Manager Customer Service

Daniel Benson

**** ******* ****** . ****** *********, CA 91730

515-***-**** . **************@*****.***

LOGISTICS MANAGER

Accomplished professional with over 18 years of logistic and supply chain

experience and Bachelor of Business Administration in Transportation

Logistics. Completed training in Lean Six Sigma and project management.

Develop strong working relationships with carriers, clients, and management

to secure repeat business, provide competitive pricing options, and drive

revenue. Head strategic planning efforts and analyze data to create

mutually beneficial pricing structures. Negotiate aggressive rates with

carriers. Hire, train, and supervise employees. Troubleshoot and resolve

shipping and customer service issues to maintain satisfied client base. Key

competencies include:

Staff Supervision ? Supply Chain Processes and Procedures ? Bills of

Materials (BOM)

Supplier Certification ? Contract Negotiations ? Relationship Management ?

Inventory Control

RELATED EXPERIENCE

MENLO WORLDWIDE, Webster City, IA 2000-2008

Cost Savings Team Member, 2007-2008

Developed inbound and outbound supply chain processes and procedures.

Created Six Sigma 415L reporting documents. Tracked actual cost savings

versus projected savings. Worked closely with transportation planners to

support daily operations.

. Led global cost-saving projects designed to optimize cubing of

inbound and outbound shipping spaces and reduce usage of rental

trailers. Improved efficiency and profitability.

Regional Logistics Manager, 2001-2007

Oversaw outbound transportation, including over 200 loads per day at one

manufacturing plant and three regional distribution centers. Hired,

trained, and supervised staff at each facility, including two site

managers and three logistics coordinators. Collaborated with Procurement

office to certify carriers and negotiate contracts. Performed strategic

planning for accounts. Troubleshot and resolved delivery, accounts

payable, and volume fluctuation issues. Communicated effectively with

customers on cost-per-unit, on-time delivery, and failure matters;

efforts increased repeat and referral business. Partnered with upper

management to improve service, reduce service issues, and ensure

corrective action performance.

. Analyzed global cost-saving opportunities; negotiated better rates

and improved use of space on continental transit shipping

containers, resulting in over $2M in profits over two years.

. Worked with Electrolux's inbound transportation manager to evaluate

carrier pricing and determine cost efficient options. Saved over

$150K in one year and improved business relationships.

Logistics Manager, 2000-2001

Managed onsite carrier issues at Electrolux. Performed rate negotiations,

resolved service issues, and recruited new carriers to improve customer

service. Developed routing guide to identify best carrier for each lane.

Implemented truck load core carrier system, reducing number of

carriers from 32 to eight and simplifying carrier management

process.

. Built strong partnership with Electrolux representative. Practiced

active listening and communicated effectively with representative.

Quality service resulted in seven year contract extension.

C.H. ROBINSON COMPANY, Ankeny, IA 1996-2000

Logistics Coordinator, 1996-2000

Bid Package Coordinator, 1999-2000

Midwest Zone Leader, 1998-1999

Supervised two employees and supported 10 major customer accounts,

including largest company account. Coordinated freight transportation

activities. Negotiated competitive rates with customers and carriers.

Prepared, filed, and monitored claims against carriers. Trained employees

on shipment tracking software usage.

. Established effective bid team to determine competitive pricing

rates and solicit business. Increased company business and customer

base, while improving customer satisfaction and saving costs.

~ Continued ~

~ Page 2 ~

Daniel Benson

515-***-**** . **************@*****.***

RELATED EXPERIENCE (CONTINUED)

PEERLESS TYRE COMPANY, Laramie, WY 1994-1995

Manager

Ordered and maintained inventory. Managed and trained two employees.

Negotiated sales and prices of tires, wheels, shocks, and batteries.

Resolved customer claims in prompt, professional manner.

. Established strong rapport with car dealership, and provided

competitive pricing, driving sales and enhancing customer

relationships.

BURKE MARKETING CORPORATION, Nevada, IA 1992-1994

Inventory Control Specialist

Analyzed prices and costs. Maintained file of over 800 inventory items

and BOMs. Wrote production efficiency compliance reports. Researched and

resolved end-of month inventory reconciliation discrepancies.

Knowledgeable of Dr. Deming's Total Quality Management techniques.

ADDITIONAL EXPERIENCE

JAXS OUTDOOR GEAR, Ames, IA 2008-2010

Receiving Department Worker

Received and accurately processed incoming merchandise. Managed defective

merchandise returns and communicated with vendors. Monitored employee

purchases.

LEADERSHIP POSITIONS

IOWA JUNIOR CHAMBER, Newton, IA

Membership Vice-President, 2005

Oversaw chapter marketing activities. Initiated three new chapters and

recruited 100 members. Recognized by U.S. Junior Chamber as one of three

Top Vice-Presidents country-wide.

Secretary / Treasurer, 2003

Monitored $200K budget, monthly billing initiatives, and P&L statements.

Awarded position as Top State Officer in Iowa and Top Non-Paid Staff

Member nationwide.

AMES JUNIOR CHAMBER, Ames, IA

Management Vice-President, 1998; 2001

Coached project chairs on planning, project management, and

documentation. Named Top Local Vice-President.

President, 2004

Led 130-member organization. Recognized as Top Local President by state

junior chamber.

EDUCATION AND TRAINING

Bachelor of Business Administration in Transportation Logistics, Iowa State

University, Ames, IA.

Bachelor of Science in Economics, Iowa State University, Ames, IA.

Lean Six Sigma Training, Villanova University, Villanova, PA.

Project Management Training, Menlo Worldwide, Redwood City, CA.

COMPUTER SKILLS

Microsoft Office products, including Word, Excel, Access, Outlook, and

PowerPoint; Windows XP/Vista/7, Warehouse Management System (WMS), and

Transportation Management System (TMS).

Contact this candidate