Project Manager Management
Resume:
Kelly A. George **** Rosebay
Ct ***********@*****.***
Fairfax VA 22033
703-***-**** home
703-***-**** cell
EXPERIENCE :
The Ventura Group (2007-Present)
Network Change Manager - Department of Interior (DOI)
o Oversee an enterprise Change Management process for a large
government IT network, including CMDB, Incident and Asset
o Manage implementation of all Network Operation Firewall and Circuit
Change Requests and Change activities for all 13 bureaus in DOI
within BMC Remedy 7.0 system modules
o Established IT procedures and Change Management process for
Enterprise Services Network
o Member of the Technical Infrastructure Group (TIG) which serves as
an escalation platform for network and operational issues raised by
the three DOI Change Advisory Boards
o Maintain Forward Schedule of Change and distribute daily
o Capture Category Type Item (CTI) metrics for asset management
o Maintain Sharepoint database of all program related forums, records
and documents
o Conduct the daily Change Advisory Board meeting hosting Bureau
representatives and Vendor Network Operations Center
o Implement submission guidelines to enforce process time line
compliance
o Ensure ITIL based best use of tools, concepts, systems and
processes
o Founded Requirements for the BMC Remedy suite of applications to
host the ESN Change Management process
o Monitor status of all Change Requests to ensure process compliance
using IT Lifecycle Management tools
o Ensure all policies, procedures, and regulations are followed
o Update and ensure control of training material, documentation and
process documents
o Carry out regular change and process improvement reviews
o Regularly interact with Bureau Chief IT Security officers and DCIOs
to gain approvals for Network Changes.
o Ensure continuous improvement of the process, working methods and
tools of network change management
o Provide communications support and vital information among DOI
bureaus, CM team and engineering vendors regarding all change
requests
o Monitor all changes and maintenances on Forward Schedule of Change
o Oversee, analyze and coordinate all circuit order/disco/change and
project requests throughout lifecycle; cost, budget approval,
ordering, implementation and installation
o Manage all ESN Network Firewall changes for each bureau within DOI
o Develop requirements for Sharepoint and BMC Remedy 7.0 integration
o Analyze and Develop Change Management reports and metrics
o Facilitate training for Sharepoint and Remedy Change Management for
all 13 bureaus in DOI
o Manage IT system upgrades using Remedy Change Management module
o Communicate the benefits of Change Management
o Manage, communicate, and plan impacting events with DCIOs and CIOs
Quorum Consulting (2006-2007)
Operations Analyst
o QA patient applications and implement new policy and procedures to
ensure accuracy of information
o Develop process and Maintain BMC Magic database on SQL platform
o Reconcile drug shipment and report discrepancies
o Monitor and execute weekly telecom reports
o Design and Conduct training sessions with new clients and senior
executives
o Produce SOP, flow diagrams, and training materials for in-house and
client use.
o Manage Call Center and employee phones using Nortel system
o Manage administrative assistants
NetVoice Technologies (2000- 2001)
Sr. Provisioning Manager
o Implement and maintain a nationwide VoIP network by provisioning data
and voice circuits
o Create project scope, timelines and deliver to executive management
o Coordinate network turn-ups with engineers and vendors at customer
site and colocations using Vendor databases
o Manage Remedy Asset tool for all routers, switches, firewalls
o Procurement of Cisco VCO4K switches and Harris Switches
o Provision a wireless broadband network across the Dallas metroplex
o Work with Traffic engineering and Finance to determine growth in
markets or cost saving measures regarding the network
NewSouth Communications (currently NuVox) (1999-2000)
Project Manager
o Management and coordination of all aspects of 4 Hub switch sites, from
Construction and installation to turn-up, maintaining BMC Remedy
database
o Oversee bill reconciliation for 4 markets
o Manage Network Planning group and Provisioners; oversee installation
coordination
o Procurement of Lucent 5ESS Switches
o Created and published network diagrams for planning purposes
o Responsible for application and coordination process to obtain NXX
groups from NANPA and NECA to support the established customers in a
given market.
CONXUS Communications (1996-1999)
Sr. Network Provisioner
o Project Manager for migrating data circuits in 12 markets across the
country with Sprint
o Design and support BMC Remedy platform for Requests for Change
o Supported and implemented POTS and Frame Relay Services to enable
testing and commercial network operations
o Oversee field staff and service providers to schedule and coordinate
access to network sites for installs and repairs
o Issued and tracked orders to LEC's and Frame Relay vendors to meet
network requirements
o Analyzed and approved all telecom billing for pots, T1s, ISDN, DS3,
OC12
o Managed BMC Remedy CMDB of circuits, routers, and phone lines for
nationwide network
o Ordered and monitored phone lines and data circuits for site
locations
EDUCATION University of South Carolina Spartanburg - Bachelor of
Arts Communications-1996
o Winner of 1995-1996 Outstanding Communications-Speech Award
o Dean's List 1995-1996
o Publications Board, University of South Carolina, Spartanburg
CERTIFICATIONS AND SPECIALIZED TRAINING (Technical)
ITIL v3 Foundations - Certified
Successfully Completed BMC Remedy courses:
BMC Remedy Change Management 7.x Using
BMC Remedy IT Service Management 7.x Application Administering Essentials
BMC Remedy AR System 7.x Administering (Part I)
Successfully Completed Microsoft SQL Server certificate program:
SQL Programming
Data Modeling and Database Design
TransAct SQL
Database Administration
Contact this candidate