Process Improvement
Resume:
Professional Certifications
IBM Certified Solution Designer for Websphere Process Server
IBM Certified Websphere Business Process Modeler
IBM Certified Designer for SOA Solutions
IBM Certified Solution Developer - Websphere Integration Developer V6.2,
IBM Certified Specialist for Rational Requirements Management w/Use Cases
IBM Certified Deployment Professional - Rational RequisitePro,
IBM Certified RUP Solution Designer
IBM Certified Solution Designer - Object Oriented Analysis and Design,
with UML 2
. IBM CERTIFIED Websphere process server Architect having more than 11
years of experience encompassing a wide range of skill set, roles and
industry verticals.
. Worked with business and technical stakeholders to ensure future state
process models meet business needs and supporting a technically feasible
solution and implementation that aligns strategy, processes, and IT
assets with business goals.
. Working knowledge of the tools, concepts methodologies, and techniques of
business process analysis and modeling, such as root cause analysis,
cost/benefit analysis, process mapping/simulation, data modeling, problem
identification and interpretation, process change management, and
performance measures
. Monitored business processes to capture, evaluate, and continually
improve business performance and determine Return on Investment (ROI) by
adding business measures, KPI to processes.
. An expert in Websphere Process Server orchestrating the assets of a
business to form highly optimized
effective processes, enabling both integration-centric and human-centric
scenarios including designing of processes that span people, systems,
applications, tasks, rules, and the interactions among them, centralized
business processes and sharing them across the enterprise to maximize
resources and increase ROI.
. An expert in all disciplines of Websphere Business Process Modeler
including analysis, simulation and strategic planning enables decisions
that better align with key business goals such as greater agility,
greater resource optimization, reduced risk and responsible for taking
the lead in identifying new revenue- producing process improvement
opportunities.
. Identified and managed the opportunities for business process improvement
and delivered results using process map, industry documents and reports,
and internal and external interview.
. Providing mentoring to project teams to guide and direct them regarding
the BPM environment, tools, procedures, and best practices to use.
. Responsible for roadmap management, requirement analysis, architectural
decisions, component modeling, governance and management of SOA based
Integration solutions.
. Responsible for roadmap management, requirement analysis, architectural
decisions, component modeling, governance and management of SOA based
Integration solutions.
. Supported project teams on the SOA governance framework, SOA solution
design to ensure that the designs of integration solutions meet
performance standards.
. Provided guidance to project teams on correct use of the ESB integration
backbone and on service specification, design and implementation.
. Reviewed and enhanced as needed the enterprise-wide application
integration assets and tools such as the ESB.
. Defined and Implement the SOA governance process and standards framework
- integration processes, tools such as the ESB and related policies and
guidelines.
. Ensuring the business process and technical solutions meet the intended
business needs and can be efficiently and effectively implemented by
underlying technology.
. Performed simulation on the existing processes and provided multiple
"what if" scenarios to plan business operations, anticipate bottlenecks,
and prepare for any contingency leading to improved process design, to
drive higher ROI, assess the impact on cost, resource utilization and
cycle times prior to deployment ensuring customer satisfaction.
. Excellent skills in conceptualizing Client's Business Process Management
by way of rich experience in team building leadership qualities and
project co-ordination.
. Providing guidance, mentorship and leadership in designing solutions with
IBM's BPM stack
. Modeling and further refining business processes in IBM Websphere
Business Modeler with enough granularity and discipline so that the
integration specialist can implement them in IBM Websphere Integration
Developer.
. Responsible for the development and rollout of Business Process
Management (BPM) technical infrastructure to support Business Process
Modeling and governance across the enterprise
. Monitored business processes to capture, evaluate, and continually
improve business performance and determine Return on Investment (ROI) by
adding business measures (metrics, KPIs, counters, stopwatches, and
triggers) to processes.
. Created, simulated and analyzed and documented business process models
and provided guidance to management and stakeholders on process
improvement opportunities.
