Customer Service Data Entry

Daisey B. Battle

**** ****** ****

Rocky Mount, NC 27801

Home: 252-***-****

Cell: 252-***-****

Objective:

I am seeking a position as Administrative and Clerical with your company. I am

looking for a progressive position with a chance for advancement. I have 23 years experience in

the Customer Service field. I have great hand to eye coordination, am not afraid of hard work,

and I work well with others. Tell me what you want accomplished, show me how you want it

done, and I will give you 100 % to the best of my ability.

Experience;

• Handle departmental functions, as well as data entry/retrieval on computerized systems

• Possess the visual acuity to prepare and analyze data and figures, operate a computer

terminal, and do extensive reading.

• Skill in data entry in an automated environment and in the use of a computer, 10 key

calculators. Fax and copy machines and other equipment as needed in the job

performance

• Ability to maintain a positive and customer friendly attitude when dealing with adverse

situations; I am a team player and able to exhibit strong initiative to accomplish daily

tasks

• Ability to accurately prepare and maintain records, files and reports in proper order for

processing and easy retrieval.

• Working knowledge of modern office procedures and related office information

technology equipment, software, and peripherals

• Ability to communicate effectively in oral and written forms and to deal with the public

in a tactful and courteous manner.

• Ability to communicate effectively working relationships with supervisors, coworkers,

and the general public

• Some independent judgment and initiative is exercised within limits of prescribed

policies. Tact, courtesy and diplomacy are required in dealing with sensitive

issues and /or difficult customers

• Able to perform sedentary work exerting up to 15 pounds of force occasionally

And /or a negligible amount of force frequently or constantly to move objects

• Working knowledge of State laws and local policies in regards to HIPPA policies

• Provides customer service by telephone and in person; answer inquiries, procedures

and requirements or refers to others as necessary

• Performs a variety of clerical duties to support office functions including opening,

sorting and distributing mail

• Accuracy is required in making calculations

• Entering data into the computer.

• Ability to read, analyze, and interprets rules and regulations and procedures

• Ability to communicate with clients/applicants, the public at large, and public

officials to obtain data, and to explain and interpret rules, regulations, and

procedures

• Willingness to work with and train employees, if desired

• Performs related duties as required

• Daily audits physically and in the inventory data base. Issue daily reports of all

discrepancies.

References Upon Request

Contact this candidate