Customer Service Manager
Resume:
Nicolas Le Gallo
Bolingbrook, IL 60440
*********@**.***
Profile
Ten years of progressive experience in all facets of retail sales and
management in suburban and city environments. Improved sales and profit
each year and was consistently highly rated.
Experience
Community Leader, Walgreens; Chicago, IL - 2009 - Current
. Promoted to Community Leader for six city stores.
. Responsible for mentoring five store managers and their staff through
visits and meetings.
. Implemented District wide programs to develop sales and promote key
items and merchandising ideas.
. Developed relationships with several non-for-profit organizations in
order to build strong community ties through events involving employee
volunteerism.
. Participated in the development of training and mentoring programs for
multiple districts. Presented the new program to the Chicago Group
District of 40 stores.
. Managed Disability programs for 15 stores including the interviewing
and hiring of people with disabilities.
Store Manager, Walgreens; Chicago, IL - 2001 - 2009
. Received a promotion to store manager and was assigned to manage the
Downers Grove store.
. Assigned in 2005 to a 24-hour flagship store in downtown Chicago with
sales in excess of $1.5M per months and profits in excess of $1.6M per
year.
. Manage 50 - 60 hourly and salaried employees.
. Ensure the store's overall appeal and shopability through a highly
knowledgeable staff, superior customer service, and well-stocked in-
aisle merchandising.
. Direct daily warehousing operations, vendor relationships, ordering,
and inventory control.
. Piloted hiring people and establishing internships for people with
disabilities by working closely with agencies such as Goodwill
Industries.
Assistant Manager, Walgreens; Villa Park, IL - 1999 - 2001
. Co-managed store operations.
. Supervised 25 - 30 employees in areas of assignment delegation,
training, and supervision that included hourly assistants, cashiers,
cosmeticians, photo specialists, and pharmacy personnel.
. Managed inventory control, vendor relations, and warehouse deliveries.
. Other responsibilities involved maintaining an accurate inventory, a
well-stocked store, and merchandising throughout the store.
Specialist, British Army; Scotland, Great Britain - 1996 - 1999
. Served for three years in a Scottish Infantry Regiment.
. Duties involved providing base security, training for various
operational deployments, and serving as a French interpreter.
. Served two tours in Northern Ireland providing security in Armagh
County.
Drill Sergeant, French Army; Versailles, France - 1994 - 1996
. Served for two years in the French Army as a Drill Sergeant.
. Trained, motivated, formed, and disciplined platoons of thirty plus
conscripts at a time in order to create a uniform and fully operational
unit.
. Served for six months in Bosnia as part of the U.N. peacekeeping
effort.
Education
Andrew Jackson University - BS in Business, 2008.
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