Project Manager Sales

CARLOS M. JARRIN, MBA & CPM

**** **** ********** **. - **********, IL 60194

Home: 847-***-**** - Mobile: 847-***-**** - email:

abl3t5@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced, multi-tasking, hands-on Multilingual Program/ Project/

Product/ Portfolio/ Account/ Quality Manager with expertise as a leader and

change agent in designing, developing and implementing large-scale computer

systems and projects, both strategically and tactically. Excellent

communication, report writing and presentation skills. Proven competency in

analyzing business opportunities, business processes, issues and risks;

leading technical professionals; quality assurance and testing processes;

and building partnership with client and management stakeholders.

Recognized motivational ability to create a positive work environment.

LANGUAGES Multilingual: Fluent in Spanish, Italian and English (some

Portuguese ~80%).

METHODOLOGIES AND TECHNICAL SKILLS

ITIL, SEI-CMMI, Six Sigma, Lean, Fagan SW/HW Inspection, Microsoft

Office (Excel, Power Point, Word, Project), Visio, Unix, Citrix, DB2,

SQL, C, C++, Java, CICS, Macros, Pascal, Basic, Kornshell, Chameleon,

Avaya, Cisco, Oracle, Informix, DCT, SharePoint, ABT Project & Team

Workbench, Primavera Teamplay, CMBP (ClearCase/ClearQuest),

Framemaker, Test Quality Director, Tandem, Object Oriented Design,

Sales Force, PeopleSoft

EXPERIENCE

JARRIN WORLD ENTERPRISES (JWE), Schaumburg, IL 2008-

Present Founder

. Founding, managing, financing, and implementing foundational business

marketing plan.

ALLSTATE CORPORATION, Nortbrook, IL 2009-

2009

Senior Project Manager / Portfolio Manager, Client Interface Infrastructure

Services

. Designed, managed, financed, and implemented new & improved Allstate Call

Center. We, the IT team, re-engineered our Call Center customer service

applications to adress critical customer system delay response (s). The

former System takes over 20 mins from boot-up to user-ready. The new turn-

key application improves the overall system performance significantly.

Now, the system takes <3 mins. This resulted in over $1M of savings.

. Identified and corrected faulty assumptions in an inherited vendor-

developed system and managed the complete new system re-design.

. Coordinated an IT Architect group of >20 members.

. Scheduled resources, project plan, testing and developed a follow-

up process to ensure 100% accuracy.

. Financed & managed the entire Call Center (s) Release from

requirements to the customer deliveries to our different customer

sites.

. Managed the Release and monitored the feature schedules using

Microsoft Project. Responsible for the group's product quality.

. Led team of ~15 IT professionals analyzing application issues for

enterprise-wide voice lifecycle management program worth $5M. Implemented

an inspection system and enhance the quality of the Architecture

requirements by ~50%.

CTB/MCGRAW-HILL, Burr Ridge, IL 2006-2008

Program Manager / Account Manager, Global Programs

. Program Managing the On-Line-Testing Acuity program. Sales Contracts

worth $500K (on-line testing) for various states: Indiana, New

Jersey, Missouri, and Colorado.

. Managed a team of ~15 IT professional to design and install

comprehensive on-line systems for many State Departments.

. Managed all the contract budget, sales and overall customer

information via Sales Force. Administered critical weekly project

status reports to assist the sales-team and upper managers.

Implemented several Sales Force quality improvements making the

reports easier to read and comprehend.

. Managed the Release from inception to customer deliveries. Managed

the Release and monitored our feature schedules using Microsoft

Project. Led the group's effort in quality monitoring, controlling

and risk analyzing.

. Negotiated and implemented a comprehensive an on-line system in less

than a year. Improving accuracy of orders and requirements to

savings of $1M/year. Program Managed custom educational sales

contracts worth over $3 MIL: Oklahoma, North Dakota and Alabama

through Sales Force.

. Lead the day-to-day activities in the educational assessment-testing

arena. Main responsibilities include managing the programs, quality,

and costs. Directed the program(s) personnel on planning,

management, and delivery of the various programs on time, on budget

and with high quality. Tracked and managed all the Customers defects

via Test Director.

. Verified translation work from Spanish to English and vice-versa.

. Lead the hiring of Program Managers into the Division. Organized the

McGraw-Hill kiosk at the NSHMBA (National Society of Hispanic MBAs)

at Houston, Texas (2007).

. Indiana Customer Recognition Award (October 2007).

. Colorado Customer Recognition Award (June 2008).

MOTOROLA, INC., Arlington Heights, IL 1998-

2006

Release PM / Deployment PM, (Cellular Division BTS Design Center)

. Organized a World-wide Department (over 300 people) for cellular feature

introduction into Motorola's Customer deliverable. Managed a massive and

successful release that increased the level of Call Processing

funtionality by 3x of the original system capacity. Ensured all

functions remained fully operational with the new structure. Coordinated

>5K requirements with the standards organization and other system

components. Set work schedules and designed test conditions and

acceptance criteria in <9 months.

. Lead the BTS Change Control Board mtgs with BTS Design Center managers.

