Project Manager Customer Service
Resume:
Brent Allen Miller
Fort Walton Beach, FL 32548
*************@*****.***
Professional Profile
I am an individual with a history of strong work ethic and proven
business skills. I have over nine years direct experience in the golf
industry including multiple years as a teaching professional as well as a
touring professional. I would greatly welcome the opportunity to become
part of your successful team.
CENTURY 21 Fort Walton Beach, Fl (December 2009-Present)
Property Manager
. Budget preparation and compliance.
. Property Inspections
. Oversee and assist with leasing and marketing
. Initiate and implement policies/procedures to achieve and
maintain a high standard of resident service and resident
communications
. Oversee property maintenance and capital improvements
. Maintain records of property activity and rent collection
GOODMAN NETWORKS Alpharetta, Georgia (October 2008-April 2009)
Sources, evaluates and analyzes new commercial property and
development opportunities, utilizing a variety of methods (including,
but not limited to brokers, landlords, and real estate listings)
. Performs site visits and inspections
. Conducts analysis and provides management with deal summaries to
identify the most financially promising deals
. Conducts feasibility analysis for all new sites or properties under
consideration; investigates political climate for anticipated
development
. Establishes and maintains cooperative working relationships with
brokers and landlords to identify potential sites
GLOTEL, INC (Plantation, FL, Feb 2008-October 2008)
Site Acquisition Specialist
. Sources, evaluates and analyzes new commercial property and
development opportunities, utilizing a variety of methods (including,
but not limited to brokers, landlords, and real estate listings)
. Initiates proposals to secure land contracts
. Prepare lease agreements
. Conducts analysis and provides management with deal summaries to
identify the most financially promising deals
. Conducts feasibility analysis for all new sites or properties under
consideration; investigates political climate for anticipated
development
. Establishes and maintains cooperative working relationships with
brokers and landlords to identify potential sites
CROWN CASTLE INTERNATIONAL (Mar 2007-Feb 2008)
Project Manager- (Asset Management)
. Create tower loadings by interpreting existing contracts to determine
allowed equipment, order Structural Analyses, Shared Site Interface
Studies (SSIS), site audits, and issue notices to proceed (NTP)s for
all collocation applications
. Evaluate collocation applications from customers and determine whether
the information on the application is accurate, including equipment
manufacturer specifications.
. Generate license exhibits for the Contracts team to draft the contract
and make any and all changes throughout the process (i.e. if the
height changes, compound dimensions change).
. Review and interpret existing tower drawings and existing tenant
contracts and apply basic engineering principles to determine whether
capacity is available for proposed new equipment and to decide whether
to require a formal structural analysis by a certified engineer.
FMHC CORPORATION- (Atlanta, Ga December 2006-March 2007)
Project Manager
. Develop and grow relationships with wireless customers in partnership
with sales team.
. Implement sales initiatives and programs that target services for
collocations on tower owned sites.
. Manage and prepare responses to customer inquiries and requests for
proposal by providing a detailed scope of work and cost estimate.
. Manage P&L for active projects, including billing of milestone and
pass-through revenue.
. Engage internal and external resources to manage development of tower
sites for eventual ownership
. Recruit and train project-level employees to staff projects within the
assigned area.
WIRELESS RESOURCES - Pensacola, Florida (August 2004-November 2006)
Site Acquisition Manager
Oversee land/building acquisitions, and tower site development projects for
the company.
. Sources, evaluates and analyzes new commercial property and
development opportunities, utilizing a variety of methods (including,
but not limited to brokers, landlords, and real estate listings)
. Performs site visits and inspections
. Conducts analysis and provides management with deal summaries to
identify the most financially promising deals
. Conducts feasibility analysis for all new sites or properties under
consideration; investigates political climate for anticipated
development
. Establishes and maintains cooperative working relationships with
brokers and landlords to identify potential sites
SBA NETWORK SERVICES- Metairie, Louisiana- (April, 2000-August 2004)
Project Manager
. Find suitable locations (raw land, commercial property) to lease,
zone, permit, and build a multi-tenant cellular tower
. Preliminary zoning review and analysis of site location
. Determine carrier interest in the site and negotiate a carrier lease
agreement
. Determine landlord interest in the site and negotiate a land lease
agreement
. Analyze zoning maps, tax maps, deeds, title and other
required documentation
. Coordinate, schedule, and attend site visits and technical team
visits
. Coordinate and order required environmental and FAA reports/studies
GOLF TEC - Roswell, Georgia-( 1997-2000)
Teaching Professional
. teaching individual lessons
. assisting in daily operations, selling lesson programs and taking an
active role in merchandising of golf equipment
. majority of the coaching individual one-on-one lessons,.
HAMILTON MILL GOLF CLUB- Dacula, Georgia- (1994-1997)
Golf Professional
. Provide excellent customer service to customers and internal
business partners and ensure satisfaction through prompt, efficient and
friendly service.
. Manage the daily operations of the Pro Shop, which may require general
office duties, including filing, writing letters, memorandums and other
related duties.
. Complies and enforces operating policies, procedures and training for
areas of assigned responsibility, including POS procedures, customer
service training, work schedules, slow play guidelines, etc.
. Implements and monitors daily tee sheets to increase yield and
utilization. Responds to and resolves inquiries, questions and complaints
from resident and non-resident customers, and employees regarding
policies and procedures, course conditions, speed of play, customer
service, etc., and refers to the Head Professional as necessary.
. Serve as course Marshall, monitoring the schedule and pace of play.
Assist in scheduling, organizing, coordinating tournaments, leagues and
special golf events.
EDUCATION
Bachelor of Science -Planning and Development
University of West Georgia 1994
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