insurance Claims processing

Experience:

• 4-Month Internship Genesis Billing and Coding Pembroke Pines FL

August – November 2009

• Econocaribe Consolidators Inc. Miami FL 2007 – 2009

Line Manager

• Kelly Services (Staff Agency) Fort Lauderdale May – November 2007

Administrative Asst.

• Wallenford Coffee Company Jamaica - 2004 -2007

Administrative Asst HR

• Placement & Business Services Jamaica -1997 - 2003

Administrative Asst

• Lasco Distributors Limited Jamaica - 1995 -1997

Secretary to the Financial Controller

• C.D. Alexander Realty Ltd Jamaica - 1993 -1995

Executive Secretary

• S & C Sales and Service Center Jamaica - 1991 - 1993

Office Manager

• Victoria Mutual Building Society Jamaica - 1980 - 1991

Telephone Operator/Mail Room Clerk

Education:

• Associate Degree - Human Resources

Management Institute for National Development 2004 - 2006

• Diploma -Administrative Management

Institute of Management Sciences 1996 - 1997

• CPS Certification

Professional Secretaries Int. 1995 - 1996

• Entrepreneurial Marketing

College of Arts, Science & Technology 1992

• Professional Sales Training

Larry Neiman Enterprises 1989

• Secretarial Diploma

Duffs Business College1984 -1986

• High School Diploma

St Andrew Technical High School 1973 - 1978

CPC State Certificate

• Fast Train Institute 2009 - 2010 (Presently attending)

(anticipated sitting March 2010)

• Available upon request

References :

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