Project Manager Management

CHARLES W. ACKEIFI

** ********** **

East Granby, CT 06026

Phone: 860-***-****

Email: ********@***********.***

Technical summary

An eCommerce SME, Architect and an untiring Project Manager able to

provide support to the strategic change team to identify, analyze and

structure initiatives that enable the organization to achieve its long-

term goals.

I partner with internal and cross enterprise technology teams to

ensure alignment of the IT roadmap where technology change is required

to enable business/ strategic transformation and communicate the

results of such transactions across differing audiences including

technical, managerial, business executives, and/or vendors to maximize

business value.

Viewed as a critical thinker with proven leadership, negotiation and

problem resolution abilities who applies extensive industry knowledge

and information technology to expertly direct solution architecture,

development, technology integration, and customer demand discovery

into a feature-rich product releases to meet stakeholder demands.

Skills

Eleven+ years Project Management

. Provide support to the strategic change team to identify, analyze

and structure cross-functional initiatives that enable the

organization to achieve its long-term goals

. Advise on options, risks, cost-benefits, impacts on other business

processes, capabilities and system priorities

. Gain consensus regarding business change requirements and the

future-state or current-state design of the business processes

. Partner with internal and cross enterprise technology teams to

ensure alignment of the IT roadmap where technology change is

required to enable business/ strategic transformation

. Define 'As-Is' business process, identify pain points and

improvement opportunities to make the process more effective and

efficient

. Assess changes to business processes and how those changes will

impact the other facets of business i.e. organization, technology,

information

. Collaborate with key business/ technology stakeholders to design,

implement and monitor business process improvement initiatives

. Identify and capture key process performance metrics to measure and

control key process objectives

. Create project plans and deliverables and drive business process

improvement initiatives

. Monitor and track progress related to business process improvement

opportunities

. Develop and train individuals/ team in best practices for business

process / change management adoption

. Support alignment of projects to overall business goals and

objectives

. Serves as a subject matter expert associated with content,

processes, procedures and business/technology roadmap associated

with their assigned functional business area.

. Work with Interactive Agency to drive out wireframe and HTML

deliverables

. Work with IT business analysts to drive out detailed business

requirements and use cases

. Lead the analysis of complex business problems to be solved with

technical and non-technical solutions

. Provides leadership on the assigned functional area to identify and

facilitate the resolution of requirements, process, and project

issues.

. Formalizes the following:

o Agreement between the Executive Sponsor and Project Manager

o Project purpose

o Business and project goals and objectives

o Scope and expectations

o Roles and responsibilities

o Assumptions and constraints

o Quality Management approach

o Project Management approach

o Ground rules for the project

Five+ years IBM WebSphere Commerce

. Conceptual understanding of the product.

. Develop innovative technical solutions with respect to

functionality, performance, scalability, reliability, realistic

implementation schedules and adherence to the client's business

goals.

. Drive technical designs to consensus and approval as a member of a

cross-functional project group.

. Recommend solutions for specific use cases that provide frameworks,

interfaces and services that can be extended and reused.

. Enforce best practices and articulate technology vision to

developers

. Mentor product marketing and development team members

Five+ years Custom Application Development

. Planning, Installation and configuration of Lotus Notes/Domino

7.0.

. Conceptual understanding

. Troubleshooting.

. Development

IBM DB2 7.x, DB2 v8.x.

. Conceptual Understanding.

Web Services

. Conceptual Understanding.

XML

. Conceptual Understanding.

J2EE Related Technologies

. Conceptual understanding.

IBM WebSphere Portal Server 5.1

. Conceptual understanding

. Functional knowledge

IBM WebSphere Application Server 5.0 and 5.1

. Installation and configuration.

. Conceptual understanding.

IBM WebSphere Node Deployment Manager 5.1 and 6.0

. Installation, configuration and administration.

. WAS and WPS clustering.

. Troubleshooting and performance tuning.

IBM Enterprise Service Bus

. Conceptual understanding.

IBM HTTP Server 6.0

. Planning and Installation

. Conceptual understanding.

JAVA and J2EE related technologies

. Conceptual understanding.

Lotus Notes/Domino technologies

. Conceptual understanding.

. Development.

