Project Management

RAGYENDRA "KUSH" SHARMA

** ********* ****, ** ********, CT 06902 ****.******@*****.*** (203) 912-

2159

SUMMARY:

Accomplished result/client oriented technical enthusiast and cross

functional team leader with successful record of building and maintaining

effective relationships with clients and stakeholders. Providing analytical

and consultative services to clients on the cost-effective strategies and

innovative solutions, delivering operational efficiency, and developing

market leading product.

Outstanding organizational and balancing skills with abilities to manage

multiple simultaneous cross-business critical, high available enterprise

class global technology projects applications with complex technologies of

Fortune 500 companies utilizing structured SDLC, ITIL framework, modeling

disciplines, project management methodologies.

PROFESSIONAL EXPERIENCE:

Business Systems Analyst - Exchange Traded Derivatives (ETD), UBS,

Stamford, CT 2006 - Present

Main point of contact for strategic/premium clients, business stakeholders

and other IT teams for Global Client Facing Clearing technologies (EJBs,

J2EE, GWT, and Oracle.) on regional strategic product development, system

deliverables and activities - Front to Back (F2B). Made recommendations to

senior management and stakeholders on aligning IT services with business

strategies and goals, and devising road-maps for future considerations to

place the product best in the class within futures commission business.

Participated and collaborated with ETD sales team on client on-boarding and

engagement initiatives as Subject Matter Expert (SME.) Provided analytical,

consultancy services to clients on product capabilities within the scope of

client goals; managed client expectations, avoided scope creep and resolved

conflicts; delivered cost-effective tailored solutions with low TCO and

ensured increased stickiness and goodwill from clients. The efforts have

resulted in $75M in ROI.

Managed "On-going" projects through iterative evolutions (Agile SCRUM) that

involved sophisticated communication infrastructures, trade capture

interfaces and cross-functional efforts. Gathered, analyzed and documented

business and technical requirements through User-Interviews, User-Stories,

workshops, analysis (GAP/SWOT, data, feasibility, and risk) and process

modeling.

Facilitated sprint planning, worked with Product Owner to groom the product

backlog, documented Project Charters, prioritized outstanding defects and

enhancement/system requests based on business requirements. Coordinated

system and user acceptance testing and release planning. Provided sign off

on system test solutions and code releases.

Managed and provided guidance to regional support staffs to achieve the

highest level of service availability in a global 6X24 environment.

Implemented best practices, operational standards (ITIL), ensured adherence

with SOX and company policies which increased client satisfactions by 30%

and rationalized the UBS technology proposition due to earlier delivery of

critical customer data,

Synapse Group, Inc. (A division of Time Warner.), Stamford, CT

1999 - 2006

Project Lead - IT Application Delivery

2004 - 2006

Integrated multiple back-end transaction processing applications via which

core business functionalities was shared in a transparent and cost

effective manner. Managed several projects with low TCO, high ROI resulted

over One million dollars in annual savings.

Lead/participated in the discovery and design phases of the projects.

Conducted user interviews to identify system integration requirements,

performed feasibility assessments and developed business cases. Utilized

Agile and UML methodologies, extensively used business case analysis and

modeling throughout the project life cycle.

Managed developers, consultants (external) and collaborated with

management, product development and other technical teams. Developed and

outlined strategies for data collection to be shared across teams. Utilized

Erwin, SQL, PL/ SQL Business Objects, Shell scripting, Java and Web

Objects.

Sr. Production Support Engineer - Technical Operations /Configuration

Management 2002 - 2004

Spearheaded and developed a project that maximized our investment in

GloBytes (Outsource); resulted in dramatic reductions in cost and turn-

around time (over 1,000 hours annually) associated with all aspects of

production operations, such as, configuration and change management.

Administered projects that required bridging the process and procedural

gaps between applications development, technical support and operational

areas. Followed up with production groups by sending weekly meeting minutes

and gathered their feedback for necessary changes.

Developed and supervised daily batch processing tasks for Computer

Operators. Participated in a 24x7 on-call support rotation, which required

timely response to system alerts, system support to users, across business

teams, and management.

Supervisor - Computer Operations - Production Operations

1999 - 2002

Managed daily operations of Production Operations and Computer Operators.

Supported less experienced staff by providing technical support and product

knowledge.

Developed, implemented, and automated tools to monitor/troubleshoot batch

and business processing.

Administered backup and recovery operations for the distributed server

environments.

Participated in preparation of software and hardware for Y2K.

1 EDUCATION:

NORTHEASTERN UNIVERSITY, Boston, MA

Candidate for Master of Business Administration degree 2009-2011

UNIVERSITY OF BRIDGEPORT, Bridgeport, CT

Bachelor of Science, Computer Applications and Information Systems. 1995

-1999

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