Customer Service Analyst
Resume:
Robert DeSautelle
Shelton, CT *6484
US
Primary Phone: 203-***-****
Objective
Transportation / Logistics position with a major corporation. Extensive
background in all aspects of distribution, excellent organizational skills,
team- oriented player, supervisory qualifications, import / export, and
computer knowledge.
Experience
6/2009 - 4/2010- World Fulfillment, LLC, Farmington, CT
Logistics Analyst
Provide Logistics, Warehousing, and Documentation for various customers
throughout the United States and worldwide. Schedule carriers for pickups,
deliveries, and trace shipments. Create Bills of Lading, Import and Export
Documentation. Analysis of carriers rates, pricing, and service to insure
highest value to specific customer needs. Price quoting on volume and
truckload shipments. Work closely with customer trade show shipments
(pricing, time- sensitive freight, working with forwarder to have the show
material delivered before show and picked up after show has been
completed). Provide excellent Customer Service for all customers.
2/2008 - 10/2008- Southern Air Inc, Norwalk, CT
Material Controller/ AOG Desk
Reviews and Expedites shipments of various types of aircraft parts
throughout the world for 16 Cargo Aircraft 747's. Analyze and update 14
locations Regarding Inventory Status and part availability. Update daily
reports in regards to movement of parts for all aircraft. Completes all
aspects of parts through Boeing, ILS Vendors and company inventories. Work
closely with RO's (Repair Orders) and vendors on the repairing of parts in
a reasonable time and have available for aircraft. Prepare all required
documents for international shipments. Hazardous Materials Certified.
Expedites with Couriers and Airlines for quick movement of parts for "AOG"
Aircrafts (Aircraft on Ground). Interfaces managers, Maintenance Control,
Station Store, Clerks, and Accounting.
10/2001- 7/2007- Watkins/FedEx National LTL Windsor Locks, CT
Freight Analyst
Inspect and analyze shipments for proper classification of commodities.
Insure that the freight meets correct packaging requirements with the NMFC
(National Motor Freight Classification). Also, reweigh shipments to insure
proper weight in the process of loading trailers correctly. Supervise 40-50
dockworkers on which shipments should be reweighed and shipments that
require density studies. Supervise 10 terminals throughout New England and
New York on reweighs and classifications issues. Work closely with account
representatives and visit customers with classification issues. Generated
over 1 million dollars yearly in extra revenue.
10/1994 -7/2001 Go/Dan Industries, New Haven, CT
Freight Claims Specialist
Reviews and files all loss and damage claims against all carriers for 69
company locations throughout the United States. Prepares supporting
documents for claims, such as delivery receipts, carriers inspection
reports, customer invoices and LDI notification (for UPS claims) Interface
with carriers when required to settle claims. In first 4 months (fiscal
year 95), the number of claims filed increased 215% and the dollar value
has increased by 238% per month over fiscal year 94. Interfaces with
various departments, such as sales and marketing, purchasing and credit.
Analysis of all credit memos with regards to freight/ transportation:
approves or rejects credit memos as required. Analyze daily freight log
report to insure correct payment and charges to carriers.
5/1993-10/1994 Sikorsky Aircraft c/o Universal Design, Stratford, CT
Export Administrator
Prepares logistics and arranges the exporting of material, in accordance
with United States Export Regulations. Liaisons with various departments,
such as customer service, finance and accounting. Also, interfaces with
freight forwarders on flight details, documentation and different types of
licenses. Traces and expedites all domestic and international to insure
correct charges.
9/1985 - 1/1993 Textron Lycoming, Stratford, CT
Traffic Rate & Claims Analyst
Plan and perform a wide variety of complex duties pertaining to the
application and analysis of all transportation costs and methods including
import/ export traffic. Provide for optimum methods of domestic routing,
transportation, insurance coverage, packaging, marking, etc., and arrange
for coordinating with carriers, providing appropriate and necessary
documentation. Prepares related reports to provide more effective
negotiations with carriers to provide for the establishment of special
rates and discounts. Perform a pre-audit of freight bills (airfreight,
truck, and import/ export) for the purpose of reducing transportation
charges. Saved over $300,000 for the fiscal year 1989. Review and analyze
claims against all carriers for damaged goods or overcharges and prepare
supporting documents in order to trace lost shipments and interface with
carriers as required to substantiate claims. Perform various dispatching
activities in accordance with scheduling requirements, including ancillary
functions such as routing vehicles to appropriate destinations for pick-up
and delivery. Supervise drivers.
11/1981-9/1985 The Perkin- Elmer Corporation, Norwalk, CT
Corporate Traffic Specialist
Responsibilities included, pre-audit and post audit of domestic and
international freight bills. Also, reducing billed freight charges by
approximately $1,500 per month; routing, expediting and tracing of domestic
and international shipments, analysis of rates and routings. Additional
responsibilities cost allocation of freight charges for 18 Perkin- Elmer
international locations filing overcharge claims. Experienced with all
bureau tariffs and individual tariffs for motor and rail carriers.
Education
5/1984 The Academy of Advanced Traffic US- New York- New York
Certification
Completion of a two year Traffic and Transportation course. Graduated with
an "A" average.
1981 Sacred Heart University US- Connecticut- Fairfield
Certification
Postgraduate course in Traffic and Transportation Management
1978 Western Connecticut State University US- Connecticut-
Danbury, Bachelor's Degree
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