Project Manager Management

Ramon Reed

( Chicago, Illinois( 312-***-**** ( abl3r5@r.postjobfree.com(

Information Technology Leader

Expertise: Network Engineering ... Project Management ... Training and

Development

Dedicated and resourceful professional offering practical and progressive

career success in information technology management. Exceptional background

in designing, testing, implementing and supporting large-scale technology

solutions, enabling achievement of challenging business objectives.

Extensive experience leading cross-functional teams to exceed expectations

and achieve time and budget goals. Analytical and creative individual with

a proven record of developing innovative solutions to complex problems and

excelling in high pressure situations. Excellent verbal and written

communicator, able to document and explain highly complex processes to non-

technical personnel at all levels. Proven ability to master cutting edge

technology and integrate it into company framework by applying foresight

and strategic planning skills.

Technical Skills

Software

< Cisco Works 2000; SolarWinds; OpenView Network Node Manager; OpenView

Internet Services; OpenView Performance Insight; Business Availability

Center; Aprisma Spectrum, Microsoft Project

Hardware / Protocols

< Cisco Catalyst 6500 Series Switch Cisco 3600 Series Router; Cisco

Catalyst 6000 Series Switch Cisco 4000 Series Router; Cisco Catalyst 5500

Series Switch Cisco 7500 Series Router; Cisco Catalyst 2900 Series Switch

Education, Certifications, and Specialized Training

DEVRY UNIVERSITY - Chicago, Illinois 2014

Bachelor of Science in Business Administration

Concentration in Small Business Management & Entrepreneurship

ROBERT MORRIS COLLEGE - Chicago, Illinois 1997

Associate's Degree in Applied Science

IT INFRASTRUCTURE LIBRARY - Waukegan, Illinois 2004

ITIL Foundation Certification; IT Service Management

CISCO SYSTEMS - Chicago, Illinois 1999

Cisco Certified Network Associate (CCNA)

HEWLETT PACKARD EDUCATION TRAINING - Chicago, Illinois 2007 - 2008

HP/Mercury Business Availability Center; HP OpenView Performance Insight

Administration; HP OpenView Internet Services; HP OpenView Network Node

Manager

GLOBAL KNOWLEDGE - Schaumburg, Illinois 1999; 2005

Applied Project Management Boot Camp; Wireless LAN Administration; Wireless

LAN Analysis; Internetworking with TCP/IP; Troubleshooting TCP/IP Networks

COMPUTER TRAINING CENTER - Chicago, Illinois 2002 - 2005

Simplified Project Management Workshop; Advanced Project Management

Workshop; Microsoft Project

LEARNING TREE INTERNATIONAL - Schaumburg, Illinois 2004

Time and Priority Management; Effective Communications Skills

Career Progression

HEALTH CARE SERVICE CORPORATION - Waukegan, Illinois 2000 - 2009

Senior Network Analyst, System Management Integration

Joined this non-investor-owned mutual insurance company serving 9.9 million

members through Blue Cross, Blue Shield and multiple subsidiaries to head

the design, development, implementation and management of enterprise wide

network infrastructure. Coordinate and manage projects and serve as Subject

Matter Expert for corporate architecture process. Held responsibility for

preventative maintenance, statistical analysis, documentation and

infrastructure management.

< Assisted with architectual and implementation of company's first fault

and performance monitoring technology.

< Responsible for planning the implementation of systems and network

monitoring technologies and processes for an enterprise network of more

than 100 Cisco routers and Enterasys switches over 200 application

servers infrastructure elements consisted of Web servers application

servers database servers and network elements; maintain network server

and middleware infrastructure elements.

< Monitored the production environment and assumed an active role in the

avoidance of future problems through early proactive measures taken in

conjunction with the assistance of system, application, and database

administrators.

< Worked with IT teams to determine monitoring needs, implementation plans,

and on-going operations of monitoring technologies.

< Served as first line contact for problem solution and/or recovery of all

enterprise management tools and software.

< Provided 24/7 services as required; served as first-line contact for all

enterprise monitoring systems and tools.

< Functioned as a project lead in performing timely analysis, design,

testing, documenting, and implementation of enterprise management

solutions.

< Contributed to the accomplishment of major technical projects by

coordinating, leading, and assisting with the work of project team

members to perform detailed monitoring assessments, and provide technical

guidance.

