Customer Service Office

COLLEEN MARION

**** ******* ******

Inver Grove Heights, MN 55077

***********@*****.***

Home: 651-***-**** Mobile: 612-***-****

PROFESSIONAL PROFILE

Successful 15 year career combining office management, payroll processing, and customer service. Proven ability

balancing multiple responsibilities in a fast-pace environment. High energy performer who’s dedicated to exceeding

results, problem solving, and process improvement.

PROFESSIONAL EXPERIENCE

New Dimension Exteriors February 2002 - Present

Office Administrator

Business co-owner and office administrator for local provider of residential and commercial remodel and new

construction services. Independently manage all office functions including accounts payable and receivables, payroll

and vendor relationships. Major responsibilities:

• Process payroll for 50 full-time and part-time employees and subcontractors, ensuring that timecards are accurate

and submitted on time.

• Complete employee payroll deductions/withholding requests.

• Collect W-9 information and prepare and distribute annual 1099 forms.

• Review invoices for accuracy and approve.

• Arrange and confirm customer appointments with sales and builder teams.

• Launched online quote submission initiative increasing the number of customer quotes by 30%.

• Established statewide vendor relationships increasing the company's products and services.

• Developed expense submission guidelines reducing processing time by 50%.

• Implemented company's month-end procedures ensuring all transaction activity are closed and posted on reports.

Northwest Airlines May 1989 - May 1998

Auditor (1989 - 1991)

Collections Associate (1991 - 199)

Administrative Assistance to Vice President (1997 - 1998)

Promoted through increasingly responsible positions to final assignment leading office administration functions.

Served on project team for NWA's $47 million dollar maintenance base in Duluth, MN. Major responsibilities:

• Audited airline tickets to ensure ticket prices including taxes and fees were calculated correctly.

• Investigated fraudulent reservations and filed reports with law enforcement.

• Managed account collections for fortune 500 accounts negotiating payment terms and timelines, consistently

exceeding monthly goals.

• Conducted weekly onsite visits to Duluth facility assessing office build-out progress.

• Issued meeting minutes and reports to management communicating project team activities.

EDUCATION

Associate Degree - Inver Hills Community College, Inver Grove Heights, MN – 1987

PROFESSIONAL SERVICE/VOLUNTEERISM

Board Member, South St. Paul Soccer Association – 2008 – Present

School Board Member, Holy Trinity School - 2007

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