Technician Software

Willie R. Johnson

Willie Johnson serve on different project with his analytical skills,

divers in multiple positions as LAN Administrator, Lead deployment

Technician, Telecommunication Technical Support, and Customer Support

with over 5 years of experience focusing on enterprise network support,

server and client implementation. Also have over 3 years of experience as

a Pc technician in the telecommunication industry provisioning,

supporting and consulting to corporate IT departments and other interest

groups. As part of the Information Technology Consulting team, I have

participated in enterprise system initiatives from infrastructure

support, network integration, project management, and network management

to defining technical requirement with in multiple projects. I was

responsible for the configuration, installation, end user training,

technical support and addressing operational issues such as availability

of company resources and information.

Experience

Project contractor

IC Solution - Developer 2009-2010

Telecommunication Technical Support involved in the day to day customer

support assistance technician troubleshoots hardware, software issue and

installment of new telecommunications equipment for VoIP phone systems by

remote. Helped managed the sites consisting of 500 users or more. Using

Help desk tracking system to open tickets for new hardware and/or software

problems and closed tickets after work is performed in an accurate and in a

timely manner. I'm able to articulate excellent written and oral

communication skills with customers effectively to resolve issues such as

assisting customer in how to use the software, new software upgrade and

another issue.

Teksystems - LAN Analyst Administrator II 2007-2009

LAN Analyst Administrator II as a Project contractor at the University

Mississippi Medical Center. I have work with the help desk tracking system

to open or closed tickets for hardware and/or software problems that end-

user is having. I was responsible for the planning and delivery of

technical support services, including troubleshooting, installation,

removals, moves, customer assistance, and training, in response to customer

requirements.

Support multiple end-users using Operating Systems such as Vista, Windows

XP coordinate moves/installs in a effectively and efficient manner. As part

of the LAN team, I have conducted the oversight of clients' infrastructure

upgrades as well throughout the project with my knowledge of Network

Operation Systems, Windows Active Directory (2000 and 2003), Novell Netware

(4 and 5), UNIX network and server based Applications: Microsoft SQL, IIS,

Exchange, Microsoft Share point Microsoft Office 2003, 2007 and Microsoft

SMS. I am skilled in protocols TCP/IP, UDP, FTP, DNS and DHCP. I helped

with overlooking the migration of clients data during project. I'm

experience with network hardware such as Cisco routers, switches and other

network equipment. I have experience with medical HIPPA systems while

installing virtual servers at pharmacy sites and working in the medical

field as a LAN Analyst Admin.

BMC Solutions - Lead Deployment Pc Technician 2006 - 2008

Lead Pc Technician, Network Support As the lead tech I was responsible for

repairs and/or upgrades of workstations. I also installed new workstations

for Louisianan Madison and Ouachita Parishes schools districts I installed

hardware and software for Windows XP workstations for all client stations

using Ghost imaging software. I have installed network printers. I have

installed Windows Server 2003 installation and configuration.

Smart Source - Lead Deployment Pc Technician 2005 -2007

Lead Pc/Server Technician, I have installed hardware: computers, servers,

router, switches and network cables. I also installed software for Windows

XP workstations for all client workstations using Ghost imaging software. I

resolved client's computers' hardware and software related problems.

Mississippi Public Broadcasting Network Support 2005

Network Support Intern, I was involved in the original strategic planning

of a network and desktop enhancement and E-Commerce initiative. I was

responsible for the following:

I contributed to the preparation of the business and technical scope

document for the client's E-business efforts.

I also help with preparation of the network infrastructure requirements and

deployment document based on the original scope. I have compiled detail

pricing/cost list which included network infrastructure gear, server

platforms/software, Internet access and licensing. I've Supported Windows

Servers with interface with Windows NT 4.0 and Windows 2000 Professional

clients. I helped in the support of the network security with installation

and support of Antivirus software and future improvements. I repair

hardware and software related problems. I setup computer workstations for

all client stations. I helped managed the sites consisting of 100 users or

more. I've worked with Microsoft Office Suite software. Installed and

repair network printers. I was Part of the helpdesk Team for the

development of standard corporate image of O/S such as Windows 2000 and XP

clients.

education

Antonelli College Jackson, MS

Business Office Technology/Technical and Network Support - Associate of

Applied Business Degree

Jackson State University Jackson,

MS.

Computer Science - Studies in progress to obtain Bachelor of Science

Degree

INDUSTRY CERTIFICATION(S)

A+

DCSE Certified

EBAN Certified

Contact: 601-***-****

E-mail: ***********@*******.***

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