Project Manager Quality Assurance

Jane Arlene Moylan - PMP

Address: **** ********* ***, ********* ***** Co 80130

Contact: 303-***-****

Email: ***********@*****.***

Skills Summary: Project Plan Development, Financial Tracking, Risk

Management, Contract Negotiation, Vendor

Management, Quality Assurance, Process Design and Management,

Software Development Life Cycle(s): Agile, Waterfall, Spiral.

Technical Tools: Microsoft Project (Enterprise/Desktop), Excel, Word,

PowerPoint, SharePoint, Caliber, Remedy,

Click Commerce, Planview

Work Experience: Over 15 years in Management of IT related deliverables.

Qwest Communications

IT Lead Project Manager

From: Jan 2004 - Dec 2009

Description: Responsible for all aspects of project management, including

scope development and change control, budget, project plan, deliverables,

and resources. Successfully managed several releases of VOIP (Voice Over

IP) feature development and deployment. Managed other, miscellaneous,

software application development, from inception to deployment.

Communicated status, issues, resolution, and success to Leadership.

Performed Vendor management, offshore, as well as onshore: managed

contracts, quality of deliverable, and maintenance/warranty. Team sizes

ranged from 5 to 15 people.

Inception to deployment responsibility

Responsible for resource assignment

Provided signed contract with Vendor for all work.

Provided budget estimates for planning

Work with other Project Managers for deliverable

SW Development Manager - IT Manager External Interfaces

From: March 2000 - Jan 2004

Description: Directed a team of 21 people who produced requirements

documents for the external interfaces for all releases. (This effort was

part of the long distance initiative allowing Qwest to provide

Intra/Interstate long distance services). Managed change control for the

implementation of these deliverables with all of the downstream systems.

Managed supplier contracts to track and evaluate the quality of software

deliverables. Customer management relationship was highly emphasized, along

with ability to work with different teams and different schedules. Provided

performance appraisals, salary treatment for 21 employees. Managed hiring

and personnel transitions associated with these functions.

Coached employees to improve quality of requirements

Managed work for consultant/contractors

Managed deliverable for major project for Qwest (271 - reentry into Long

Distance0

Responsible for hiring and firing employees

Provided yearly reviews and salary increases

IT Lead Project Manager - Electronic Data Interface

From: Jan 1999 - March 2000

Description: Project Managed IT deliverable and resources related to EDI

releases for the Long Distance initiative. Managed the deliverable,

milestones and issue resolution for three major releases, delivered on time

and within budget. Negotiated Service Level Agreements with external

vendors, including requirements, and pricing for customized software

deliverable. Responsible for Vendor deliverable to meet the needs of

Qwest. Advised upper level management to regarding status and

appropriateness of additional vendor work.

Sole responsibility for vendor software deliverable to Qwest,

Delivering software that was UAT /System tested and ready for deployment on

time

Responsible for managing all Vendor documentation,

Responsible for Vendor contracts, invoice payments

US WEST Communications

Product /Project Manager - Carrier Bill

From: Jan 1997 - Jan 1999

Description: Product Managed establishing Affiliate agreements with

Wireless, USWEST Internet, and Dex for billing. Produced contracts and

service level agreements with Affiliate (DEX) to identify response times,

billing accuracy, process to resolve billing disputes between Qwest and

Affiliate, and rate structure charged to provide billing services to

Affiliate. Negotiated Service Level Agreements for the billing process of

Carriers, and US WEST's responsibility. Worked with Legal to understand

our position and State PUC rulings. Produced all contracts and addendums,

in accordance and approval with our Legal Department. Managed production

of DEX on CD ROM, and Internet Access to DEX for customers.

Established all contracts with affilates for U S WEST

Reviewed requirements for Carrier billing product, provided examples of

what bill would resemble to meet Carrier needs.

Responsible for accurate billing to Carrier, resolving any billing dispute

with Carrier, and managing any ongoing needs.

Project Manager - Federal Services

From: Dec 1993 - Jan 1997

Description: Project managed the needs of the Large Business and Federal

customers for four IT applications. Specified enhancements for Federal and

Large Business customer, included estimating costs, producing business

cases for approval, identifying resources, working with IT to identify and

document requirements, testing, expected results and implementation.

Trained personnel on the resulting application enhancements. Developed the

training material, set up classes, and delivered the training. Provided

quality assurance reviews of the various teams to ensure training was

adequate.

Understand Governement requirements and regulations

Represent Governement needs and requirements to IT

Published Process documentation used by Customer service rep

Responsbile for end to end training and follow up for application to

centers. Set up training location, set up schedule, set up documentation,

performed training, provided feedback and follow up.

Education in Business Management, Minor - Art

GPA: 3.0

Professional Activities/Organizations: Project Management Institute Member:

Certifications: PMI PMP Certified

Honors and Achievements:

Recognized with cash award for outstanding work as part of the Interactive

Agent project.

Other Related Interests: Telephone Pioneers, Habitat for Humanity.

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