Executed the BECCB SRs (defect/fixes) activities for the BTS Department

from inception to Customer deliverables. Measured the Department's

Software Quality in Testing and Development. Reduced the defect backlog

by 30%.

. Managed and monitored the BTS feature schedules using TeamPlay. Lead the

department's effort in terms of quality monitoring, controlling and risk

analyzing. Published critical daily project planning reports to assist

development and testing managers. Implemented several BTS Design Center

quality improvement programs. Increased the BTS overall quality (over

50%) by preventing fixes "deemed not quality certified" from entering our

database. Coordinated organizational SEI/ISO9000 quality programs:

expertise in the area of training.

. Assisted the General Manager with customer critical communication

by translating text from Spanish to English and Portuguese to

English].

. Motorola's Award & Recognition (February 2002 & May 2006).

MOTOROLA, INC., Arlington Heights, IL 1998-

2002

Senior Project & Quality Manager, (Cellular Division -Base Transceiver

Station [BTS Design Center])

. Managed a group of five project managers for the development of BTS call

processing features. Controlled BTS feature introduction into relevant

Motorola's products/releases.

. Organized technical and managerial activities including analyzing overall

project risks. Directed overall employee scheduling work plans with BTS

Design Center managers. Controlled the BTS feature schedules (customer

deliverables) using Primavera. Lead the department's effort in terms of

monitoring, controlling and risk analyzing.

. Administered critical weekly project planning reports to assist

marketing, product, development and testing managers. Implemented several

BTS Design Center quality improvement programs. Coordinated

organizational SEI/ISO9000 quality programs.

. Total Customer Satisfaction Award {Prior Planning Prevents Poor

Performance} - (August 1999).

. PWB (ABT) Scheduling Program Improvement Award (March 2000).

MOTOROLA, INC., Arlington Heights, IL 1996-

1998

Software/Hardware Project Manager, (Cellular Division -Call Processing

Development)

. Lead project manager for the development of call processing features.

Coordinated technical and managerial activities which include analyzing

overall project risks.

. Scheduled overall employee work plans with call process center managers.

Created the Call Processing feature schedules using Project Work Bench

(ABT).

. Published critical weekly project planning reports. Implemented several

Call Processing Design Center quality improvement programs.

. Total Customer Satisfaction Award - SR study of over 1K SRs {defects}

(July 1998).

. Commitment Change Process (CAR) Program Improvement Award (September

1998).

MOTOROLA, INC., Arlington Heights, IL 1996-

1997

Testing Software/Hardware Engineer, (Cellular Division -Call Processing

Development)

. Managed and owned the overall development of the Japanese cellular

software project. Carried out the plan to combine software from multiple

vendors into the SuperCell cellular system.

. Technical Lead for key call processing features. Performed extensive

regression subsystem testing. Measured the quality of the software via

performance goals.

. Total Customer Satisfaction - ABC initiative Award (August 1997).

. Motorola's Award and Recognition Program (November 1997).

MOTOROLA, INC., Arlington Heights, IL 1995-

1996

Deployment Project Manager, (Cellular Division -Japan Deployment Group)

. Managed the deployment phase of the cellular system-wide project

plan. Project leader for twenty plus member change control board.

. Resolved open customer software issues with multiple development

organizations. Investigated and resolved key testing problems for

senior management .

. Coordinated organizational SEI quality programs. Launched Field

Trials activities among Nippon Motorola Lt. (Japan).

. Peer Recognition Award for Outstanding Testing Organization

(February 1995).

MOTOROLA, INC., Arlington Heights, IL 1992-

1994

Software/Hardware Engineer, (Cellular Division -Operations & Maintenance

Center)

. Co-Owned the system integration-testing portion for digital

cellular customer. Developed and executed initial testing

infrastructure plans. Authored plans to integrate software into the

introductory releases.

. Responsible for the overall Performance Management feature(s)

automation. Primary tester for all Call Processing features.

Designed, automated and executed test scripts for initial set of

features.

PRIOR RELEVANT EXPERIENCE

Software Engineer and Software Integration Testing Engineer. In addition,

helped in translation work for the Italian, and Spanish customers, AT&T

BELL LABS (Lucent), Naperville, IL 1988 - 1992

EDUCATION

LAKE FOREST GRADUATE SCHOOL OF MANAGEMENT, Lake Forest, IL

MASTER IN BUSINESS ADMINISTRATION (July 98)

Major (International Management) G.P.A. 3.30 (4.0)

THE GEORGE WASHINGTON UNIVERSITY, Washington, D.C.

ADVANCED MASTER'S CERTIFICATE IN PROJECT MANAGEMENT (2010)

One class left

THE GEORGE WASHINGTON UNIVERSITY, Washington, D.C.

MASTER'S CERTIFICATE IN PROJECT MANAGEMENT (October 2000)

CAMBRIDGE INTERNATIONAL PROGRAMME DIPLOMA, Paris-France & London-

England

"A Western European Perspective on Business" (July 98)

DEVRY UNIVERSITY, Chicago-Illinois

BACHELOR IN COMPUTER INFORMATION SYSTEMS (February 88) G.P.A.

3.20 (4.0)

REFERENCES Available upon request

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