Customer Service Quality Control

Location:

Posted:

August 07, 2010

James Pierre-Louis

*** ** *** ****** ****** Beach, (561) jamesPierre_louis@y

Objective To Be a hard worker .

Relevant Head Quality Control/Supervisor

Experience Supervised over 60 employees at a time delegating projects and

monitoring daily tasks.

Evaluated employee performance formally and informally providing

positive feed back and suggestions for skill development

Solve problem, meet customers need, scheduled and train staff.

Survey Representative

As a telemarketing Representative for Arkteleservices made over

1000 calls per week.

Listening for key concerns of the customers.

Great communication skills, motivated, meet or exceed goals.

Establish friendly yet professional atmosphere that promote

attentive customer service.

Able to diffuse difficult customer situation with tact and ease.

Secretary

Demonstrate outstanding problem solving and active listening

skills.

Routinely operated office equipment including computers, faxes,

and copy machines.

Strong organization techniques and exceptional multi-tasking

capacity.

Scheduling and rescheduling appointments.

WORK HISTORY 2006-Present Arkteleservices Boca Raton, FL

2002-2006 Mitch Tax Services Delray Beach, FL

Education Florida Career College, West Palm Beach, FL June 2007

Massage Therapy