Manager Management

**** ** ***** *******, ***** Springs, FL ***** 954-***-**** (

******@*********.***

Narinder (Nicky) Saran

P Program Management/Technical Management

Profile

I am a high-energy, forward thinking, results-oriented senior telecommunications

program manager with over 21 years of diverse and progressive management and

engineering experience. I am very organized, self-motivated and have the ability

to build excellent relationships with both internal and external customers. I

possess excellent leadership, analytical, risk management, accountability and

problem solving skills. My diverse experiences have provided me with a solid

foundation of skills in the management, quality, productivity, and delivery of

complex projects. I interfaced with account management, bid management and sales

engineering for the evaluation of RFPs. Provided valuable input to technical

contents and commercial contents of the proposal to ensure a viable, sustainable

and profitable submission is made before the deal is signed. I am a customer

facing manager responsible for the end to end cycle for the delivery of multiple

projects while maintaining excellent client relationships.

Experience

2000-Present Nortel Networks

Sunrise, FL

Program Manager Responsibilities Included:

-Effective decision-making within the context of implementation and integration

of network engineering solutions for the Caribbean region while reducing company

costs.

-Leading and operating multi-disciplinary and cross-functional teams,

appropriating resources within budget, setting schedules, assessing progress, and

tracking accomplishments.

-Supporting Sales Engineering with technical solutions for customer RFPs.

-Interfaced with account management to provide network expansions and new product

identifications business opportunities.

- Participated in negotiations/technical meetings that resulted in Network

expansions or additional equipment orders between several hundred/ millions in

revenue on many Tier1&2 accounts.

- Formulated Project risks and risk mitigation plans with the cross-functional

teams on a regular basis. Provided status to the company executives.

-Prepared and reviewed Engineering Job Change Orders and performed RCA.

Determined the cost and schedule implications. Defined Job Change orders category

either as internal or Customer caused.

-Reported Engineering P&L to the financial department on all Caribbean accounts.

-Demonstrated superior interpersonal skills both with internal and external

customers that improved measurable customer satisfaction.

1998-2000 Nortel Networks

Ottawa, Canada

Team Leader Responsibilities Included:

-Chaired kickoff meetings with pre-sales and performed detailed design reviews

prior to the acceptance of any new job. Held initial technical/project meetings

with customers on all new projects.

-Perform customer network capacity analysis and formulated action plans.

1996-1998 Nortel Networks

Ottawa, Canada

Verification Engineer Responsibilities Included:

- Testing and Commissioning SW releases prior to general release for a multi

services switch.

-Test and release software features.

Education

-Masters in Computer Aided Design of Engineering Kingston

University, UK

-Bachelors of Science in Electronics Computer Science

Salford University, UK

Accomplishments

-Received Heart of CALA award (three times) in recognition of successfully

leading wire line and wireless projects and gain customer satisfaction.

-Received several spot awards at Nortel for resolving complex customer

network issues

References and Citizenship

-References are available upon request.

-U.S. and Canadian Citizen

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