Rational Clear Case

. Conceptual understanding.

Operating Systems

. Windows XP, 2000 and NT.

. HP-UX

. Sun Solaris.

. Red Hat Linux.

Additional expertise with the following technologies and products

. WebSphere Commerce . WebSphere Application Server . WebSphere Portal .

Plumtree . Endeca Retail Solution (Guided Navigation and search

to dynamic merchandising and data integration . Coremetrics Cross-Channel

Analytics and Intelligent Offer . Siebel Customer Relationship Management

(CRM) Applications . SAP . HP Quality Center . Lotus Sametime . Lotus

QuickPlace . Lotus Notes . Lotus Domino . Domino Server . LotusScript .

Domino.Doc . Documentum . Siteminder . Remedy . Search Engine

Optimization (SEO) . CA Clarity (formerly Niku) . MS Project . Active

Directory . MS Office Suite. Experience with projects using J2EE & SOA

technologies, Enterprise Service Bus (ESB) Solutions, Web Services, HTML,

Java, JSP, JDBC, XML, STRUTS, Perl, JavaScript, SQL, Rich Internet

Applications (RIA).

Professional experience

A Multi-Channel Retailer -- Business Engineer and Architect

. Provide technical leadership and Industry knowledge and experience to re-

platform and launch IBM WebSphere Commerce

. To accelerate the client's teams' ability to effectively utilize the new

web platform.

. Facilitate the development of new business processes to align with new

web platform and company goals

. Develop and execute strategies, processes, and initiatives to improve the

client's functionality with focus on IBM WebSphere Commerce.

. Review web site metrics data, address technical issues, and partner with

other QVC departments to complete IT projects and system enhancements.

. Perform fit-gap analysis to identify and document business process gaps

and propose improvements.

. Act as business liaison partner with business sponsor and stakeholders to

develop the business case, and provide input on tactical direction.

. Communicate with senior management to manage expectations and build

client relationships.

. Provide strategic leadership for the development of a global governance

strategy and business process.

A Multi-Channel Retailer -- WebSphere Commerce SME

. Providing technical leadership and mentoring structures to help the

customer design and implement an enterprise-class infrastructure and

online retailing solutions on the WebSphere Commerce platform.

. Responsible for system definitions, designing and articulating feasible

SOA and application architectures using IBM WebSphere solutions to

Executive management

. Responsible for researching the customer's environment and providing Fit-

Gap analysis to determine gaps in the customer's environment and how to

fill those gaps.

. Leads the efforts in analysis, planning, advancing and documenting best

practices and helping the customer understand the elements required to

architect, design, build, test, operate and maintain an online presence

using IBM WebSphere solutions.

. Developing a technical architecture transformation roadmap and resource

needs to migrate from current infrastructure to a more nimble and

scaleable service oriented architecture to support their online

solutions.

. Manages client relationships with IBM and other vendors within the

context of a subject matter expertise and technical leadership role.

A Major Software Vendor -- Co-Author

. Best Practices, Planning and Management of an E-Commerce Deployment using

WebSphere Commerce.

. Participate in the definition of the goals for the book. Discuss how to

organize the manuscript. Write with the aim of ensuring that the final

product submits to the goal of providing a practical guide for WebSphere

Commerce clients as to how to create a successful web delivery channel.

A Ports Authority, For a Governmental Organization -- Government Liaison &

Economic Impact Review Consultant

. Co-coordinated the efforts of the Ghana Ports & Harbors Authority (GPHA)

and the US Trade Development Agency (USTDA) to define the objectives of

the study to provide GPHA with Master Plans for facility development at

its major seaports.

. Managed the RFP process, liaison between various government agencies to

develop impact assessment, and financial and economic justification for

Master Plans, base lining and review of issues related to the major port

facilities

. Reviewed and updated overall GPHA's goal and strategies.

A Multi-Channel Pharmaceutical Retailer -- Business/System's Analyst &

Delivery Manager

. Gather information, conduct research, perform analysis relative to

environments, infrastructure, operating systems, third-party software,

development language and tools, and translate business needs to create

high-quality Business Requirements and Functional Specifications

documentation.

