Customer Service Sales

Theresa DeNuzzo

*** ****** **** - *******, ** ***24

Tel: 203-***-**** Mobile : 203-***-**** E-mail: ********@*****.***

SUMMARY of QUALIFICATIONS

. Maintain and expand export compliance process.

. Implement cost savings procedures.

. Knowledgeable of import & export processes including HTS and NAFTA.

. Manage pricing, profitability and deal structuring.

. Manage staff of direct reports.

RELEVANT WORK EXPERIENCE

General DataComm, Naugatuck,

CT 2005 to 2009

Sales Operations Manager

. Reporting to the CFO, manage Customer service activities.

. Monitor export compliance and associated documentation.

. Manage Compensation Plan of overseas subsidiary office.

. Contract Administration.

Ahead Communications Systems, Middlebury, CT 2001

to 2005

Operations Manager

. Reporting to the President, designed and implemented a business system

for product and service sales including all aspects of order

processing, shipping, collections and reporting.

. Coordinate inbound and outbound shipment of components and finished

goods.

. Negotiate rates with carriers and freight forwarders.

. Negotiate and conclude reseller/partner contracts.

. Manage customer service and order processing functions while working

closely with manufacturing and service support areas.

. Manage third party drop shipments from suppliers.

. Manage export control processes.

. Implemented continuous customs bond process for cost savings of

imports.

General DataComm, Middlebury,

CT 1985 to 2001

International Operations Manager

. Reporting to the President and Chief Operating Officer, managed

operations of International Sales Support Group, screening and

resolving sales and customer issues from both a pre and post-sales

perspective.

. Recommended and implemented policies and procedures related to

international business and delivery of goods.

. Managed international distribution chain.

Supervisor, International Operations

. Insured compliance with international export restrictions, by product

and country.

. Developed a sales partners program.

. Traveled globally to implement the Company sales forecasting tool.

. Managed the deployment and movement of demonstration equipment.

. Analyze customer bids in light of competition, company policy, and

international economics and recommend solutions to senior management.

International Customer Service Administration

. Coordinated the first "multinational" sale and participated in the

development of a worldwide multinational sales policy.

. Worked directly with all international distribution channels on

forecasting and problem resolution issues.

. Order processing and prioritizing requests from sales management and

customers.

. Responsible for individual export licensing and documentary letter of

credit compliance.

ADDITIONAL ACCOMPLISHMENTS

. Assisted in various human resource issues including the development of

an employee 401K-benefit plan.

. Assumed facility manager responsibilities when relocating company

operations.

EDUCATION and TECHNICAL COMPETENCIES

Central Connecticut State University, New Britain, CT BS, Business

Administration

American Management Association, New York, NY Export Regulations

Letters of Credit

Tribury Rotary, Middlebury, CT Chairman,

Vocational Services

Notary Public

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate