Software Manager

Robert Jeranek

*** ******* *** ********* ******* 34453

Cell# 352-***-****

*******@*****.***

Summary:

. IT professional with exceptional experience in troubleshooting,

installing, and uninstalling both hardware and software

. 4 years of hardware installation and troubleshooting experience

. 4 years of software installation and troubleshooting experience

. Skilled in completing projects in a timely-professional manner, both

independently and as a team member

. Able to work in a fast paced environment

. Enthused as to what technology has to offer and eager to learn new

technologies and troubleshooting skills

Experience:

April 2010-Present

CGS Computer Generated Solutions

Helpdesk Technician Level 1-2

Tampa, Florida

. Managed multiple accounts - Adecco, United Rentals, and SGS

. Resolved common MS Office Suite 2003-2007 software issues, reset user

passwords, unlocked user locked accounts in Active Directory,

Configured MS outlook 2003-2007 to the exchange servers

. Utilized Webtrac ticketing system for detailed documentation and

escalations

. Performed file transfers from old to new computers

. Updated and ran virus scan to locate viruses or spyware; deleted

temporary files and cookies for performance issues

. Mapped computers to local printers

. Mapped computers to shared drives

. Setup network printers

. Performed new user setups

. Troubleshot printer issues

. Utilized Dame Ware to remote to user's computers to uninstall and

install software and for troubleshooting

. Granted temporary administrative rights when needed

. Updated users to current version of Internet Explorer, Adobe Reader,

Adobe Flash Player and installed emulators for users to use Internet

Explorer 8

. Installed Local and Network Printers, restarted printer spoolers and

cleared printer queues

. Troubleshot company specific software

. Experienced with wiping Black Berries and reconfiguring to the network

. Utilized Lotus Notes for company email

February 2009 - Present

Santa Fe College

Student

Gainesville, Florida

. Setup or replaced users machines and corrected common hardware issues

. Installed and properly uninstalled software; VMware, CutePDF Writer,

and MS Office 2003-2007

. Configured MS outlook to the exchange server

. Fixed minor router and switch issues and configured Mac Filtering;

. Utilized RJ-45 andRJ-11 crimpers, along with coaxial cable crimpers to

make networking cables

. Connected Cat 5-Cat6 UTP to a 110 block

. Troubleshot common network issues

. Familiar with the different Class sizes of IP addresses

January 2005- November 2008

AM Comp Solutions Inc

PC Technician

St. Petersburg, Florida

. Performed common hardware upgrades and replacements for desktops; Ram,

IDE and CD-Rom's drives

. Installed and configured pre-imaged IDE Hard Drive's

. Upgraded and replaced CPU's and mother boards

. Replaced computer power supplies and bad connecting cables to all

major hardware components

. Troubleshot network and local printers, various laptops and wireless

internet connectivity issues and replaced hardware components on

laptops

. Installed and troubleshot various operating systems; Windows 1998-XP

Professional and partitioned hard drives to have multiple volumes

. Installed and properly uninstalled and troubleshot various types of

software; MS Office 2003-2007, Adobe Reader, company specific software

and helped users with Internet Explorer updates and emulator's

. Utilized common windows utilities; Event Viewer, Device Manager, Disk

Clean Up, Disk Fragment and Command Prompt to troubleshoot and resolve

software and hardware issues

Education:

May 2011 (Expected Graduation)

Santa Fe College

Associate of Science - Computer/Network Sciences

Gainesville, Florida

Certifications:

. A+ certification

. Network + certification (Expected November, 2010)

Volunteer Activities:

Bay Pines VA Medical Hospital 2003-2005

. Walked veterans to their appointments

. Helped with clerical work

. Brought samples to the proper labs

Special Skills:

. Excellent communicator

. Very detail orientated

. Can type proficiently

. Excellent problem solving skills

Contact this candidate