Customer Service Sales

Roxanne M. Peterson

Mobile: 847-***-****

***** *. *** ******

********@*********.***

Lake Villa IL, 60046

QUALIFICATIONS SUMMARY

Senior Finance Professional with a broad range of general/cost accounting,

financial analysis, budgeting/ variance analysis, cash management and

financial systems skills and in-depth experience applying them in complex,

multi-national organizations. Problem solver who works closely with line

management to identify and correct inefficiencies and inaccuracies in

processes and reporting systems resulting in the accelerated availability

and improved accuracy of management information. Additional experience

facilitating cross-functional process improvement initiatives that

substantially reduced inventory storage and carrying costs. Technical

skills include: Oracle Applications, Business Objects, Hyperion Enterprise,

SAP, PeopleSoft Applications, Fortex (Accounts Receivable), GQL (General

Query Language) N Vision Reporting, Millennium General Ledger as well as

Microsoft Excel, Word and PowerPoint. BS - Accounting, Magna Cum Laude.

PROFESSIONAL EXPERIENCE

eLOYALTY INC., Lake Forest, IL

2007 - 2009

eLoyalty Corporation is a leading management consulting, systems

integration, and managed services company focused on optimizing customer

interactions. With a global base of over 2000 clients, eLoyalty generated

revenues in excess of $400 million in 2008.

Senior Financial Analyst

Performed a variety of accounting and financial analysis functions

including analyzing and reporting on all corporate facility activity,

preparing all business unit expense allocations, overseeing the monthly

closing and assembling all support documentation for external accountants

in connection with state and federal audits. Also, acted as a resource for

business unit accountants. Responsible for the analysis and reconciliation

of various income statement and balance sheet accounts. Assisted with

quarterly and annual SEC reporting. Documented and updated accounting

procedures to comply with Sarbanes-Oxley requirements. Fixed Assets

Administrator responsible for overall accounting for fixed assets,

ensuring the accuracy and integrity for all fixed asset and related

accounts. Forecast capital expenditures. Performed ad-hoc reporting and

other miscellaneous projects.

Received eLoyalty "In Appreciation" award for responding to Senior

Managements requests for year-end reporting for external auditors.

. Enabled rapid generation of management reports by taking initiative to

work with IT to create new reports to track leased assets.

THE TITUS GROUP, Chicago, IL

2005 - 2007

The Titus Group is a professional services firm providing solutions for

clients in the area of: Internal Audit, Finance & Technology, Tax, and IT

Audit. The company employs 1,000 people and generated approximately $1.8

million in revenue.

Consultant

Planed, conducted, and participated in the analysis of consolidation

assignments, coordinating the collection of internal accounting and

financial data from domestic and foreign subsidiaries. Assisted in

preparation of monthly and quarterly external reporting including SEC

filings. Prepared consolidating journal entries and validated results.

Assisted in implementation of new consolidation system - HFM. Prepared

restructuring budget and forecasting.

Resolved numerous discrepancies in the Company's central entity regarding

the consolidation process.

. Worked closely with HFM team to streamline the restructuring reporting

process.

ROXANNE M. PETERSON 847-***-****

Page Two

THE MOSAIC CO. (Formerly IMC Global), Lake Forest, IL

2002 - 2005

Prior to its merger with Cargill, IMC Global was one of the largest

manufacturers and marketers of crop nutrients and animal feed ingredients

in the world. The Company employed more than 5,000 people and generated

more than $2.1 billion in revenue on an annual basis.

Senior Corporate Accounting Analyst

Performed a variety of accounting and financial analysis functions

including analyzing and reporting on all corporate debt activity,

reconciling inter-company accounts, preparing all business unit expense

allocations, overseeing the monthly closing and assembling all support

documentation for external accountants in connection with state and federal

audits. Also, acted as a resource for business unit accountants in the

identification and resolution of problems and issues and respond to ad hoc

requests for financial information and analysis, including information

required in conjunction with the financial analysis of acquisitions,

divestitures, restructurings and mergers.

. Enabled a reduction in the month end closing cycle from 6 days to 4 days

by developing new procedures that substantially reduced inter-company

account discrepancies and by creating Oracle-based reports that increased

the efficiency of the end-to-end process.

