Customer Service Sales

Customs, International trade

consulting, market research.

Part-time

William J. Borden CUYAHOGA COMMUNITY

Resume COLLEGE (Parma Heights, Ohio)

January 2007 to Present

Adjunct Professor, Business, Math &

Technology – International Business Program

• Courses: Global Business,

International Sourcing & Logistics,

International Transportation &

Documentation, Principles of

15711 Fernway Avenue Marketing, Principles of

Cleveland, Ohio 44111 Advertising. Principles of

Salesmanship

+1-216-***-**** o Skilled in and ENJOY…

**************@*****.*** Distance Learning !

• Development: IB Advisory

Committee, web-based, distance

learning curriculum

JOHN CARROLL

UNIVERSITY (University Heights, Ohio)

January 2009 to Present

Education

Lecturer, Boler School of Business –

Management, Marketing & Logistics

• Courses: International

BALDWIN- WHEELING Management, Global Marketing,

WALLACE JESUIT Business Logistics

COLLEGE UNIVERSITY • Research: Co-Manager -

January 1997 to May 2000 September 1986 to

Northeast Ohio Infrastructure

December 1990

Project

MBA BA

Professional Experience

Professional Experience

HELLMANN WORLDWIDE

Fulltime

LOGISTICS (Middleburg Heights, Ohio)

March 2008 to June 2009

GLOBAL TRADE RESOURCES, Sales Manager

LLC. (Cleveland, Ohio) • Sales and marketing of

October 2009 to Present international transportation and

Director, International Sales & Development logistics services, including

• Responsible for international sales import/export airfreight and ocean

development for domestic freight, US Customs brokerage

manufacturers and distributors services

through market research, • Liaison between client and

attendance of foreign trade shows. operations and customer service

Sales and Management personnel. Direct interaction with

import/export services, including client regarding freight rate

global logistics management, US

quotations, tariffs, logistics freight, US Customs brokerage

planning, compliance, invoicing, services

•

and troubleshooting. Promoted to key account

• Account consultant regarding management for large multi-

various international trade issues, national corporations. Liaison

including banking, import duty between client and operations and

classification, Domestic and customer service personnel. Direct

foreign trade regulation interaction with client regarding

freight rate quotations, tariffs,

logistics planning, compliance,

UPS SUPPLY CHAIN SOLUTIONS

invoicing, and troubleshooting.

(Middleburg Heights, Ohio)

• Account consultant regarding

February 2007 to March 2008

various international trade issues,

Account Executive

including banking, import duty

• Sales and marketing of

classification, Domestic and

international transportation and

logistics services, including foreign trade regulation

import/export airfreight and ocean • Appointed to train DHL Danzas

freight, US Customs brokerage Account Executives (national) on a

services myriad of information technology

• Liaison between client and solutions for customers, e.g.

operations and customer service Internet based reporting, cargo

personnel. Direct interaction with tracking.

client regarding freight rate

quotations, tariffs, logistics NATIONAL CITY BANK (Cleveland,

planning, compliance, invoicing,

Ohio)

and troubleshooting. January 1998 to May 1999

• Account consultant regarding Letter of Credit Negotiator (Import /Export) -

various international trade issues, International Trade Services

including banking, import duty • Negotiation of export

classification, Domestic and documentation presented to the

foreign trade regulation bank. Analysis of compliance of

presented documents compared to

letter of credit specifications.

TRADECOM INTERNATIONAL,

Payment processing of negotiated

INC. (Solon, Ohio)

documents and accounting of letter

May 2005 to February 2007

of credit payments. Tracing

Director, Global Business Development

document/payment status with

• Responsible for international sales

foreign banking institution via

development for domestic

SWIFT and TELEX

manufacturers and distributors

communication systems. Daily

through market research,

balancing of confirmed letters of

attendance of foreign trade shows.

credit with commercial loan

Sold and managed import/export

department.

management services, including

global logistics management, US

AW FENTON COMPANY (Middleburg

Customs, International trade

Heights, Ohio)

consulting, market research.

May 1997 to January 1998

Customer Service – Ocean Export

DHL DANZAS AIR AND OCEAN

• Coordination of international

(Berea, Ohio)

ocean freight forwarding clients

May 1999 to May 2005

through worldwide network of

Manager, Business Development

agents. Booking of container with

• Sales and marketing of

steamship lines. Review of

international transportation and

international documentation for

logistics services, including

compliance with US and foreign

import/export airfreight and ocean

regulations. Worked closely with

international banking partners with

mutual clients banking / payment

processing.

Activities and Associations

Professional

COUNCIL OF SUPPLY CHAIN

MANAGEMENT PROFESSIONALS

• Board Member, Event Planning

Committee

PORT OF CLEVELAND: GLOBAL

LOGISTICS TASK FORCE

• Advisory Board, Global Logistics

Development Task Force

CLEVELAND COUNCIL ON WORLD

AFFAIRS

• Member, Volunteer Hospitality

Host (…international dignitaries

and diplomats)

Community

ST MARK CHURCH/SCHOOL

• Parish Council VP, Webmaster,

Outreach, Parent Club

FRIENDS OF EL SALVADOR

• Advisor, Webmaster, Member,

Volunteer, Event Planning

Committee

WEST SIDE IRISH-AMERICAN

CLUB

• Member, Volunteer, Webmaster

References available upon request

Contact this candidate