Information Technology Quality
Resume:
Wayne Fuller
Through challenging leadership positions, I have developed a strong sense of responsibility,
effective interpersonal skills and the ability to contribute to teamwork, even in high-pressure
environments. As a Production Coordinator I have provided a positive role model for my peers,
providing my peers with guidance when needed. With my background in computers, business,
and leadership skills, I am confident that I can make a profound contribution to your organization
as IT PC Support.
My position along with all other employees’ positions at T-Mobile National Return Center has
been or will be eliminated due to the business decision of T-Mobile to outsource the work to
facilities out of state.
My high level of concentration and excellent organizational skills has helped me achieve a strong
academic record at West Georgia Technical College which reflects my diligence and
commitment to success. The information technology courses and a concentration in technical
field have provided me with a first rate computer technical ability as well as excellent analytical,
problem-solving and computer skills.
Enclosed is my resume for your review. I am enthusiastic about the position and look forward to
meeting with you. Thank you for your time and consideration.
Sincerely,
Wayne Fuller
Wayne Fuller
Wayne Fuller
138 Wynnwood Dr Apt. F H: 706-***-****
Lagrange, GA 30240 *******.******@*****.*** M: 334-***-****
OBJECTIVE
To gain a position in IT using my strong understanding of information technology and business
practices, utilizing strengths and experience in research and analysis, troubleshooting skills,
problem solving, and effective communication to assist in product development and support to
contribute to the organizational success to improve the bottom line.
QUALIFICATIONS SUMMARY
Over five plus years experience servicing computers and network support
• Efficient in Microsoft Office Suite 2007
• Team player and Project Management skills
• Problem solving and Troubleshooting skills
• Known as the “go to” person for all IT related issues on the 2nd shift at T-Mobile since there
was no local support in IT on 2nd shift, in a Windows XP environment.
• In-depth knowledge of the computer networks like LAN and WAN.
• Devised a plan which examined the current battery charging station and implemented a new
idea that instead of having one large charging station each line had its own charging station.
This decreased downtime by 15% and increased throughput by 10%, eliminating the need of
personnel to search for tools to complete their job function.
PROFESSIONAL EXPERIENCE
T-Mobile USA National Return Center August 2009 - June 2010
Production Coordinator
Position summary
• Assisting upper management with teammate’s problems on a daily basis.
• Managing assigned OEM through product life cycle
• Developed implement, maintain, and lead training for assigned OEM for TTR (Testing
Triage Refurbishment) personnel.
• Process Audit Verification, write step by step instructions on how to disassemble and
reassemble a handset.
• Directing personnel on what handsets will be processed and when.
• Selected to train new employees on the following jobs, Flash (reload software to handset),
Refurbishment (breakdown handset change needed parts), and RF (testing handsets for
proper radio frequency GSM bands) due to my expanded knowledge and detailed
department experience.
• Input SKUs in the SAP business system model, change codes for the SKUs to the current
value.
T-Mobile USA National Return Center
Technical Operator April 2009 - August 2009
Position Summary
• Repairing phones for cosmetic defects according to quality procedure
• Disassembling and reassemble phones according to the work instructions, use judgment to
determine which parts need replacing,
• Soft test the handset to ensure that the software is functional,
• Testing the radio frequency of handset to confirm that the unit will connect to the proper
GSM band, check for loopback of handset, and enter any used parts into the SAP system.
Mohawk Industries August 1998 -April 2009
Extrusion Line Operator
Position summary
• Maintain the consistency of a quality carpet backing tape yarn
• Ensuring the quality is in range of what is acceptable
• Helping coworkers on their job on an as needed basis
• Fill-in supervisor for my department shift
• Took the role as supervisor for 6 consecutive months, JD Edwards WO System, Kronos and
AS400 Inventory Management
• Responsible for the safety, quality, and productivity of work for 18-20 hourly employees.
EDUCATION AND ADVANCED TRAINING
Associate of Science Networking Specialist 2010
West Georgia Technical College Lagrange, GA
Intro Training to Microsoft SharePoint 2010
Quick Start Lean Manufacturing Training 2009
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