Project Manager Quality Assurance

MARIA C. BAPTISTA, PMP

**** ******* ***

H: 210-***-****

SAN ANTONIO, TX 78256

C: 210-***-****

EMAIL: *******@***.***

PROJECT MANAGER

. More than 10 years of information technology management experience with

focus as Project Manager for diverse industries, including: financial

services, state government, education and oil and gas.

. Expert in information technology project planning, scheduling,

forecasting, change control,

risk and issue management, systems analysis, requirements analysis,

quality assurance.

. Competent liaison between management, clients, and personnel, as

well as between the

businesses and technical teams.

. Strong communication, presentation, analytical and problem solving

skills.

. Excel at creating and implementing technical and operational plans and

strategies.

. Highly knowledgeable in software development life cycle (SDLC),

Waterfall and Agile

Methodologies.

. Bilingual: English/Spanish.

EXPERIENCE

DENIM GROUP, San Antonio, TX Feb 2009 - Feb

2010

Project Manager

Support development and network security teams, to ensure seamless project

operation and guarantee customer satisfaction.

. Managed over 20 projects, ranging from large to small size, delivering on

time and on budget, generating revenue for over $1.5 Million, including

projects for several State Government Agencies.

. Planned, led and facilitated project meetings, produced minutes and

followed up to tasks.

. Identified stakeholders, requirements, timelines and constraints.

. Developed project plans, work breakdown structures, statements of work,

change orders.

. Developed templates for project deliverables (i.e., status reports,

meeting minutes)

WACHOVIA CORPORATION, San Antonio, TX Dec 2007 -

Jan 2009

Project Manager I (Consultant)

Support Sr. Project Managers during Wachovia-Golden West merger related

projects.

. Planned, led and facilitated project meetings, produced minutes and

followed up to tasks.

. Managed open items and assumption validations to closure.

. Created and maintained project deliverables (i.e., issues log, risk

matrix, status reports).

. Developed project plans, timelines and task lists.

. Tracked and reported on open issues, risks and risks mitigation actions.

CITIGROUP, Fort Lauderdale, FL 1996 - 2002

Project Manager, Quality Assurance and Implementations (1999-2002)

Planned, executed, and implemented Cash Management systems for the Latin

America and Caribbean region (23 countries and islands).

. Led a six-person team including consultants, responsible for testing and

implementing an internet-based software application design for Corporate

Banking.

. Led a seven-person team to test and implement a satellite collection

system, allowing Citibank expansion throughout 3 countries in Latin

America without opening new branches.

. Developed system and user documentation. Planned, coordinated, developed,

and delivered training to offshore implementation teams and users.

MARIA C. BAPTISTA Page 2

. Selected to participate in the pilot program the "Voice of the Employee"

representing 25 - 30 employees from the Roll Out/Quality Teams in Latin

America.

Help Desk Analyst (1996-1999)

. Provided first and second level support and LAN Administration for UNIX

Server, Windows NT, Lotus Notes and Internet users.

. Managed user's request life cycle regarding troubleshooting, new hardware

and software installations.

. Liaison between Citigroup and voice system providers - Octel and Lucent

Technologies.

. Generated statistics reports for Call Center Performance using Remedy.

. Supported internet users over the migration period during the Citibank-

Banamex merger

BANCO METROPOLITANO, Caracas, Venezuela 1987-1990

Manager, System Analyst

Managed, developed and designed finance / information technology solutions

as well as provided support to users.

. Created and developed new department under the IT organization

supervising six people to provide customer support, training and

development of new tools for 300+ PC users.

. Led a team of 4 people from operations and technology infrastructure to

integrate PCs into the main network and replace monitors for 250 users.

This generated savings of 20% to the hardware budget.

. Participated in an interdisciplinary IT Integration Committee to merge

three IT departments during merger process. Conducted feasibility study,

determine hardware requirements, performed cost/benefits analysis and

made recommendations on hardware acquisitions. Prepared and presented

results to Executive Board.

. Led the project team responsible for the re-engineering of Cash

Management system to improve the processes executed in the Treasury

department, adding productivity.

INSTITUTO UNIVERSITARIO NUEVAS PROFESIONES 1987-1991

Associate Professor, Analysis and Design Systems

. Taught the following courses:

- Analysis and Design Systems I and II

- Management Information Systems

. Developed an advanced curriculum, incorporating new trends and techniques

used in analysis and system design.

EDUCATION - CERTIFICATIONS

B.S. Computer Science, Instituto Universitario Nuevas Profesiones, Caracas,

Venezuela

Project Management Professional (PMP)

PROFESSIONAL ASSOCIATIONS

Project Management Institute - PMI

TECHNICAL EXPERTISE

MS Project, MS Office Suite, SharePoint, Outlook, Power Point, Lotus Notes

Contact this candidate