Systems Support Analyst

MELVIN A. TOTING

**** ******* ***., *** *****, NV 89108

Cell: 818-***-**** • *******@*****.***

INFORMATION SYSTEMS ADMINISTRATION

SYSTEMS SUPPORT ANALYST~ PROJECT MANAGEMENT & ADMINISTRATION

EMPLOYMENT BACKGROUND / TRANSFERABLE ACCOMPLISHMENTS

AMERICAN GOLF CORPORATION Santa Monica, California 1997 2014

One of the largest golf course management firms in the world operating over 320 golf course facilities with 17,000

employees and $900M in revenue at its peak in 2002. The company was acquired by Goldman Sachs in 2002 and

now has 170 public, private and resort courses.

Systems Support Analyst / Database Support (1997 – 2014)

Performed all functions as a Technical Support Generalist and supported database maintenance and administration.

Maintained SQL servers and databases.

Responsible for maintaining and upgrading SQL servers, including databases. Created SQL scripts for various

applications. Provided level 2 technical support for POS.

Provided SQL DBA capabilities while maintaining 2nd level support for POS and various applications and other

network functions.

Key contact and support for field operations personnel.

Guided non technical coworkers personally through the POS conversion resulting in confident and competent staff

members who embraced a more efficient system.

Developed a companywide organizational directory accessible via a web page that has become an industry standard

and has been added into the corporate intranet webpage.

EARTHLINK Pasadena, California 1997

Technical Support

Provided network support (LAN, WAN), applications support (Windows OS, MS Office, ODBC) and hardware

support (PC and various peripherals.)

Turned an interview for a customer service rep into a technical support trainee by demonstrating a good attitude,

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manners and a willingness to learn.

EDUCATION

AB Mass Communication, San Beda College, Manila, Philippines (2yrs)

COMPUTER PROFICIENCY

CompTIA Certified Network+, Security+

Software: MS Office 97 2013, Adobe Photoshop, JD Edwards, Hardware: PC desktops, Laptops, Servers, Hubs,

Switches, Routers, Printers (Local & Network),Networks: LAN, WAN, Citrix

Protocols: HTTP, SMTP; TCP/IP, Ethernet Databases: Access, SQL6.5, SQL 7.0, SQL 2000, SQL 2005, SQL 2008

Programming Languages: SQL

KEY WORDS FOR OPTICAL SCANNING

Inventory Control, Purchasing, Production Planning, Production Management, Labor Control, Customer Relations, Direct Sales, New Account Sales, Territory Development, Field Liaison, Account Maintenance, Sales Management, Sales Analysis, Distributor Relations, Sales Recruiting, Sales Administration, CRM (Customer Relationship Management), Sales Promotion, Advertising, Market Research & Analysis, Strategic Alliances, Product Management, Brand Management, New Product, Development, New Product Introduction, Merchandising, Marketing, Administration, Cash Management, Credit & Collections, Investment, Accounting, Reports, Technical Support, Systems Analysis, Design, & Development, Mgt. Information Systems, Project Management, Info. Systems Upgrade, Computer Operations, Data Security, Accounting Systems, ERP (Enterprise Resource Planning), Computer/Telecommunications, Interface, Systems and Procedures, Training, Supervision, Security, Real Estate Site Selection, Project Management, Public Relations, Community Affairs, Recruiting, Training, Evaluation, Selection, Orientation, Work Schedule Control, Counseling, Recreation, Safety, Employee Mentoring, Employee Coaching, Product Testing

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