Manager Quality Assurance

Elaine Edging *******@*****.***

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*** **** ****, *********, ******* 47904 (765)

***-****

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EDUCATION AND TRAINING

Purdue University, West Lafayette, Indiana

Bachelor of Science

Restaurant, Hotel, Institutional and Tourism Management

National Sanitation Certificate, SERVSAFE Food Protection

State Farm Insurance, All volumes of the basic insurance courses

InterContinental Hotels Group, Sales Training

Brookway College, Associate Business Degree, Manchester, England

Brookway High School, Manchester, England

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WORK EXPERIENCE

Candlewood Suites, Director of Sales 2010-

present

* Increase revenues and build relationships in extended stay market

Signature Inn/Jameson Inn, General Manager/Regional Training Manager

1998-2010

* Regional Quality Assurance Inspector

* Promote, Manage and Coordinate daily operations of hotel

* Human Resources; interview, recruit, hire, mentor, train employees

* Payroll and Benefits administration

* Maintain high level of Legendary Service to all guests

* Event Coordinator and Community Relations

* Financial analysis of Profit & Loss statements

* Involvement in the local community to promote Sales & Marketing

* Networking to increase business volume

* Control labor standards, based on occupancy

* Develop and Manage operational budget

* Sales and Marketing, establish goals, develop achievement plans

* Mentor incoming General Managers for other properties

* Committee to develop Internal Audit Procedure

* Negotiate and Manage Vendor Contracts

* Banquet and Meeting Planning

Lafayette National Bank, Human Resource Assistant 1988-

1991

* Documentation of personnel procedures

* Development of Performance and Mentoring plans

* Organized Management Training Programs and Travel Planning

* Recruit, screen and interview applicants

* Employee and Retiree assistance with Insurance Claims

State Farm Insurance, Fire Claims Assistant 1986-

1988

* Underwriter in claims process unit

Ronaldo's, Rota, Spain, Food & Beverage Trainee 1984-

1986

* Hostess in Seasonal Restaurant

Vendops Limited, Manchester, England. Management Trainee 1980-

1984

* Processed accounts receivable and accounts payable

* Controlled Expenses, Purchased Stock

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Elaine Edging

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EXPERIENCE

InterContinental Hotels Group, Can Do Sales Training 2010

Opera, Property Management System 2010

HolidexPlus, reservation system 2010

Signature/Jameson Inn, Mentor Property for training new Managers

2001-2010

Signature Inn/Jameson Inn, Traveling Manager 2000-2003

Signature Inn/Jameson Inn, Regional Training Manager 2001-

2010

Signature Inn/Jameson Inn, Quality Assurance Inspector 2005-

2008

Signature Inn, Internal Audit Inspector 2003-

2005

Signature Inn, Managed guestroom renovation team 2000-

2001

RoomMaster, Property Management System 2004

ImagInn, Property Management System, Signature Inn 2000

Visitor Profile Studies, Lafayette Convention Visitor Bureau

1999

and Purdue University Tourism Dept.

Tippecanoe County Extension Homemakers, Lafayette, Indiana 1990-

1999

President, Treasurer, Secretary.

Beta Sigma Phi International, President, Vice President, Treasurer,

1989-1994

Secretary. State Council Day Convention Chairperson, Registration

Chairperson, Event Planner.

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AWARDS AND ACTIVITIES

Volunteer, YWCA Domestic Violence Intervention Program 2008-

2009

Park Management Group General Manager Council Member 2007

Signature Inn Outstanding Quality Assurance Evaluations

2001-2006

Signature Inn General Manager of the Year Award 2003

Signature Inn General Manager of the Year Award 2002

Signature Inn Espirit de Corps General Manager Award

2001

Purdue University Dean's List

1999

RHIT Society member 1999

Gamma Sigma Delta Honor Society Member 1999

Golden Key National Honor Society Member 1999

Alpha Sigma Lambda Honor Society Member 1999

Image Builders, Marriott's Adoption Program Purdue University

1998

Fund-raiser Chairperson, Lafayette 56ERS Football 1997

Events Planner Amelia Earhart Elementary School 1995

Extension Homemakers Scholarship Recipient 1994

Purdue University Scholarship Recipient, SPAN Plan Program

1994

Volunteer for the March of Dimes 1990-1995

Volunteer for the American Cancer Society 1992-

1996

Beta Sigma Phi International, Chapter Woman of the Year 1990

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