. Participated as a senior-level business process modeler on an enterprise
level working with the business teams and major stakeholders in
documenting and modeling the business architecture
. Teamed with development teams and integration specialist helping to
decide on the use of dedicated service implementation technologies to
ensure that the process execution models meet business process
performance expectations
. Worked with the test team to prepare reasonable business scenarios,
business use cases for process test scenarios, including user acceptance
testing when development nears completion
. Continually explore new and emerging technologies and lead investigation
and adaptation of beneficial SOA technologies and tools.
. Defined the approach for the use of application integration toolsets in
accordance with standard patterns and processes.
. Advising and facilitating process modeling and improvement activities, in
coordination with the customer process working groups and implementation
teams was responsible for providing technical leadership and direction in
supporting the application of sound process improvement and
business/technical process reengineering concepts.
. Elicited requirements using interviews, document analysis, requirements
workshops, storyboards, surveys, site visits, business process
descriptions, use cases, scenarios, event lists, business analysis,
competitive product analysis, task and workflow analysis, and/or
viewpoints.
. Analyzing current business process models to complete "as is" maps
assessments and maps and facilitated recommendations for operational
change to be incorporated into the "to be" processes.
Technical Skills, Methodologies & Best Practices
. OOAD, UML, SDLC, Business Process Improvement and optimization,
. Business Process Modeling, Mapping, Analysis & Simulation, SOA, J2EE, SOA
Integration Patterns, BPEL
. Websphere Integration Developer, Websphere Business Process Modeler,
Websphere Process Server
Education
. Bachelor of Engineering, Industrial and Production, Motilal Nehru
Regional Engineering College, India, 1998
DOB
. 21st October 1976
Professional experience
Birlasoft
Since
04/10
Sr. Websphere BPM Architect
Responsibilities
. Conceptualizing Client's Business Process Management by way of rich
experience in team building leadership qualities and project co-
ordination.
. Providing guidance, mentorship and leadership in designing solutions with
IBM's BPM stack
. Responsible for the development and rollout of Business Process
Management (BPM) technical infrastructure to support Business Process
Modeling and governance across the enterprise
. Serving as the key resource for establishing and administering best
practices, standards and process governance for Business Process
Management methodology
. Guided the development team, review detailed designs, and generally nudge
the implementation towards the architectural vision
Lockheed Martin, MD
Dec/08 to Jan/10
Responsibilities
Working as a senior Process Architect with Social Security Administration
(SSA), US Gov.
. Participated as a senior-level business process modeler on an enterprise
level working with the business teams and major stakeholders in
documenting and modeling the business architecture
. Enabled rapid process changes, providing the business agility required to
compete in emerging markets by leveraging resources efficiently.
. Responsible for the development and rollout of Business Process
Management (BPM) technical infrastructure to support Business Process
Modeling and governance across the enterprise
. Analyzing current business process models to complete "as is" maps
assessments and maps, and facilitated recommendations for operational
change to be incorporated into the "to be" processes.
. Serving as the key resource for establishing and administering best
practices, standards and process governance for Business Process
Management methodology
. Guided the development team, review detailed designs, and generally nudge
the implementation towards the architectural vision
. Performed simulation on the existing processes and provided multiple
"what if" scenarios to plan business operations, anticipate bottlenecks,
and prepare for any contingency leading to improved process design, to
drive higher ROI, assess the impact on cost, resource utilization and
cycle times prior to deployment ensuring customer satisfaction.
. Monitored business processes to capture, evaluate, and continually
improve business performance and determine Return on Investment (ROI) by
adding business measures (metrics, KPIs, counters, stopwatches, and
triggers) to processes.
. Created, simulated and analyzed business process models and provided
guidance to management and stakeholders on process improvement
opportunities.
