Project Management

Brad Irwin, MBA, PMP, ITIL-F v*

**** ****** ***** . *******, ** 77096

713-***-**** . ****@************.***

TECHNICAL AND BUSINESS SYSTEMS ANALYST PROFESSIONAL

Diverse management background with experience in leadership, problem

solving, planning, business analysis, project management, and operations

management. Strong communicator with an excellent record of collaborating

with diverse business groups and multiple disciplines to bridge

communication gaps, create continuity and meet and exceed all business and

financial objectives. Areas of expertise:

Business Systems Analysis and Design . Strategic Analysis and Planning

Project Management & Tracking . Development (Web, Desktop, Server)

IT Production Support . Management of cross divisional teams .

Procurement Management

PROFESSIONAL EXPERIENCE

CONTINENTAL AIRLINES, Houston, Texas . 2008-Present

Fourth-largest airline in the United States based on revenue passenger

miles; operating flights to destinations throughout the U.S., Canada, Latin

America, Europe, and the Asia-Pacific regions.

Senior Information Technology Specialist

Production Support Specialist attached to System Operations Business unit,

often working on multiple projects simultaneously dealing with getting

goals accomplished through the work of others. The primary responsibility

is to ensure the stability of business critical client and server-based

application processes and associated infrastructure. Secondary is focusing

on projects and resources with strategic objectives of Department, Business

Unit, and Company.

Key Contributions:

. Applied IT Frameworks (COBIT, ITIL, CMM, and PMBOK) to oversight of

outsourcing providers consisting of 16 FTE's, managing resources based

on operational priorities.

. Diagnosed the root cause of incidents and determined the appropriate

resolution and interim workaround to minimized impact to Service

operations by working with the service Desk, System Administrators,

Database Administrators, and Developers.

. Communicated with both development lead and project sponsors for

project progress and ensured outcomes met stakeholder expectations.

. Colaborated with the project sponsor to define and document project

scope, goals, deliverables, project timelines, milestones, and success

criteria.

. Developed a comprehensive understanding of business & functional

requirements, existing processes, production systems, and enterprise-

wide data flows to document use cases, data models, data flow

diagrams, and other Unified Markup Language (UML) components,

converting business requirements into technical requirements.

. Managed Airline Operational Control applications through the

application life cycle (SDLC) using System Analysis and Design to

interpret, document, conduct user acceptance testing, and implement

user requirements.

. Managed an Electronic Data Interchange to multiple internal and

external entities using Middleware; permitting participation in

Collaborative Decision Making (CDM) with the Federal Aviation

Administration saving $13M annually.

CONTINENTAL AIRLINES, Houston, Texas . 2003-2008

Fourth-largest airline in the United States based on revenue passenger

miles; operating flights to destinations throughout the U.S., Canada, Latin

America, Europe, and the Asia-Pacific regions.

Chief Dispatcher

First point of contact for support of the dispatch staff. Managed a team of

20 Flight Dispatchers. Assisted dispatchers in issue resolution, led

dispatch team in various high emergent scenarios to closure, maximized and

collaborated with other departments and senior leaders to streamline

process and procedure while maintaining the schedules and routines.

Key Contributions:

. Conducted operational audits, performance reviews, safety

investigations, and efficiency monitoring to ensure compliance with

regulatory and company policy.

. Monitored and Controlled dispatch procedures and policies, used

operations management principles to address both processes and

individuals needing attention of management.

. Prepared briefings by aggregating and analyzing data, and presenting

it in a concise, professional format for internal System Operations

Coordination Center and external departments on relevant issues

affecting the operation and represented the department at division

meetings

. Implemented shift change for course of action such as fuel reserves,

general routing guidance, reduced operations etc. Coordinated

irregular operations to support company initiatives.

. Recommended Fuel Over Destination program which reduced fuel

consumption on 300 flights daily, saving $21M annually.

. Drafted project hardware and software requirements for System Status

Screens to automatically display key performance indicators (KPI)

regarding system flight operations.

