Customer Service Technician
Resume:
DELBURT RANDOLPH
Ft. Lauderdale, Fl 33309
***************@*****.***
EDUCATION
Masters of Science Information Technology, candidate June 2011
Capella University, online
Bachelor of Arts Hospitality Management, May 2008
Monroe College, New Rochelle, NY
SKILLS
Adobe Flash CS4 Professional, Adobe Photoshop CS4, Java, JavaScript php,
Html Css, Windows, Adobe dreamweaver CS4, Adobe Fireworks CS4, remote tools
WORK HISTORY
Computer Technician July 2009-Present
R&R Computer Techs
Ft. Lauderdale, FL
. Repair and maintain printers, monitors, scanners and hardware
. Load new software and systems on existing equipment
. Build computers
. Test systems to ensure the elimination of bugs or viruses
. Develop and install operating systems
Vocational Counselor January 2008-March 2009
The Guidance Center
New Rochelle, NY
. Encouraged students to build academic, personal and occupational skills
. Advised troubled students on important factors to look during their
college search
. Counseled troubled students by helping them develop their leadership
skills
. Made inbound/outbound calls to potential employers
. Made inbound/outbound calls to parents regarding student's progress
. Maintained a good rapport with student and their parents to help
retention rate
. Met all monthly and quarterly goals
. Trained troubled students on work readiness and life-skills
. Responsible for documentaries, reports, and records on progress of
programs
. Organized workshops
School Aide/Computer Repair Technician April 2005-January 2008
Community School for Social Justice
Bronx, NY
. Install, repair, maintain, and upgrade desktop and notebook computers as
well as printers
. Participated in on-site training sessions
. Schedule and perform preventive maintenance on computers
Supervisor September 2003-April 2005
New Roc Speedway
New Rochelle, NY
. Instructed and trained personnel in customer service practices and
techniques
. Supervised the daily activities to ensure high customer service ratings
. Coached and provided career development advice to staff
. Communicated with customers to ensure complete satisfaction
. Established and evaluated the effectiveness of work processes
. Exercised discretion and judgment in handling customer complaints
. Planned, prepared and devised work schedule
. Conducted inventory
. Scheduled and conducted staff meetings
. Staffing
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