. Ensuring the business process and technical solutions meet the intended
business needs and can be efficiently and effectively implemented by
underlying technology\
. Worked with the test team to prepare reasonable business scenarios,
business use cases for process test scenarios, including user acceptance
testing when development nears completion
. Incorporated new business requirements into the business process
implementation as they emerge and acts as a focal point for cross-
communication and round-tripping with business analysts and LOB business
consumers
. Performing business analysis at the enterprise level working with the
business teams and major stakeholders documenting and modeling the
business architecture.
. Documented both the current state and future state business process and
the comparison to determine Return on Investment (ROI) analysis
. Presented business process models to business sponsors, LOB clients and
SMEs (business and IT), including the IT development team, so that IT
understands what is necessary to implement regarding process automation
. Teamed with development teams and integration specialist helping to
decide on the use of dedicated service implementation technologies to
ensure that the process execution models meet business process
performance expectations
. Facilitated as-is and to-be process discovery, model processes and
determine software requirements.
. Working with business and technical stakeholders to ensure future state
process models meet business needs and supporting a technically feasible
solution and implementation that aligns strategy, processes, and IT
assets with business goals
. Defining systems strategy, developing system requirements, designing and
prototyping, testing, training, defining support procedures and
implementation
. Elicited requirements using interviews, document analysis, requirements
workshops, storyboards, surveys, site visits, business process
descriptions, use cases, scenarios, event lists, business analysis,
competitive product analysis, task and workflow analysis, and/or
viewpoints.
. Wrote requirements specifications and lead requirements analysis and
verification, ensuring that requirement statements are complete,
consistent, concise, comprehensible, traceable, feasible, unambiguous,
and verifiable, and that they conform to standards.
. Gathered requirements, documented, communicated and delivered functional
specification documents, and assisted architecture analysis and Use Case
design using UML and Rational tools.
. Assisting senior management in identifying, hiring, and committing
resources as necessary.
Blue Shield of California, CA
03/2008 - 10/2008
Business Process Architect/Modeler
Responsibility
. Monitored business processes to capture, evaluate, and continually
improve business performance and determine return on investment (ROI) by
adding business measures (metrics, KPIs, counters, stopwatches, and
triggers) to processes.
. Performed simulation on the existing processes and provided multiple
"what if" scenarios to plan business operations, anticipate bottlenecks,
and prepare for any contingency leading to improved process design, to
drive higher ROI, assess the impact on cost, resource utilization and
cycle times prior to deployment ensuring customer satisfaction.
. Responsible for the development and rollout of Business Process
Management (BPM) technical infrastructure to support Business Process
Modeling and governance across the enterprise
. Elicited requirements using interviews, document analysis, requirements
workshops, storyboards, surveys, site visits, business process
descriptions, use cases, scenarios, event lists, business analysis,
competitive product analysis, task and workflow analysis, and/or
viewpoints.
. Primary facilitator on business process modeling and responsible for
documenting and managing change to software requirements for a large-
scale development project
. Presented business process models to business sponsors, LOB clients and
SMEs (business and IT), including the IT development team, so that IT
understands what is necessary to implement regarding process automation
. Provided further guidance to the development team when the team has
questions about the business requirements of the business processes to
automate
. Teamed with development teams and integration specialist helping to
decide on the use of dedicated service implementation technologies to
ensure that the process execution models meet business process
performance expectations
. Worked with the test team to prepare reasonable business scenarios,
business use cases for process test scenarios, including user acceptance
testing when development nears completion
. Incorporated new business requirements into the business process
implementation as they emerge and acts as a focal point for cross-
communication and round-tripping with business analysts and LOB business
consumers
. Built and managed the overall process, according to the business process
modeling methodology
. Engaged in the performance optimization, process and productivity
improvement and optimization.
. Liaised with business and functional owner during risk engineering and
high-level review sessions to derive and execute action plans, meeting
deadlines and standards.
