Customer Service Sales

Mallorie De Riggi

**** *. ******* **** **** Apt. 717

Chicago, IL 60614

412-***-****

********@*****.***

Profile:

I have a diverse business and technical background with significant

experience in marketing, project management, technical writing and business

analysis. I am proficient in both Spanish and Italian with international

business experience working with companies all over the world. I have

strong communication and technical skills that complement my views on

business.

Education:

Duquesne University-Pittsburgh, PA

Master of Business Administration, graduated May 2009, GPA: 3.338

Concentration: Management and International Business

Bachelor of Science in Business Administration, graduated May 2007

Concentration: International Business

Employment History:

Marketing and Business Analyst

Productive Edge LLC

Aug. 2009-Current

Chicago, IL

. Led the company's marketing team, conducted weekly meetings, and

worked with co-founders on strategy sessions

. Initiated re-design efforts of productiveedge.com and built it back up

from scratch

. Managed the creation of content on productiveedge.com along with other

marketing materials and digital marketing campaigns

. Acted as the primary business analyst for several elements of a 3

month project for one of the company's largest clients where I created

wireframes, documented technical requirements and conducted frequent

tests

. Hired technical writers, established project deadlines, ran editing

sessions and managed invoices as per budget constraints

Trade Desk Specialist

IntellaCore Inc.

Jan. 2009-Aug. 2009

Verona, PA

. Established international sales and distribution channels between

company clients and partners

. Developed project management skills

. Worked with upper level management on sharpening the focus and

delivery of the company's core messages

. Coordinated requests for quotation with the company's supplier

partners abroad

. Helped create marketing materials and sales presentations for

prospective clients

Marketing Intern

Select International

Sept. 2008-Nov. 2008

Pittsburgh, PA

. Created industry analysis reports

. Developed marketing campaigns for a large potential client

. Generated and followed through on potential sales leads

Financial Consultant Intern

First Investors Corporation

May 2006-Aug. 2006

Canonsburg, PA

. Assisted financial consultants in the sale of stocks, mutual funds and

insurance

. Conducted several daily financial reports

Financial Services Consultant-Spanish Division

PNC Bank

May 2005-Aug. 2005

Pittsburgh, PA

. Translated Spanish for customers and employees

. Sold financial products and services to customers such as loans,

certificates of deposit and opened checking accounts

. Demonstrated customer service skills by assisting Spanish speaking

customers with their banking needs

Technical Skills:

. Knowledge of all Microsoft Office applications, Microsoft SharePoint,

SQL Server, Access and Visio

. Indepth experience with project management and tracking tools like

Jtrac and Redmine

. Experience working with and using Drupal and Pegboard content

management systems

. Proficiency with Salesforce.com and Microsoft Dynamics CRM

. Significant experience with social media sites, Google analytics and

Google ad words

. Practical knowledge and experience with HTML

. Knowledge of Lotus Notes and other e-mail applications

Contact this candidate