Quality Control Manager

Drake Finley

***** ********* **. ( Carson, CA ***46 ( 818-***-**** (

***********@*****.***

Quality Control Management Professional

I am an accomplished professional with over 8 + years of management

experience who consistently exceeds targets. Analytical and clear thinker

with highly commercial orientation and strong customer focus who is a

highly ethical self-starter with energy and vitality.

Working as a Senior Quality Control and Assurance Manager, I am responsible

for the implementation of total quality, methods and procedures, and

process programs for a business unit as an individual contributor role. I

have led design, facilitation, and training related to total quality plans

as well as work with certified professionals in accomplishing projects.

Skilled troubleshooter/problem solver who recognizes issues clearly and

focuses on solutions, leading the planning, developing, and implementing

techniques for ensuring the maintenance of quality levels using accurate

methods, procedures, and processes. Develop metrics that provide data for

process measurement; identifying indicators for future improvement

opportunities as well as collecting data to identify root causes of

problems. As a team member, I provide consultation on the use of re-

engineering techniques to improve process performance and product quality.

Deliver presentations and training courses including measurement, analysis,

improvement and control. As a quality control manager I have been called a

Subject Matter Expert (SME).

Special Expertise

o Demonstrated experience in personnel management. Reacts to

project adjustments promptly and efficiently. Ability to bring

project to successful completion through political sensitivity.

o Adept at conducting research into project-related issues,

products, project plans, Application Business Process Flows, Page

Specifications, ERD's, QA plans and scripts, application

architecture diagrams and implement new technologies as they

apply to the project at hand.

o 15 years in the computer industry 8+ years experience in software

product management or product marketing. Knowledge of the mobile

messaging solutions, QC certifications, HACCP and development of

deliverables.

o Information Technology background with a working knowledge of:

SQL, AQL, PL/SQL, Java, Oracle, Adobe, GPS, database development

and Microsoft Office applications (Excel, Word, PowerPoint, and

Access).

o Proven team building skills. Excellent interpersonal

communications skills. Strong analytical ability. Comfortable

working in a wide variety of environments.

Professional Experience

2010-Present Quality

Control Manager CIPS Marketing Group

V Plans, coordinates, and directs quality control program designed to

ensure continuous delivery of products consistent with established

standards. Develop and analyzes statistical data and product

specifications to determine present standards and establish new quality

standard operating procedures. New Standard Operating Procedures

resulted in a 42.3% decrease in delivery and customer complaints.

V Formulate and maintain Quality Control objectives and coordinates

objectives with production procedures in cooperation with other plant

managers to maximize product reliability and minimize costs. Directs,

through intermediate personnel, workers engaged in inspection and testing

activities to ensure continuous control over materials, facilities, and

products.

V Responsible for the oversight and management of all deliveries through

GPS tracking and applications to comply with quality assurance S.O.P.'s,

along with the quality monitoring process. Manage development and

implementation of QA initiatives and programs along with the day-to-day

supervision of employees within the department. Planned, promote, and

organizes training activities related to productivity standards.

Investigate and adjust customer complaints regarding quality saving the

company $10,000 in my first month.

V Developed, implemented and maintained quality control

checklist/procedures to improve sharing of inspection responsibilities

and ownership of issues among different departments. Worked closely with

the production and shipping departments to improve processes; shipping

costs decreased by 4% in first month on the job. Working directly with

customers and suppliers to understand and communicate critical needs,

features, requirements and corrective actions. Maintaining a good

relationship with clients resulted in three new business deals and re-

negotiation of two existing contracts that were up for termination.

Drake Finley

20014 Eddington Dr. ( Carson, CA 90746 ( 818-***-**** (

***********@*****.***

2008-2009 GIS ArcFM/OMS Quality Control Leader (Contract w/Peak

Technical Services 1 yr) Sempra

V Maintained all incoming data as it related to OpEX 20/20. Provided

analysis of geospatial data through, geo-processing, design and

maintenance of existing and new geo-databases. Used data in a networked

environment to provide analysis of geo-spatial data for San Diego Gas &

Electric and Southern California Gas.

V Worked with peers in the sharing of geospatial data layer information

while maintaining current and reliable information as changes occurred.

Focused on process improvements to enhance the capabilities in Electric

and Gas Operations, back-office field and mapping support, Customer

Service Field, and the Customer Contact Centers at both San Diego Gas &

Electric and Southern California Gas.

V Retrieved and provided analysis of data, electronic and as-builts,

supported decision-making for planning, management, and operations

associated with Gas and Electric Transmission &Distribution Systems.

V Performed daily Quality Control/Quality Assurance on all newly created

data to ensure data and pipe line integrity and with the use of existing

as-built documentation to help in determining placement and attribution

of utility lines while consistently adhering to Federal Government

Standards at Southern California Gas.

2002-2008 Senior Quality Control /Data

Integrity Manager Jacobs-Carter Burgess

V Implemented, designed and maintained a utility database to track entire

Water, Wastewater, Telecom, Gas & Electric T&D Utility systems.

Established the Quality Control Division and developed QA GIS

capabilities that were marketed independent of the company's other

environmental services. Managed and directed mapping workflow from needs

assessment and data acquisition to end-product delivery and project

review.

V Trained company users in ArcGIS 9.x, Spatial Analyst, 3D Analyst, and

other GIS technologies and general spatial analysis. Acquired,

catalogued, and leveraged CADD/GIS data for clients, government agencies,

and other sources. Created models to perform GIS-based market research to

identify likely consumers of company services. Saved Jacobs Carter-

Burgess almost $100, 000 in software and training cost.

V Developed and standardized Standard Operating Procedures for ArcGIS file

and personal geodatabase creation and management, analysis, wetland

mitigation feasibility studies, mitigation site identification and

prioritization, feature symbology, map production, and general analysis

and production workflows.

V Analyzed spatial data to support floodplain analysis, wetland impacts

assessment, cut/fill volume calculation, bathymetric studies, land use

trends, slope mapping, flow direction, mitigation site identification,

etc. Produced project specific maps - Delineations, Perennial Flow

Determinations, Environmental Site Assessment (ESA), Environmental

Constraints Analysis and Preservation Area Site Assessment (PASA) Maps.

Education & Credentials

o BS, Industrial Technology, - Jackson State University

o Certification -ArcGIS 9.2 and 9.3 Suite, - ESRI Redlands

Campus

o Certification - Cartography, Data Design Implementation,

Relational Database Integration

and Modeling, Microsoft Access and SQL Server, - Long Beach State

University

o MBA, University of Phoenix, 2011

Professional Memberships

o Member since 2005 - Southern California URISA

o Member since 2005 - Association of American

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