Customer Service Engineer

Richard A. C.

********@*****.***

CAREER OBJECTIVE

To Work in a fast moving, exciting and challenging environment, involving

the installing, diagnosing, and repairing of computer hardware and software

in the large mainframe computer system arena, smaller business systems,

network servers and all associated equipment attached utilizing my customer

relations experience and technical experience. Electro/mechanical computer

controlled machines, equipment and associated hardware is of special

interest.

SUMMARY

Highly organized, self motivated individual with over 20 years experience

in the Customer Relations, Computer "break/fix" industry. Specific

strengths and abilities include: problem solving, quality oriented team

player, able to work alone, good customer relations, and work well with

others. Managed a full territory which included diagnosing and repairing

all hardware and software problems for customers as well as supervising

less experienced customer service representatives in my area. Willing and

very able to learn new technologies and adapt as required.

EXPERIENCE

Control Data Corp./Comma P2, Santa Ana, Ca.

Customer Engineer, Field Service Engineer, 1985 - 1990

Installation, repair and maintenance of IBM 360/370 mainframe systems

including all attached peripheral machines at customer sites in and around

the southern California geographic area

CMLC Computer Maintenance and Leasing Corp, New York/New Jersey

Senior Field Service Engineer, 1990 - 1995

Installation, repair and maintenance of all IBM systems from the 360/370,

and the System 3x series including System 38, Series1 and all associated

hardware attached. Variety of other manufacturer's hardware serviced and

repaired also on a daily basis.

Sorbus, Inc., New York City, Long Island, N.Y.

Field Product Specialist, 1990 - 1995

(NOTE: this company purchased prior company)

Same job description and responsibilities as prior company.

Bell Atlantic Business System Services, New York City, Long Island, N.Y.

Field Product Specialist, 1990 - 1995

(NOTE: this company purchased prior company)

During this period, as well as having the same duties as the prior company,

I demonstrated effective and consistent technical support for assigned

customers and promoted to field supervisor for Brooklyn and Queens, N.Y.

area, managing all area customers and staff of five field engineers, being

responsible for the productivity and field training of the customer service

representatives and all customer activities.

Decision One Corp., New York City, Long Island, N.Y.

Customer Service Engineer/Support Specialist, 1990 - 1995

(NOTE: this company purchased prior company)

Same job description and responsibilities as prior company.

Accuserv Computer Corp., Brooklyn, New York

Owner/Operator, 1995 - 1999

Owner/Operator of retail computer business that provided business and home

users computer services related to repairs, upgrades, installations,

networking, sales and consulting.

Decision One Corp., New York City, Long Island, N.Y.

Customer Service Engineer/Support Specialist, 1999 - 2002

Rehired July 1999 to former position and responsibilities.

Formal training on the IBM ES series, AS400 and RISC6000 systems, including

but not limited to the IBM 3900 Laser printer with roll system, IBM Aix

Unix Software Training, IBM POS, PC's, Tape Cartridge Drives, Disk Arrays,

STC high speed Line Printers, and other different manufacturers machines.

Due to nationwide company restructure, I was laid off in 2002.

Techno Babble Computer, Inc., Brooklyn, New York

Customer Service Representative, 2002 - 2006

Lead computer technician responsible for the timely solutions of all retail

and business customers' computer related problems involving phone support,

networks, installations, software issues and troubleshooting on different

manufacturers computers, laser printers and any other hardware. Supervised

and supported two other technicians when needed on problems they had.

Accuserv Computer, Brooklyn, New York

Owner, 2006 - Present

Provides home & business user's technical support, repairs, installations

on computers, networks, peripherals and desktop hardware as well as

application and hardware phone support as needed. Agreement with 3 local

computer businesses to provide assistance and technical support on customer

equipment when needed.

EDUCATION

Brooklyn College, Brooklyn, N.Y.

1983

Completed 19 credits in computer science as a full time student.

2001

A+ Certified

Certified Formal training on IBM mainframe computer systems, peripherals

and various other manufacturers' equipment.

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