Quality Assurance Software
Resume:
Tam T. Nguyen
Commerce City, CO 80022
********@*******.***
Summary
IT professional experienced in all phases of software quality
assurance, with a deep understanding of software development
methodologies and software development life cycle, also having
experience in leading projects and emphasizing quality and
timely completions.
Experience with
Windows XP/Vista/2007 Oracle/SQL Internet Explorer
Apache C/C++ Windows Server 2003/2008 MS Query Safari
Jakarta C#
Mac Microsoft SQL Server Firefox
IIS ASP.NET Linux/Unix Sybase
PHP
MySQL
Education
University of Colorado at Denver
M.B.A, Information Systems Track
Graduation - December 2007
B.S. in Business Administration (emphasis: Information Systems)
Graduation - May 2002
Business School GPA - 3.7
Other Courses
Introduction to Project Management, New Horizons, December 2004
WORK Experience
Senior Quality Assurance Analyst
May 2008 - Present Spectrum HR Systems Corp.
Denver, CO
. Act as QA lead for 5.5.1 release, ensuring 6 functional areas
were included as well as over 300 bugs were fixed in a timely
and high-quality manner
. Assist QA Manager with the release test plan and schedule
. Manage the QA schedule to guarantee all QA members and release
timeline are on track
. Work with the development lead to resolve issues and offer
suggestions
. Review documentation provided by the documentation team to
ensure accuracy
. Produce and execute test scripts and work flow scenarios
according to specifications to guarantee thorough testing of the
4.x and 5.x systems
. Create and maintain virtual machines for testing purpose
. Strive to continually improve QA process and work closely with
all QA team members to ensure quality of releases
. Assist other departments as needed with troubleshooting and
functional clarification
Quality Assurance Engineer II
May 2004 - May 2008 Jones Cyber Solutions
Centennial, CO
. Managed projects to ensure superior quality and timeliness of
delivery
. Created test plans, schedules, regression lists, test
procedures, installation documents and test cases
. Performed regression and unit testing on web based and
client/server applications
. Tested ASP.net, PHP, C++, and C#.net applications on several
platforms
. Monitored and maintain test and production application and
database servers
. Deployed software to test, UAT, and production environments
. Provided training and operational support through email,
telephone and in person to domestic and international clients
. Compared results from front-end of application as well as
through the database
. Communicated issues with appropriate departments as well as
submit tickets through defect tracking system
. Meet with clients to review defects and schedule releases of
software
. Assisted in interview process and training for new quality
assurance engineers
Customer Account Executive II
Jan. 2003 - April 2004 Comcast cable
Denver, CO
. Provided desktop support for the office
. Assisted customers in resolving cable and cable equipment issues
. Received payments on customer account in form of cash, check,
money order, and credit card
. Strived to retain customer by prepackaging or offering current
promotions to account
Help Desk Technician
Oct. 2001 - Dec. 2002 Univ. of Colorado at Denver
Denver, CO
. Assisted in deployment, administration, maintenance, and
monitoring/optimization of all hardware and software resources
in 11 administrative departments, spanning five subnets
. Served as Assistant System Admin for NT Domain that consists of
9 servers, 150 PCs, 40 printers, and 8 laptops
. Worked with a variety of operating systems: MS Windows 98, NT,
2000 Professional, 2000 Advanced Server
. Used wide range of software applications: MS Office 97/2000,
Oracle 8.1.5/7, and CU Peoplesoft Citrix
. Created and maintained MS Access databases to track all
inventory
. Used Macromedia Dreamweaver to update changes on University
website as needed
Unix/Web Technical Support Representative
Nov. 2000 - Oct. 2001 ADDR.com
Greenwood Village, CO
. Answered e-mails and telephone calls concerning technical
difficulties with web sites and domain names
. Administered commands on FreeBSD Unix system on Apache Web
Servers
. Identified and resolved problems concerning CGI scripts, HTML,
and POP email accounts
. Assisted customers with publishing/uploading files using MS
FrontPage and WS_FTP
. Conducted telephone interviews for hiring purposes
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