. Working closely with the Treasury Department participated in the

selection and implementation of a treasury system that standardized cash

accounting, substantially reducing inter-company differences at month

end.

. Resolved numerous long-standing discrepancies in the Company's Due From

Bank and Inter-company accounts.

MOORE/WALLACE INC., Lisle, IL

1999 - 2002

Prior to its acquisition by RR Donnelley Moore Wallace was the third

largest provider of printing and print related services in the U.S. The

Company employed more than 18,500 people and generated more than $3.6

billion in annual revenue by serving as a single source provider to Fortune

1000 companies.

Financial Analyst Specialist, Sales Finance 2001 - 2002

Performed a variety of financial reporting and analytical functions for six

sales areas, 60 regions and seven business units. Prepared and distributed

profit and loss statements, variance analyses, year-to-date maintenance

reports, incoming business/shipment reports, price variance analyses,

recovery report and costs allocations. Performed the monthly analysis of

travel expenses and marketing programs with an overall goal of ensuring

compliance with budget allocations. Maintained the FTE report for the

entire North American sales force.

. Worked closely with Senior Marketing Department Management to identify

the source of, and resolve major negative budget variances.

. Collaborated with the Cost Accounting and IT Departments to create an

Access program that integrated data from various sources to meet the new

CEO's request for monthly margin contribution, as opposed to gross profit

reporting and analysis.

. Developed the process that resulted in the successful implementation of

the Asset Center system in the BCS Division of Moore/Wallace.

Senior Financial Analyst, Sales Finance 1999 - 2000

Prepared the budget for various lines of business/product

groups/organizational units including Tech Pubs, Commercial Print, Labels,

SCS, Marketing and Healthcare. Performed reporting for the Strategic

Customer Service Group including analysis of revenue and expenses and

calculated gross profit by customer. Allocated gross profit and profit/loss

back to individual regions.

. Assured that sales and financial results of the new Atlanta based

Outsourcing business were being correctly reported to management by

working with the local Controller to implement GAAP and by conducting

monthly reviews prior to booking of the results.

ROXANNE M. PETERSON 847-***-****

Page Three

MOORE/WALLACE INC. continued:

. Responded to a Senior Management request for Health Care industry trend

data by extracting data from the SAP based GL and Business Objects data

bases and a Access data base and assembling and reporting the required

data over an eight-month period.

. Received the Strategic Customer Service Group's "You Make A Difference"

award for responding to the need for financial reports allowing the unit

to manage expenses and meet budget guidelines.

ANIXTER INTERNATIONAL, Skokie, IL

1998 - 1999

Anixter is the global leader in the distribution of wire, cable,

communications/physical security products, fasteners and Class "C"

components. The Company operates in 45 countries and maintains a

distribution network of more than 160 facilities. In 1999 it generated

revenues in excess of $4.2 billion

Assistant Controller, Distribution Accounting

Assembled plan and forecast data for Senior Management and

researched, isolated and corrected problems and discrepancies in the

financial reporting system. Created and analyzed a variety of standard and

ad hoc reports including depreciation and capital expenditure reports and

calculated facility charges and outside service allocations for all

locations. Also, audited the physical inventory process.

. Assisted in the training of warehouse controllers in the use of

PeopleSoft in preparation for the conversion of the Company to its

financial management system.

. Streamlined the monthly closing process resulting in accelerated

availability of financial information and enabling a 50% reduction in FTE

requirements.

. Enabled the rapid generation of management reports by taking the

initiative to become an expert in the use of the ESSBASE reporting

package.

PRIOR EXPERIENCE

TERADYNE, INCORPORATED

Cost Financial Analyst

. Reduced obsolescent inventory by 25% by benchmarking major competitors

and developing metrics to monitor obsolescent inventory utilizing the

inventory turnover ratio.

. Facilitated a Quality Improvement Team that was successful in reducing

European inventory by 30%, and in reducing the associated storage and

carrying costs, utilizing the 7-step structured problem solving process.

EDUCATION

BS - Accounting, Magna Cum Laude and with Honors

Northeastern Illinois University, Chicago, IL

Coursework Leading to MBA, Capella University, WI

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