Customer Service Manager
Resume:
Barry Chad Benjamin
**** * ****** ** *** * Washington, DC 20009
E-Mail - *********@*****.***
Phone - 202-***-****-H
Objective: To obtain a position in Marketing and Communication with specific focus on sales, travel
management, account management, meeting planning, client services, social marketing and technology,
where I can utilize my present skills and contribute to the company's future goals and growth.
Education
• St. John's University, Queens NY Bachelor of Science - Marketing and Communication Awarded
September, 99
• Saber Travel and Tourism School, Milford, CT Certification in Saber
Applications/Hardware/Tourism Awarded October, 95
• Berkley Business School, New York, NY Associates Applied Science - Business
Administration/Office Management Awarded June, 92
Consulting Assignments
Nov. 05- Jul 06
Cosep Meetings and Events
• Served as on-site Convention Director for company's such as NASDAQ stock exchange, SIACL
*Security Industry Compliance & Legal Division
• Bank of America Promotions Division - Contracted Brand Advertising coordinator for new
products and services
• Stratt-Comm Associates Inc - Coordination of grand opening for Staples store in Hialeah
Employment History
Middle East Broadcasting Networks Inc, Springfield VA
International Business Director Nov, 08 - Present
• Coordination/Execution of travel authorizations for an estimated 300 employees
• Create travel authorization forms and obtain proper approval signatures
• Assist travelers in completing expense reports and conduct a pre-audit
• Responsible for monitoring and analyzing travel accounts and providing financial reports to
senior management
• Implement and improve travel reporting utilizing travel provider report systems
• Principal point of contact for all travel and business matters for MBN
• Evaluate and implemented an automated travel system for authorizations, booking, expense
process and reporting
• Developed, updated and maintained "Travel Quick Reference Guide" to summarize key FTR and
company policies
• Prepared all business information as needed for travel operations
• Assisted travelers with obtaining VISA, Passports and other required travel documentation
• Implemented any travel related cost saving initiatives possible and employ best practices for
consistency and efficiency
• Responsible for filing and maintaining all travel information in accordance to Federal Travel
Regulations
• Review and updated travel policies to ensure compliance with FTR and company requirements
each quarter
• Reconciled and age outstanding travel advances and expense reports on a monthly basis
• Negotiate and recommend local and international lodging accommodations for frequent guest and
travelers
• Create and maintained travel log for internal tracking and monitoring
• Assisted employees with placing hotel and car rental charges on business travel account
• Proficiency with presentations, database, spread sheet and management of financial systems
software such as Travel Management Systems, DELTEK Cospoint version 6, Cost point Web and
Cognos
CWT/Sato Government Travel Washington, DC
Manager ( DOI, DOL, HUD ) Sept, 07 - Nov, 08
• Served as on-site Manager for Department Of Interior with sub-division
• At Department Of Housing and Department Of Labor as well
• Responsible for the daily operations with travel exclusively to the Office Of the Secretaries
• Handled and supervised customer service, implementations, industry updates
• Troubleshoot all issues related to Govt Trip on-line booking tool
• Profile updates, credit card billing issues, account receivables, T&E reimbursement
• Saber Script updates, Budget forecasting, agent call handling, scheduling, payroll
• Staffing and distribution of all electronic clips and press releases pertaining
• To the GSA (Government Services Administrations) website.
• Travel workshops to improve on customer service delivery and improve on
• Products building and On-line tools
• Negotiated all air contracts, hotels, cars with preferred vendors
• Extensive knowledge of all Government policies and procedures
• Employee security clearance and background investigations experience
Ultimatefares.com Las Vegas, Nevada Independent Contractor
Customer Relations Manager Jul, 06 - Aug, 07
• Responsible for all customer services inquires
• Work at home office as main contact for all travel updates and products
• Managed account implementations, participated in sales presentations
• Assured client satisfaction by providing extra-ordinary customer service and support
• Supervise a staff of ten customer service level 2 agents
• Held weekly conference calls with employees and management
• Negotiate all consolidated bulk air fares and hotel contracts
• Handle all trouble shooting request pertaining to website
The Samuel Financial Group North Miami Beach, FL
Sales and Marketing Director Nov, 04- Nov, 05
• Responsible for all project coordination
• Developed and implemented sales programs to increase revenue
• Assisted in planning company's budget for investment convention workshops
• Handle all customer relations issues with specific focus on client satisfaction
• Arranged all investors clients meetings, events and conferences
• Prepared all power point presentations and PR materials
• Interacted with high end sponsors on a day to day basis
American Express Miami Lakes, FL
Travel Specialist/Interactive Communications
May, 99- Nov, 04
• Provided internet support to corporate travel on-line user
• Managed and implemented software systems such as ResQex, ResX Profiler,
• Saber, Saber Scribe, Get There, Booking Builder Genie, and Agent Ware
• Distributed electronic clips daily
• Created and maintained ( Travel and Beyond ) American Express quarterly newsletter
• Coordinated call center meetings and conference calls
• Assisted in managing Business Travel Center budget, tracking monthly reports and fielding
external inquires
• Handled trafficking of press releases and marketing materials
• Conducted article searches utilizing Lexis-Nexis and other on-line services
• Updated daily star info such as hot news, projects, internal job postings and attendance rosters
• Booked all corporate air travel, hotels, cars, limos via saber
• Compiled company information, editing and distribution
Worldtek Travel New Haven, CT
Meeting/Convention Planner
Sept, 97- May, 99
• Managed the daily activities of the convention service managers
• Negotiated all air contracts and conducted hotel searches
• Created and maintained contract book and summary sheets
• Held weekly status meetings with the client's Director of Convention Services
• Created and maintained all standard forms for CH use (hotel booking sheets, final billing
reconciliation, rooming list and outlook signatures)
• Created arrivals and departure due date list
• Maintained convention housing e-mail box
• Served as an on-site housing manager for various conferences
• Corporate meeting planning activities in all capacity on a day to day basis
World Travel Partners Hartford, CT
VIP Corporate Agent
Jul, 95- Sept, 97
• Worked with six different corporate accounts
• Prepared all ARC accounting weekly reports and (IAR)
• Arranged all air travel using negotiated fares from preferred airlines
• Managed hotel rooming list for groups and individual clients
• Knowledge of using (air-pass) for travelers who requires that service
• Build new travel profiles for un-profiled clients Issued all domestic and international tickets
• Knowledge of call center principles and management
• Assisted in compiling travel agents weekly stats and (AHT)
• Handled customer service comments and request
• Booked all complex domestic and international reservation leg by leg fares
• Proficient in multiple GDS systems such as Saber, Worldspan & Apollo
Related Experience
Merrill Lynch Wall St, NY
1993 Intern
Marketing/Advertising
• Assisted with different promotional campaigns
• Aided various marketing strategies and implementations
• Provided support in advertising with print, broadcast media and internet information
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