. Understand and apply project management methodology, establish and

maintain a strong relationship with various business units and business

partners, promote actions that consistently link results to the business

needs and enterprise direction of the company to recommend solutions that

enable the organization to achieve its goals, uncover the major risks and

opportunities to project success and to provide for an estimate of total

project effort.

. Responsible for evaluating WebSphere Commerce 6.0 in the context of a JD

Edwards, DataMirror data integration technology solutions between

mainframes, I series servers, and mobile devices, and business partner

environments, infrastructure and business requirements and trouble-shoot

design and architectural solution alternatives.

An Aerospace Engineering Company -- IT Project Manager

. Responsible for the strategy and execution of E-Commerce projects for

designated After-Market businesses.

. Developed and managed a partnering relationship between IT and functional

business lines within designated After Market area to ensure a high level

of customer satisfaction with E-Commerce products; managed the

coordination, definition, development, and implementation of multiple

projects covering WebSphere Commerce, SAP integration, Oracle

integration, UR Directory integration, Single Sign-On, etc.

. Managed and facilitated the work of internal and vendor IT teams of

content and creative developers, software developers, midrange engineers,

network engineers, data security engineers, etc..

. Was Responsible for building strong relationships with business teams and

proactively managing all aspects of IT project delivery through the

completed project lifecycle.

. Acted as a point of escalation for business units to resolve IT related

issues

. Developed project schedules including critical paths, resource leveling,

time estimates, and work breakdown structures, and maintained status and

communicated project and service level information

. Developed Risk Management Plan and managed the risk management log.

. Worked closely with stakeholders to manage expectations and resolve

business/IT issues.

. Assisted in the development and review of all project-related

documentation, including design documents, functional specifications,

help documents, project proposals, business cases, technical

specifications, training manuals, and user manuals.

. Mentored members of the project team in project management techniques.

. Maintained a proactive awareness of new technical developments within the

industry

A Multi-National, Multi-Channel Retailer -- Senior Project Manager

. Led the migration effort from WebSphere Commerce 5.1 to 5.6 for the

International site and WebSphere Commerce 5.4 to 5.6 for the Domestic

site

. Organized and led multi-departmental work teams to conceptualize,

research, design, test and roll-out new robust and scaleable

infrastructure to support globalization, for sustainable competitiveness,

and for profitability.

. Played a central role in architecting and managing the implementation of

the processes, organization, and systems solutions (WebSphere Commerce

5.6 and IBM P650s and P690s (LPAR)/AIX 5.3) to achieve a Single-site,

zero latency J2EE source code to, simultaneously, support both Domestic

and International eCommerce sites.

. Managed of and balanced stakeholder expectations regarding the project

goals, project resources, project time, cost, quality and scope

. Aligned project requirements with LL Bean's business and IS technology

vision

. Identified and managed a team of resources which included off-shore

developers, vendors and Project Managers from International and Domestic

business within LL Bean and vendor project managers.

. Used available project management tools to build and manage the overall

project plan to deliver the expected results

. Identification and management of project risks, issues, and the change

control process and the communication of project health to appropriate

audience.

. Managed the project budget

An On-line Research & Investing Information Company -- Project & Technical

Lead

. Deployed Domino.Doc 3.0.

. Designed a new architecture to support Lotus Notes.and Domino.Doc

. Performed and implemented technical strategies such as replication,

cross certification, database distribution strategies

An Insurance and Financial Institution -- Technology Architect/IT Project

Manager

. Led a WebSphere Application Server Rollout.

. Performed system analysis and specifications definition, needs analysis,

system architecture and design.

A Major Software Vendor -- Content Specialist Consultant

. Developed content for an eBusiness Solutions program for SMBs

. Developed and implement process improvement and software integration

guides to improve service delivery and profitability using IBM WebSphere

Application Server 4.0, WebSphere Portal 5.0, WebSphere Commerce 5.4,

Lotus Notes Domino , DB2 and IBM WebSphere MQ.

. Identified types of and evaluated various business strategies, objectives

and requirements among SMBs and translated them into service strategies.

. Performed requirements discovery and analysis and formulated solution

contexts

. Identified and assessed alternative solutions, selected technology or

architectural modules and configured architectural solutions.

