Project Manager Quality Assurance
Resume:
CARRIE LEWIS, PMP
Mill Creek, WA *****
*************@*****.***
QUALIFICATIONS_SUMMARY
Project Manager
. Customer-focused Certified Project Management Professional with over
15 years business experience.
. Ability to balance multiple priorities and multiple projects meeting
deadlines on time, within budget, scope, risk and quality.
. Excellent organization, planning and coordination skills.
. Knowledge of project management methodologies and can establish
collaborative relationships with business partners. Manage documents
for version control.
. Schedule meetings and provide weekly status reporting on projects,
manage issues list, create meeting agendas, action items and
remediation activities.
. Administrator of SharePoint sites.
. Excellent communication skills, both verbal and written.
. Business process improvement skills.
. Excellent critical thinking skills.
Current Status: Edmonds Community College student - ATA in Business
Management to be completed December, 2010. Dean's Honor Roll List
PROFESSIONAL EXPERIENCE
JP MORGAN CHASE (formerly WaMu), Seattle, Washington
1998 - 2009
Compliance Officer - Quality Assurance (2007 - 2009)
. Created structure for virtual Quality Assurance team providing cross-
training, collaboration and developmental processes for critical
projects.
. Drove quality control measures ensuring adherence to project
methodology and business objectives.
. Created internal controls to corporate standards ensuring Regulatory
compliance.
. Ensured team followed defined process to achieve results on time,
within scope, risk, quality and budget.
. Facilitated and collaborated with cross functional project teams and
business lines for process improvement efforts.
. Set expectations of roles and responsibilities within the project team
. Administrator of SharePoint sites for multiple business lines.
. Developed core communication vehicles capturing issues for resolution
utilizing remediation logs.
. On-boarding of consultants for special projects ensuring seamless
transition on key projects
. Coordinated training for staff
Project Manager - Associate - Enterprise Risk (2005 - 2007)
. Supported projects and programs within time, cost, quality, and
customer requirements.
. Served as critical team member of special task force of Cease and
Desist order from Regulators.
. Tracked project performance through project deliverables and
milestones.
. Integrated Card Services Department with WaMu on time and on budget of
$300,000. Project utilized virtual resources communicating with
business sponsor and multiple stakeholders. Defined and coordinated
tasks to ensure business processes.
. Leveraged internal change control process in PMLC phases throughout
projects.
. Designed and implemented reporting and communication plan for senior
leadership team to ensure transparency with issues and metrics.
. Maintained ERM Project Roadmap database for major project status
reports to executive management reporting using Excel charts and MS
Project status to plan.
. Reduced operational expenses during implementation of Enterprise Cost
Transparency program saving over $1m.
Business Analyst - Internal Audit (2004 - 2005)
. Developed internal "audit readiness" training program for Washington
Mutual utilizing Benchmark tools.
. Served as primary interface with employees, vendors, and stakeholders
on training deliverables.
Project Analyst - Corporate Consulting Services (2001 - 2004)
. Coordinated logistics for Operational Excellence training schedules
and certifications nationwide. Tracked and monitored performance
metrics and costs within each business line.
. Provided consultative advice and gap analysis throughout project.
Communicated risks and issues as well as presenting solutions to
management.
. Developed workflow management charts documenting business on-line
employee data collection system.
. Served as customer support operations for the company for issue
resolution post production.
BOEING AIRCRAFT COMPANY, (Everett, WA) 1996 -
1998
. 747 Line - OA - Supported General compiling employee data and report
management, back up support for Superintendent OA
. Facilities - Project Team Member - Created and implemented POD (Plan
of the Day), reported completed projects
Software Programs and Additional Training
. Word, Excel, PowerPoint, Visio, SharePoint, MS Project
. Making Projects Work
. Communications Styles
. Facilitator
. Creating High Performance Teams
. Operational Excellence (Six Sigma)
. Creating Rapid Project Plans
. Proficiency with Word, Excel, PowerPoint, Visio, MS Project
Education
. Edmonds Community College
. ATA - Business Management (graduation 2010)
2009 - 2010
Dean's Honor Roll List
. PMP Certification - Project Management Institute
2005
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