Customer Service Maintenance

Michael Long

**** ****** **** #***, *********, Maryland 20770, 202-***-****,

***************@*****.***

Objective : To secure a position in Equipment Operation as I pursue my

education and a career in Computer Networking.

Qualifications Multi-tasker with the ability to quickly learn and retain

processes and procedures; Creative problem-solver who utilizes all

resources available in order to produce results; Intermediate familiarity

with Microsoft Office and basic knowledge of Windows 2000 and Windows XP;

Knowledgeable with Remedy Assed Management client.

Experience

Messenger/Logistic, Brinks Incorporated, 10/17-Persent

Directly responsible for actual delivery or pick up and reconciliation of

valuables at a customers location.

Maintain the highest degree of security and control of customer shipment at

all times.

Done minor repairs and protective maintenance to motorized vehicles.

Researches are done for new project designs as required.

Maintain radio communication with the vehicle crew and dispatch personnel

to insure a secure transaction.

Building Engineer, Woodmark Real Estate, 10/07 - 08/08

Oversaw and supervised the installation of building systems, specifying the

maintenance and operating procedures

Ensured the maintenance of building systems met legal, health and safety

requirement

Dock Master, Forklift Operator, Logistics Application, Incorporated, 09/04

- 08/07

Reviewed and confirmed all shipping and receiving documents, including

tracking lost and delayed shipments

Directed and oversaw a pallet control exchange system

Operated a construction or maintenance equipment such as front end loaders

and other heavy maintenance.

Maintained excellent security controls of work site

Conducted daily safety inspections, ensuring docking areas were clear of

debris and consistent with regulations

Warehouseman, Logistics Application, Incorporated, 03/03 - 09/04

Maintained and tracked warehouse inventory

Communicated with other departments and customers to ensure accurate

records and excellent customer service

Followed and disseminated protocol as directed from operations headquarters

Updated stock control systems as necessary to sustain productivity and plan

for future capacity requirements

Motivated, organized and encouraged teamwork in the workplace to meet

productivity goals

Inventory Specialist, Sports Zone, 03/01 - 03/03

Processed inventory adjustments, cycle counts, and physical inventory

Initiated a physical inventory reporting process to track and assist with

inventory reconciliation

Replenished stock as necessary

Worked as sales associate as needed

Education

National Association of Power Engineers Certificates

Plant Equipment and Operations & Basic Electricity

Duval High School, Diploma, 2001

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