Engineer Manager

ZHI PING LI

***** ***** *****, ***. ***, Beltsville, Maryland 20705

571-***-**** / *******@*****.***

COMMUNICATION ENGINEER

Highly skilled IT professional with broad experience in identifying root

causes of system and network problems and creating technical/process

solutions. Ability to manage simultaneous complex tasks and demands

effectively with technical staff and end-users to implement solutions

seamlessly. Keen eye for trouble-shooting and establishing productive and

secure systems. Fluent in English and Chinese.

TECHNICAL SKILLS

Telecommunication: Cisco CCNA, knowledge of Lucent, NEC, Fujistu, Notel

and Huawei equipment,TCP/IP,LAN/WAN,SDH,VLAN,VPN,PPP,FR, Information

Coding, Communication System, DSP

Computer: C/C++, Verilog, Unix, Matlab, Protel/AutoCAD, SQL, Spice,

Assembly Language, Shell

PROFESSIONAL SYNOPSIS

Career Note: Completed Master of Science in Engineering from 2008 to 2010,

completing special projects in Digital Audio Process/Digital Image

Compress Programs, Partition Scheme of Sleeping Schedule/Topology Control

of Wireless Network, Digital Audio Convert Data Flow Design, TCP/IP

Protocol Data Packet Analysis and Verilog FIFO Design

SHENTECH, INC., Flushing, New York ( 2006-2008

Internet retail/wholesale electronic products, in New York

Manager of Technical Support: Provided technical support and

computer/network/service maintenance and return for thousands of

international customers via phone or email communications. Monitored

varied applications to maximize efficiency and deliver high-level customer

service. Managed all aspects of daily departmental operations.

. Reduced return loss 50% by positively impacting department cohesiveness

and training staff to deliver clear communication and rapidly resolve

complex technical problems, producing high-level customer satisfaction.

. Achieved 98% customer satisfaction ratings, increasing 17% from previous

levels.

. Led team establishing an internet-based database system to facilitate

customer returns, created via Access programming.

. Maximized website traffic 16% by maintaining corporate website and

creating new content to promote product and engage customers.

CHINA TELECOM, Shanghai, China ( 2004-2005

Top-ranked Fortune 500 Telecommunication Company, with 10+K employees.

Telecommunication Engineer: Maintained and operated switch connection

serving entire fiber grid for the city of Shanghai using switch management

software. Identified root cause of malfunctions and created effective plan

for resolution. Monitored remote control, regular patrol, and overall

service equipment maintenance. Rapidly resolved all technical problems,

from routine to advanced.

. Converted thousands of PDH Network Connections to SDH seamlessly in just

4 months.

ADDITIONAL EXPERIENCE

IBM Training: Moment of Truth

Certification

Cisco Certified Network Associate CCNA

EDUCATION / PROFESSIONAL DEVELOPMENT

Master of Science in Electrical & Computer Engineering, University of

Maryland, College Park, MD

Bachelor of Science in Electronic Information Engineering, Tongji

University, Shanghai, China

Visa Status : Permanent Resident

Contact this candidate