Manager Engineer

Christopher S. Giuliano

*** ***** ****

Jackson, NJ 08527

________________________________________________________________________

H: 732-***-**** *************@*********.*** M: 609-

***-****

SUMMARY

Analytical Telecommunications Professional with extensive experience in

complete telecom infrastructure. Effectively manage, analyze, and

implement large corporate multi-site architecture that encompasses Avaya

G3R, 8700/G650 platforms, Communications Manager, IP Agent, IP Softphone,

voicemail, and CMS. Core strengths include:

. Troubleshooting and problem solving

. Writing call flow structures via vectoring

. Network and telecom cabling

. Project implementation

. Customer focus

. Maintaining exceptional employee and vendor support

. Providing strong cross-functional communication

Technical skills

Platforms: Avaya G3R, Avaya 8700, G650, Octel Aria 250/350, Avaya CMS Unix

Server.

Software: Avaya Multivantage, Communications Manager-with ACD/vectoring,

CMS, Center Vu Supervisor, IP Agent, IP Softphone, Octel Aria, Microsoft

office, Orbitel call detail recording.

Hardware: Avaya G3r, 8700 media servers/G650 circuit packs and media

modules, Octel Aria 250/350 circuit boards, Avaya 8400 series and 4621 IP

phones, Avaya PDU's, CSU's, Cisco 6500 switch

Cabling/infrastructure: Category 5 cabling, voice and data wiring, punch

down blocks, patch panels, house cabling

Professional Experience

ADP, Roseland, NJ

1995-2009

Sr. Telecommunications Engineer

2000-2009

. Managed Avaya Definity and 8700/G650 platforms with ACD (EAS),

Communication Manager, call vectoring, CMS and Octel voicemail for

2000 users in Clifton region, followed by support of the campus

headquarters in Roseland, NJ with over 3000 users. Services provided

for 80+ satellite associates in Milford, CT and Boston, MA with over

35 remote IP agent call center representatives and 100 IP Softphone

users. Facilitated recent move of Clifton facility with all new VOIP

environment.

. Streamlined billing and provided audit and vendor selection that saved

20k per month in telecom costs

. Managed several upgrades through project management skills and

technical experience

. Created new call flow structures for Client service departments

. Managed vendors to ensure best service while reducing costs by 25%

. Provided training for and managed IP Agent and IP Softphone

. Managed all wiring infrastructure and changes

. Provided company wide training on new IP phones

. Provided all day to day maintenance and support of infratstructure

with 3000+ users

Telecommunications Specialist

1995- 2000

. Managed and administered Rolm, then Avaya G3R switch, with ACD-call

vectoring, CMS, and Octel voicemail for 500 users, and remote EPN to

Milford, CT

. Cut billing costs by 2k per month through auditing

. Managed migration from Rolm to Avaya system

. Provided training on Avaya Platform

. Implemented IP Agent for remote call center agents

. Managed all wiring infrastructure and changes

Mier Communications, Princeton Junction, NJ 1992-

1995

Lab Test Coordinator

. Responsible for all lab test coordination and conducted numerous tests

surrounding routers, SNMP managers, and other network components. The

results of these tests were published in the Communications Week

monthly trade magazine.

. Vendor relations

. Recruited over 100 IT vendors to participate in benchmark testing

. Managed in-house network

Brooks Fashions, New York, NY

1991-1992

Telecom Engineer

. Responsible for all moves, adds, and changes on Rolm 9000 CBX

related to hardware, software, and wiring

. Managed dial-up data network including cabling and modems; performed

trunk analysis.

Education

Devry Technical Institute, Woodbridge, NJ 1990

Telecommunications Management

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