Project Manager Software

Jeffrey A. Linkenauger

**** *******

Houston, TX 77055

Phone: 832-***-****

E-Mail: *************@*****.***

Dynamic problem solver and analyst with more than 10 years of experience

impacting the performance of multi-million dollar organizations through

various areas including Project Management, Business Analysis, Process

Improvement, Internal Audit, and Risk Management and Compliance.

. Possess strong problem solving and analytical skills with the ability

to lead a team through complex projects and situations.

. Able to build solid relationships and present to all levels across the

organization.

. Experience in various industries including Oil and Gas, Financial

Services, Shipping and Logistics, Healthcare, Defense Contracting, and

Telecommunications.

Professional Experience

Opportune LLP 02/2009 - 06/2010 Houston, TX

Senior Consultant

. Provided client services in the areas of Internal Audit, Corporate

Governance, and Information Technology, including Sarbanes Oxley

Compliance, Business Process Improvement, FCPA Governance and

Compliance, Information Security, Change Management, and ITIL Service

Management.

. Conducted operational and financial audits for a number of clients in

the oil field services industry including determination of audit

scope, preparation of audit program, and oral and written presentation

of report findings to management.

. Performed internal control (GRC) risk assessments for client's

Information Technology organizations, including identification of

improvement opportunities in areas of policy and procedure best

practices, access controls evaluation, and process standardization.

KPMG LLP 08/2006 - 02/2009 Dallas and

Houston, TX

I.T. Advisory Associate

. Acted as Project Manager for an Equipment Rental client for a large

software implementation across multiple locations and functions.

Assisted the software development firm in requirements gathering,

developing an implementation plan, conducting training, and rolling

out the software.

. Lead a tools rationalization effort for a large Telecommunications

client consisting of gathering an inventory of IT tools used across

the organization, identifying duplicate functionality, evaluating the

criteria, and selecting a single tool resulting in standardization and

a potential cost savings of $10 million.

. Established an IT project front door process for a large

Telecommunications client, allowing a single entry point for projects

submitted for development and implementation.

. Performed internal and external IT audits including risk assessment,

planning, and execution.

. Participated in third party service reviews (SAS70).

Horizon Lines 11/2005 - 08/2006 Dallas,

TX

Consulting Analyst

. Responsible for managing all projects for the Inland area.

Responsibilities included conducting ROI analysis, managing project

scope, budgets, and scheduled objectives.

. Successfully moved the dispatch application from faxing to an online

web based dispatching process, which has a potential savings of up to

$30 million.

. Worked with business users to propose and document solutions for

system modifications and develop and document business requirements

for a chosen solution.

. Managed developers during the development stage of the project to

ensure the business needs and requirements were accurately addressed.

Trailblazer Health Enterprises, LLC 03/2005-11/2005

Dallas, TX

Contract Programmer/Analyst

. Performed requirements gathering, analysis, testing, and code

development for software applications used in the process of filing

and paying Medicare claims and the auditing of healthcare providers.

. Reviewed, updated, and created processes and procedures for use in

development and implementation of software applications and databases.

Capital One Auto Finance 03/2001-11/2004 Plano,

TX

I.T. Development Tools Lead

. Oversaw and participated in the analysis and administration of all

third party software applications, most notably Crystal Enterprise

Reports and CAST Application Miner Suite. This included requirements

definition, documentation, testing, change management, implementation,

training, and support of these applications.

. Managed a number of contractors brought in on projects for these

applications, as well as acted as the project manager.

. Acted as the business liaison for all users of these applications,

working with them to address all concerns on any outstanding issues

and taking care of any new requests that they had.

. Researched and made proposals on new software applications that would

benefit the business.

I.T. Application Support Developer

. Production Support Lead for in house Loan Originations software

application.

. Provided maintenance programming in Visual Basic for multiple 3 tier

software applications, developed in house, and used in the lifecycle

of funding and servicing automobile loans.

. Created user training and support documentation for all supported

applications.

. Maintained relationship with users of the software applications, while

working with them to resolve any issues and addressing any requests

for changes to the applications.

. Created and maintained an MS SharePoint web portal of all support

documentation for applications and scheduled job instances, used to

shorten the turn-around time of getting an application back up and

running in times of failure.

Xchange Applications, Inc. 06/2000-02/2001 Dallas,

TX

Systems Support Engineer

. Provided Level 1 and Level 2 customer support for a suite of CRM

software applications written in both Java and Visual Basic with

Oracle, SQL Server and Access database.

. Analysis and documentation of CRM applications, including requirements

gathering from outside customers for future releases of the

applications.

Raytheon Systems Company 05/1999-08/1999

Greenville, TX

Software Developer - Internship

. Worked in a group setting to design and develop a parts inventory and

logistics software application for the U.S. Air Force, using Microsoft

Visual Basic.

. Developed a reporting application in Microsoft Access for use by

personnel in U.S. Air Force parts depots.

Education

Master of Business Administration, Corporate Finance - July 2010

University of Dallas

Bachelor of Business Administration, Management Information Systems - May

2000

Texas A&M University

Technical Skills

Microsoft Excel (pivot tables, macros) ? Microsoft Project ? Microsoft

Access Development

Visio ? Power Point ? .NET ? Sharepoint ? BPM ? SQL Server ? SDLC ? PMBOK ?

COBIT

ITIL Foundations Certification ? ERPs (SAP, Oracle) ? GAAP ? Sarbanes-Oxley

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