< Reduced costs by lowering the number of helpdesk calls from end users due

to application performance degration, minimizing business risks and costs

associated with customer abandonment by reducing the number and duration

of outages of revenue producing applications.

< Played a key role in the development of a knowledge base database that

assisted helpdesk associates in troubleshooting end users' technical

issues.

< Developed an automated process for system checkout and continuous checks

for availability of infrastructure elements, eliminating errors and

significantly improving efficiency.

< Offered IT service managers and line of business executives with the

capability to view and monitor the status and service levels of business

processes and applications in real time by creating custom web dashboard

views.

< Provided performance statistics for revenue and non-revenue generating

services across all four states' plans.

< Created availability criteria that service levels are measured against,

ensuring application outages are resolved quickly, decreasing mean time

to resolution, increasing mean time between failures, and optimizing IT

productivity when delivering business solutions.

< Drove implementation of enterprise-wide network management software and

hardware platforms that provided multiple vendors with a read-only view

of the network to optimize troubleshooting and design functions.

< Successfully led proof of concept initiative on Manager of Managers

network management platform project to within budget and on-time

completion by accurately determining objectives, defining scope,

identifying risks and coordinating vendors and technical personnel.

< Instigated and utilized HP OpenView NNM, OVIS, VuGen, BPM, and HP/Mercury

BAC network management applications for enterprise monitoring at the

Command Center.

< Served as Project Manager and Technical Lead for implementation and

configuration of WAN hardware and software upgrades.

< Consistently completed testing, analysis and documentation in a timely

manner to deliver software and hardware packages within aggressive

deadlines.

< Fueled collaboration with peers and vendors regarding troubleshooting of

installation projects and software and hardware platforms.

< Closely monitored WAN covering three states to identify and communicate

potential issues.

< Led multiple projects including topology design for initial rollout of

enterprise network management platform, design of original topology maps

and technical discoveries for network devices across three states.

< Ensured availability of network system by successfully driving

troubleshooting efforts, allocating resources and developing systems that

optimize productivity while reducing costs.

< Produced system architect and score card evaluation survey criteria for

enterprise network management feasibility study that served as the

foundation for implementation, functionality, scalability, integration,

ease of development and support between products during the research

process.

ARTHUR ANDERSEN LLP - Chicago, Illinois 1998 - 2000

Infrastructure Administrator

Orchestrated relocation of network and telecommunication services for 100

users with no significant downtime and no impact on productivity.

< Identified and resolved network-related failures, performed network trend

analysis and prepared network documentation.

< Credited with designing, implementing and manage LAN infrastructure for

the world headquarters facility, converting an unreliable 10 mb shared

medium to a 100 mb switched environment; efforts brought project in on-

time and on-budget with no downtime, higher productivity and significant

cost savings.

< Improved troubleshooting effectiveness and efficiency by creating

documentation and an online database providing procedures for resolving

issues.

< Raised productivity and business unit capacity by installing, configuring

and maintaining Ciscoworks, HP Openview and Cisco Catalyst Switches.

< Evaluated and resolved problems in the newly installed gigabit technology

at world headquarters using CiscoWorks2000 and Sniffer Pro Analyzer.

< Took the initiative to obtain Cisco Certification.

< Headed network engineering, design and planning for a multi-protocol

routed network; also responsible for networking monitoring and tuning for

internal routing connectivity.

DUPAGE REGIONAL OFFICE OF EDUCATION - Lombard, Illinois 1997 - 1998

Lead Network Administrator, Technology Support Group

Administered the corporate client, server and local area network serving

over 1,000 users on behalf of this organization supporting 42 public school

districts and 161,000 students. Trained users, provided technical support

and designed, implemented and managed Intranet infrastructure. Developed

IIS web pages and portals and installed and tested category 5 and fiber

media.

< Orchestrated relocation of network and telecommunication services for 100

users with no significant downtime and no impact on productivity.

< Earned Lead Network Administrator role within only four months of being

hired.

< Developed and oversaw Windows NT Server domains and Exchange Server use

accounts with access privileges and policies.

< Held responsibility for installation, configuration and troubleshooting

of Windows NT Server 4.0, IIS Server 4.0 and MS Exchange Server 5.5.

< Maintained and restored PC and Macintosh environment consisting of 300

nodes.

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