. Gathered requirements, documented, communicated and delivered functional
specification documents, and assisted architecture analysis and Use Case
design using UML and Rational tools
. Assist in problem resolution and support the development team through
consultation and problem research. Facilitated and participated in cross-
competency teams completing tasks related to business solution planning
business case business process improvement and optimization and redesign
workshop activities, provided requirements gathering, analysis and
design.
. Performed design reviews across company and collected enterprise
architecture performance metrics to assure continuous improvement and
optimization
. Assisting senior management in identifying, hiring, and committing
resources as necessary.
. Documenting processes and business process models, use cases, scenarios,
and business rules and utilizing process modeling tools and mentoring
others in utilizing the Business Modeler.
. Simulated the business processes, analyzed the simulations, and
generated statistics to point potential areas of process improvement
and optimization to assess the impact on cost, resource utilization,
and cycle times prior to deployment
Verizon Business, NC
11/2006 - 06/2008
Business Process Architect/ Modeler
Responsibility
. Primary facilitator on business process modeling and responsible for
documenting and managing change to software requirements for a large-
scale development project
. Built and managed the overall test process, according to the Agile Scrum
methodology
. Serving as a liaison between the business and IT to provide technical and
business solutions that meet user needs, including internal business
customers, management, application teams, and vendors.
. Authored accurate, detailed functional and non-functional business
requirements for multiple concurring projects.
. Provided further guidance to the development team when the team has
questions about the business requirements of the business processes to
automate
. Teamed with development teams and integration specialist helping to
decide on the use of dedicated service implementation technologies to
ensure that the process execution models meet business process
performance expectations
. Worked with the test team to prepare reasonable business scenarios,
business use cases for process test scenarios, including user acceptance
testing when development nears completion
. Incorporated new business requirements into the business process
implementation as they emerge and acts as a focal point for cross-
communication and round-tripping with business analysts and LOB business
consumers
. Presented business process models to business sponsors, LOB clients and
SMEs (business and IT), including the IT development team, so that IT
understands what is necessary to implement regarding process automation
. Gathered requirements, documented, communicated and delivered functional
specification documents, and assisted architecture analysis and Use Case
design using UML and Rational tools.
. Analyzed current business processes to complete "as is" maps assessments
and maps, and facilitates recommendations for operational change to be
incorporated into the "to be" processes.
. Working with business executives across all functional lines of the
business, establish current state processes, facilitate process
improvement discussions and develop documentation for proposed solutions.
. Coordinated with architects and business experts to translate key
strategic objectives into actionable and governable roadmaps and designs.
. Defining systems strategy, developing system requirements, designing and
prototyping, testing, training, defining support procedures and
implementation
. Discovered, modeled, designed, simulated, analyzed and generated reports
for business processes, integrated new and revised workflows, and defined
organizations, resources, and business items.
. Elicit requirements using interviews, document analysis, requirements
workshops, storyboards, surveys, site visits, business process
descriptions, use cases, scenarios, event lists, business analysis,
competitive product analysis, task and workflow analysis, and/or
viewpoints.
. Implementing Business process modeling notations, BPMN standards
. Engaged in the process performance optimization, process and productivity
improvement and optimization
. Design and execute proofs-of-concept for critical enterprise
capabilities, including building business case with costs, benefits, and
efficiency measures.
. Facilitated as-is and to-be process discovery, model processes and
determine software requirements.
. Documented both the current state and future state business process and
the comparison to determine Return on Investment (ROI) analysis
. Mentored individuals/ team in best practices for business process
management and business process modeling
. Facilitate as-is and to-be process discovery, model processes using BPM
Notation, and determine software requirements.
. Evaluated the performance of related procurement processing functions
. Developed best practices for business process management and business
process modeling.
. Provide requirements gathering, business component and process modeling,
business modeling facilitation, work product documentation.
. Leading the IT planning team in providing business driven, cost
effective, integrated application and infrastructure components
. Documenting processes and business process models, use cases, scenarios,
and business rules and utilizing process modeling tools and mentoring
others in utilizing the Business Modeler.
