Customer Service Manager

Paul E. H. Burman

*** **** ***** ****** **. NW, Washington, DC 20010

Cell 202-***-****

******.****@*****.***

Areas of

Specialty

Environment & Resource Climate Change, RECs & Carbon

Management Offsets

Communications & Public Writing, Research & Coordination

Speaking Grassroots Organizing & Volunteer

Coordination & Management

Multitasking

Experience

May 2008 - Special Projects Manager - Carbonfund.org Foundation, Silver

Pres. Spring, MD

Expert on business climate change solutions renewable energy

credits (RECS), and carbon offsets

Excellent working knowledge of carbon offset standards,

methodologies and protocols

Identified and outreached to strategic business and trade

association targets for various programs

Prepared professional presentations and outreach materials for

potential business partners

Actively managed over 100 business partnership accounts at a

time

Member of Management team for large non-profit carbon offset

organization in the US

Assisted with many levels of partnership development with

companies like Samsung, Domino Sugar, Motorola, Virgin

America, Amtrak, JetBlue, Hyundai and others

Drafted, designed and developed Carbonfund.org's 2008 & 2009

Annual Reports

Developed and co-authored the Responsible Purchasing Guide to

Carbon Offsets with the Responsible Purchasing Network

Managed the development of a new organizational website;

oversaw development of updated and new carbon calculators;

managed all organizational social networks (twitter, facebook,

and blog)

Played an integral role all organizational management

decisions and strategy

Oct. 2006 - Northern Virginia Coordinator - The Chesapeake Climate Action

May 2008 Network, Takoma Park, MD

Executed campaign objectives in Northern Virginia. Helped to

expand volunteer base and list

Organized town hall meetings, lobby days, press conferences,

constituent meetings, and special events that have attracted

hundreds of people

Developed campaign plans and media strategies for the

statewide effort

Developed excellent working relationships with many of

Northern Virginia's elected officials

Developed a wide range of outreach materials for volunteers,

colleagues, businesses, & politicians

Organized the Clean SUVs, Please Maryland-wide action Dec.

9th, 2006 to promote the Clean Cars Act -- a one-day event

that utilized 150 volunteers at 18 different locations

Lead media campaigns by coordinating the publication of many

letters to the editor by volunteers

Published letters to the editor and editorials in the various

regional newspaper

Feb. 1999 - