Manager Project

Claire Wrobel

**** ******* **. ( Hollywood, FL **021

305-***-**** ( ******.******@*****.***

INFORMATION TECHNOLOGY MANAGEMENT

IT Systems Management ~ IT Project Management ~ Business Analysis

Accomplished technology professional combines MS in Information Systems

Management with extensive experience guiding IT operations and all project

lifecycle phases. Proven success in bridging the gap between business and

technology by interpreting requirements for business process development

through concise problem solving and clear and comprehensive documentation.

Recognized as go-to leader, effective interpreter and strategic problem

solver with aptitude for meeting project deadlines and surpassing business

deliverables.

Process Improvement ( Stakeholder Communications ( Milestone & Deliverable

Fulfillment ( Technology Integration ( Scope Management ( Lifecycle Project

Management ( Change & Release Management ( QA Testing

PROFESSIONAL EXPERIENCE

KEY BANK, Cleveland, Ohio & Westmont, Illinois 2001-2009

Leading banking and financial services institution with $98B in total

assets.

Manager - Consumer Loan System including Mortgage System (2006-2009)

Cultivated and managed relationships/activities of technology vendors and

line of business that used the system. Led up to 13 technical

professionals in all aspects of solution development and implementation.

Oversaw and led needs and business analysis, specification development,

solution design, testing, and technical documentation.

Key Achievements:

. Managed project development, monthly releases, requirements gathering,

version control, etc for 20+ applications utilizing an Agile approach and

iterative development

. HR Manager of a team of 13 people which included bi-weekly one-on-one

meetings with each member in order to coach, set goals, improve

performance and foster team unity, quarterly reviews, and monthly team

meetings

. Improved line of business relationships for 20+ applications in

mortgage, consumer lending, and consumer loan servicing

. Managed vendor relationships and improved bottom line by lowering

maintenance contracts by $150k during the yearly renegotiation process

. Championed and led a team that analyzed the current performance process

and recommended a new approach

. Member of the Consumer Credit Alliance Team that analyzed the current

consumer credit system and recommended a new approach

. Member of numerous teams that selected vendors for future consumer

development, reviewed RFPs and negotiated contracts

. Orchestrated transition of application development and support to

offshore outsourcer. Planned and executed transition of 20 applications,

including proprietary system training, within expedited 16-week time

frame.

. Interviewed the heads of Consumer Credit Risk and Consumer Loan

Origination to define the requirements for the implementation of the new

consumer credit bureau application. Built specifications from those

interviews

. Analyzed vendor data models, mapped into existing legacy systems, and

provided drawings and documentation to clearly define new business

process implementations for the new consumer credit bureau application

. Designed and developed automated testing for web services to consume new

implementations

. Analyzed current states, diagrammed and documented current and future

states of new systems

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Senior Lead Business Analyst (2005-2006)

Interfaced with business stakeholders to identify needs, gather

requirements, and prepare technical/change specifications. Coordinated key

project phases, including testing and defect resolution, with budgets of

less than $250K. Oversaw disaster recovery planning for consumer account

opening system.

Key Achievement:

. Interviewed users and owners of account opening system and provided

clear specifications for system changes and improvements

. Established and implemented streamlined solution for production system

support, which improved productivity and availability of development

resources.

Project Manager & Business/Quality Analyst (2004-2005)

Led team of up to 4 developers in various project initiatives and system

conversions. Elicited functional needs to develop technical specifications

for updating application coding. Designed and executed quality assurance

and user acceptance testing. Tracked and resolved defects. Oversaw training

of users and technical associates on new systems.

Key Achievements:

. Instituted robust project management, testing, and defect tracking

methodologies/tools.

. Selected to lead data conversion for Key AutoFinance portfolio

divestiture.

. Collaborated with Division Manager to structure and perform parallel

test on new Loss Recovery System.

Senior Programmer Analyst (2001-2004)

Hired as Technical Support Specialist and quickly promoted to Senior

Programmer Analyst to oversee support of Loan Servicing System and business

users. Managed system change requests. Coordinated testing and release

management. Authored module enhancement specifications and directed system

conversions.

Key Achievements:

. Spearheaded conversion of Loss Recovery System from FoxPro to VB6.

Prepared specifications and engaged user/developer communities to ensure

deliverable fulfillment, earning accolades from Division Manager for

lowest defect rate among systems in conversion.

. Overhauled FICO scoring system to effectively interact with Oracle

database.

. Gathered and analyzed requirements to develop detailed specifications

for upgrade of purchase order system.

!HEY, INC., Chicago, Illinois 2000

Developer of niche technology products like chat room services.

Quality Analyst

Coordinated use/test case development and execution. Identified and

documented solution defects. Evaluated user interfaces and performed system

audits. Configured and installed solutions. Oversaw design and

implementation of entire test laboratory to replicate diverse applications,

platforms, and operating system environments.

Additional experience as Operations Manager & Business Principal in the

retail/hospitality sector.

Claire Wrobel

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EDUCATION & CREDENTIALS

Master of Science in Information Systems Management

Keller Graduate School of Management, Chicago, Illinois

Bachelor of Arts in English Literature

Bradley University, Peoria, Illinois

Business Computer Programming Diploma

The Chubb Institute, Villa Park, Illinois

Certified SCRUM Master ~ Custom Java Fundamentals Certificate

Business Workflow Modeling Certificate ~ OOA/OOD with UML Certification

Training: Team Leadership ~ Situational Leadership ~ Agile Process Workshop

Instructor

SELECTED Technical Proficiencies

Platforms: Microsoft Windows, Java (JDK and JRE), .NET Framework,

JavaScript, CSS

Languages: C++, Java, XML, HTML, C#, VB6, FoxPro 7.0, SQL

Tools: Visual Studio, Quality Test Professional, SQL Server, Oracle,

SharePoint, Microsoft Project, Visio, iRise, Microsoft Office

Suite, Lotus Notes, PL/SQL, Photoshop, CorelDraw, RUP, JAD

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