Customer Service Management
Resume:
David R. Holt
Home: 254-***-**** Cell: 254-***-****
*********@*****.***
v OBJECTIVE
To obtain a challenging position with a company that rewards hard
work with the opportunity for professional development.
v QUALIFICATIONS
. Business and employee management/supervision (Business Owner)
. Basic bookkeeping and office skills - MS Office
. Customer service (direct and indirect)
. Diagnostic and repair
. Electrical and mechanical in various fields
v WORK -HISTORY
2008-Present Coca-Cola Maintenance -
. Maintaining assigned lines doing regular schedule PM's
. Emergency repairs while lines are in production(electrical and
mechanical)
. Identify and schedule future repairs for failing parts
. Same duties as with Meyer/Herod 2000-2002 below
2004-2008 Independent Service Contractor -
Holt Contractor Ser.
. Manufactured warranty repairs, remolding, millwright, and
construction.
. Customer Service
. Business management, bookkeeping, and scheduling
2002-2004 Ikon Office Solutions - Field Service Technician:
Analog & Digital Copiers, printers and facsimile machines
. Electromechanical and network diagnostics
. Board level failure analysis
. Account management, service, & scheduling
. Inventory management
2000-2002 Meyor / Herod Contractors - Millwright
. Electrical & Mechanical Repair
. Welding & Fabrication
. Construction
. Electromechanical installation & repair
. Pneumatic installation & repair
. Plumbing installation & repair
. Heavy equipment operation
1997-2000 Independent Service Contractor -
Holt Contractor Ser.
. Manufactured warranty repairs per manufacturer's DAPIA
specifications
. Customer Service
. Business management, bookkeeping, and scheduling
1990-1997 Fleetwood Homes
. Field Service Technician 1996 - 1997
. Quality Control Engineer 1994 - 1995
. Supervisor Final Inspection & Repair 1992 - 1994
. Sidewall Production Associate 1990 - 1992
1988-1990 Renschler Brothers Auto - Service Technician
. Cellular phone, radio, alarm, & speed control installation & repair
. Air condition & heater installation & repair
v EDUCATION, ACCREDITATIONS and LICENSES
. Texas State Technical College - Associates of Applied Science:
Telecommunications 3.96 GPA
. General Radio Operators License (GROL) with Radar Endorsement
. Texas State Technical Institute - HVAC Continuing Education
Telecommunications Technology Curriculum
Associate of Applied Science Degree
Total Credits: 72
Major Requirements Credi
ts
CETT 137 Digital Principles and 3
5 Devices
CSIR 230 Communication Electronics 3
1 Components
CSIR 134 Transceiver Troubleshooting 3
1 I
CSIR 134 General Communications 3
4 Circuits
CSIR 135 Industry Certifications 3
5
CSIR 135 Digital Data Communication 3
9
CSIR 234 Transceiver Troubleshooting 3
3 II
CSIR 235 Communication Antenna 3
9 Systems
EECT 130 Intro. To Videoconferencing 3
2
EECT 130 Technical Customer Service 3
0
EECT 130 Intro. To Telecommunications 3
3
EECT 134 Telecommunications 3
0 Transmission Media
EECT 134 Telecommunications Outside 3
2 Plant
EECT 134 Telecommunications Broadband 3
4 Systems
EECT* 233 Telecommunications Switching 3
0
EECT 233 Wireless Telephony Systems 3
7
IEIR 130 Direct Current 3
2
IEIR 130 Alternating Current 3
4
TOTAL 54
General Education Requirements Credi
ts
ENGL 130 Composition I 3
1
MATH 133 College Mathematics 3
2
HUMA 130 Humanities 3
1
PSYC 230 General Psychology 3
1
GEN. ED. General Education Elective 3
TOTAL 15
Interdisciplinary Requirements Credi
ts
CPMT 130 Intro. To Computer 3
3 Technology
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