Customer Service Manager

Lorna Li

* ******** *****

O'Fallon, MO *****

Tel: 314-***-****

E-mail: **.********@*****.***

OBJECTIVE

To become an integral member of an energetic and dynamic team, that will

utilize my many years of varied experience in a commercial trade setting

and that of exceptional guest service and hard work.

EXPERIENCE

Ameristar Casino Inc. 2007-2009

Marketing Representative

. Assisted and supported guest services and marketing promotions.

. Made new account for guests and updating information.

. Authorized to issue player rewards.

. Followed Missouri Gaming Rules and Regulations

Lee's Restaurant LLC 1983-2006

Restaurant Manager

. Recruited and trained new team members to provide high quality

customer service.

. Assisted team with goal setting and development plans, prepared work

schedule and payroll.

. Maintained sales productivity and product standards.

. Completed daily reconciliation of all house revenue and transactions.

. Monitored food and labor cost.

. Prepared P & L Statement for monthly and quarterly analysis.

. Ordered supplies and maintained stock & inventory control.

. Oversaw the maintenance of safe, clean and healthy environment.

. Followed all policies, procedures and legal requirements.

Hang Lee Trading Ltd. 1979-1982

Imports & Exports Secretary

. Arranged meetings with customers, and promoted all product samples

and services

. Communicated with Imports & Exports suppliers for placing orders

. Prepared & authorized on proposed contracts for customers

. Completed the Profit & Loss Statement monthly and quarterly

Commercial Union Assurance Company Ltd. 1976-1978

Claims Adjuster

. Processed claims reports for the Claims Department

. Prepared documents and communicated with claimants, adjusted

settlements

. Reported quarterly and annually for claims loss reserved fund data

for Head office

Tyco (Hong Kong) Ltd. 1974-1975

Product Quality Controller/Coordinator

. Supervised the production lines and reported to the manager

. Controlled quality and quantity of the daily technical production

. Prepared schedule and pay roll for over 50 employees

. Organized and kept track of the incentive bonus program for the

department

EDUCATION

. Hong Kong Polytechnic University Management & Administration

Graduation Certificate

. Hong Kong High School Math/Science high school Graduation

Certificate

Contact this candidate