. Creating, simulating and analyzing business process models using Business
Modeler.
IBM, Dubai, UAE
07/2004 - 09/2006
Business Process Improvement Analyst, Workflow Analyst
Responsibility
. Serving as an expert in process improvement; is responsible for providing
technical leadership and direction in supporting the application of sound
process improvement and business/technical process reengineering
concepts.
. Identified opportunities for business process improvement and
optimization and deliver results using process map, industry documents
and reports, and internal and external interviews.
. Using IBM Information Framework, IFW Service Models in the National Bank
of Dubai to help define requirements and to adapt to respond quickly to
changing customer needs and enabling the scoping, specification, design
and deployment of information solutions.
. Requirements gathering and process development to enable companies to
redesign high level business process architecture, and develop the full
business process roadmap
. Managed the full process improvement and optimization lifecycle, from
idea creation to execution.
. Utilized RUP to configure and develop process, standards, and procedures.
. Applied industry best practice to design and improve key business
processes.
. Work with customers to define implementation projects including
requirements gathering, management of resources.
. Facilitated and participated in business process improvement and
optimization and redesign workshop activities, provided requirements
gathering, business component, work product documentation, analysis and
design.
. Worked extensively on Rational Rose to design Use Case Diagrams, Class
Diagrams, Sequence Diagrams, Collaboration Diagrams, State Diagrams and
Component Diagrams for Agent, Probe Manager and Web interface modules by
using UML notations.
. Work with development teams on the POC and implementation of new Services
in collaboration with client application development teams and
infrastructure support.
. Develop and maintain an integration roadmap based on experience to
forecast and surmount technical and organizational challenges.
. Assisted senior architects in developing current and to-be systems
architecture artifacts.
Cognizant Technologies ltd, India
09/2002 - 06/2004
SOA Project lead
Responsibility
. Recommending enhancements to the software development process and the
application development environment.
. Participated in the design and development of applications employing new
technologies and methodologies.
. Mentored, coach and train engineering team members. Maintained end to end
technical design documentation. Client interaction on project matters
. Helping define and participate in code reviews of integration projects
and to define development standards and best practices. Develop templates
and guidelines for modeling and documenting business process and
services.
. Designed Java custom nodes to achieve the custom functionality required.
. Reviewing the work done by the offshore team to maintain the product
standards and Client standards.
. Deliver requirement specifications, use cases, sequence diagrams,
activity diagrams, class diagrams and project plan.
. Develop processes and best practices for identification of business
services, and common services.
. Create detailed transition strategies to migrate from "current" to
"future" architectures with minimal system disruptions.
eCom Server, India
05/2000 - 08/2002
J2EE Team Lead
Responsibility
. Responsible for High Level Design and Project Coordination between
several teams to accomplish the deadlines.
. Prepared the Functional specification documents and collected the input,
output layouts, mapping information and sample input/output data.
. Prepared Standard Naming and Coding Conventions document for the rest of
the development team for other interfaces.
. Coordinating with Offshore team to develop the interfaces by providing
the necessary information and resolving their issues by communicating
with Client people.
. Designing message flows with error handling. Designed standard error
handling and Email notification flow to alert the Operator's team.
. Helped analyze legacy applications and systems to derive required
business functions and rules from existing applications.
. Reviewing the work done by the offshore team to maintain the product
standards and Client standards.
Apar Technologies, IN
08/1998 - 04/2000
Software Engineer/ Trainee
Responsibility
. Applied OOAD. Fixing the defects in the applications which are related to
platform.
. Attended training on Java, C++, Visual Basic, Oracle Database Server,
Unix
. Deliver requirement specifications, use cases, sequence diagrams,
activity diagrams, class diagrams and project plan.
. Prepared the Functional specification documents and collected the
input, output layouts, mapping information and sample input/output
data.
. Prepared Standard Naming and Coding Conventions document for the rest
of the development team for other interfaces.
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