CONTINENTAL AIRLINES, Houston, Texas . 1999-2003

Fourth-largest airline in the United States based on revenue passenger

miles; operating flights to destinations throughout the U.S., Canada, Latin

America, Europe, and the Asia-Pacific regions.

Air Traffic Systems Specialist

Liasoned between Continental, FAA Command Center, and FAA field facilities

including Centers, Approach Control, Towers, and Ramp Control. Chief

collaborator with the Command Center, Air Carriers and Air Transport

Association, while advocating on Continental's behalf.

Key Contributions:

. Monitored the status of the National Airspace System (NAS) and flow of

all air traffic affecting Continental and Continental Express, and

reported to Operations Director.

. Created Slot substitution programs during ground delay to reduce delay

to company by coordinating and prioritizing arrival slots based on

company business plan, saving $13M annually.

CONTINENTAL AIRLINES, Houston, Texas . 1997-2003

Fourth-largest airline in the United States based on revenue passenger

miles; operating flights to destinations throughout the U.S., Canada, Latin

America, Europe, and the Asia-Pacific regions.

Aircraft Dispatcher

Planned, monitored and maintained flight progress. Shared 50% Operational

Control and responsibility for flight safety with flight Captain. Delegated

authority to delay, divert or cancel flights.

Key Contributions:

. Developed a flight planning training manual for in-house training and

reference.

. Authored and produced script for a Pilot Training Video on Airline

Dispatch.

. Deployed faxing Government weather charts to all destinations saving

$.8M annually.

. Prepared flight plans, released flights under Part 121 and maintained

flight monitoring of all aircraft.

. Maximized carrying revenue passengers and cargo in lieu of fuel loads

and on-time performance saving $1.9M annually.

Related Experience

University of Houston, Houston, Texas . 2009

Audit University Business Continuity Plan (graduate student project)

. Key Stakeholder: Malcolm Davis Assistant Vice President for Public

Safety and Security / Chief of Police

. Project Sponsor: Dennis Adams, PhD Decision and Information Sciences

Bauer College of Business

. Elaborated on deficiencies in the Business Impact Analysis. Made

recommendations how to identify and assess the impact of critical

interruptions to resources / assets by division.

Airline Dispatchers Federation, Washington, DC

Director of Information Technologies (volunteer) . 2003-2006

Sponsored web development / e-commerce project to automate work flows of

all Directors and Vice Presidents, resulting in 85% reduction in time spent

on administrative duties and faster access to constituency data.

. Managed procurement of developers, system administration consultants,

graphics designers, hardware and infrastructure by means of

traditional acquisition processes (RFP, selection, contract

administration, etc).

. Designed logical data model and implemented relational database (SQL,

Stored procedures, reports, jobs)

. Gathered business & functional requirements for software application

design and development.

. Ensured confidentiality and reliability of organizational data,

proprietary information, and intellectual property.

Executive Vice President (volunteer) . 2001-2002

. Established organizational structure, policies, and short and long

range objectives.

. Reported directly to President and presided over Vice Presidents and

Directors.

. Advised in industry meetings with FAA, MITRE, NASA Ames, ATA, RTCA,

MIT Lincoln Laboratories and Boeing WTT.

. Participated in NASA/OSU Study "AOC Perspectives on the Design of

Tools and Procedures for the Future Aviation System".

Education and Credentials

Masters in Business Administration, MIS Focus University of Houston . 2009

Deans Excellence Award (GPA 3.83)

Bachelor of Science in Aeronautics Dowling College, Oakdale NY 1993

. Project Management Professional (PMP), Project Management Institute

. Information Technology Infrastructure Library Foundation version

3(ITIL-F v3), United Kingdom's Office of Government Commerce

. FAA Aircraft Dispatcher and FAA Private Pilot

Technical Skills

. Database: Database Design & Normalization, SQL, Sql *Plus, Oracle 10G

Infrastructure

. Development: Visual Basic, HTML, PHP, XML, batch scripting, shell

scripting, middleware

. System Admin: HP/UX, Unix, Linux, Server, Apache, IIS, Sendmail,

Postfix

. MS Office 2007: Project, Access, Visio, Excel, Word, PowerPoint,

Outlook, SharePoint

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