A Major Software Vendor -- eBusiness SME Consultant

. Worked as a subject matter expert to author IBM RedBook: IBM Framework

for e-Business, Technology, Solution, and Design Overview, ITSO Nov.

2002.

. Worked as a psychometric to develop test modules for eBusiness skills and

competencies' certification.

A Major Software Vendor -- Websphere Implementation Consultant

. Integrated WebSphere Everyplace Access with Lotus Notes Domino

directory, Active Directory and iPlanet directory.

. Performed system analysis and specifications definition, needs analysis,

system architecture and design, system's test, documentation, and

rollout.

A Health Insurance Group -- Websphere Implementation Consultant

. WebSphere eBill Payer System infrastructure design and implementation.

. eBusiness Solutions Designer/Lotus Notes & Domino Developer (Consulting)

. Lotus Notes Project Management application: Planned, directed, and

coordinated appropriate life cycle phases, including needs analysis,

prototyping, architecture/design, development, test, documentation, and

rollout.

. Interacted with business process owners to identify IT solutions

. Messaging Architect & Tech Lead

A Financial and Actuarial Organization, Simsbury, CT Project Manager &

Architect

. Lotus Notes Messaging Migration and eBusiness Application Architecture

Project.

. Designed a new architecture to support Lotus Notes.

. Led the efforts to migrate from cc:Mail to Lotus Notes.

. Performed and implemented technical strategies such as replication, cross

certification, database distribution strategies Developed systems

policies and procedures to support lotus notes mail. Was responsible for

the integration of new servers and re-design of the eBusiness

architecture.

A Premier Supplier of Plastic Films and Bags -- Lotus Notes Domino

Architect, Administrator & Developer

. Led a new Lotus Notes and Domino implementation.

. Installation, configuration and administration.

. Clustering and stand alone Lotus Server administration.

. Deploying automated and non-automated applications.

. Troubleshooting and performance tuning.

. 24X7 production support.

A Telecommunication Company -- Lotus Notes Messaging Architect and Tech

Lead

. Research and made recommendations on all third party applications/systems

software in an NT 4 environment directly related to Lotus Notes

messaging.

. Managed assigned projects for Lotus Notes applications development.

. Managed large-scale conversions/migrations from Microsoft Exchange and

Groupwise to Lotus Notes mail.

. Ensured maximum system availability and efficiency.

An IT Consulting Company -- Practice Leader/ Chief Technology Officer

. Project Manager: for a utility company on a Remedy Reporting System.

. Project Manager, for a utility company on a Knowledge Bridge system

. Delivery Manager: Managed Off-shore software development group.

. Documented project deliverables

. Defined strategies to deliver work products

. Ensured quality assurance of work products

A Major Software Vendor, Cambridge -- Principal Systems Integration

Engineer

. Combined business process redesign, organizational development, and

client/server and workgroup technologies to lead the Action Research

engagement teams into a practice of effecting organizational change for

high business value.

. Developed new models and methodologies for the Lotus Institute.

Performed a leadership role in the requirement analysis, specification,

design, implementation, maintenance, and documentation of Lotus Notes

applications. Analyzed manual and automated processes using structured

methodologies to determine system automation boundaries. Assessed

migration tools.

. Participated in several in-house and customer-driven projects that

involved the definition of user requirements, system design and

implementation of collaboration applications utilizing client-server

technologies. Projects also provided analysis of current business

processes and recommendations for implementing operation improvements.

Primary focus of engagements involved the implementation of new work

group learning, team and decision support applications and processes.

Professional certifications

. Certified IBM eBusiness Solutions Designer

Education

. University of Connecticut, West Hartford, CT

MBA: Matriculated

. Yale University, New Haven, CT

MA (Honors): 1983

. Trinity College, Legon, Ghana

BA: 1981

Publications and presentations

. Co-Author, IBM Redbook: Best Practices, Planning and Management of an E-

Commerce Deployment using WebSphere Commerce, ITSO March 2008

. Co-Author, IBM Start Now Business Integration Solutions 2003

. Co-Author, IBM Framework For eBusiness, Technology, Solution, and Design

Overview, ITSO Nov. 2002

. Co-Author, IBM Redbook: Integrating WebSphere Everyplace Access With

Existing Databases And Directory Services, 2002.

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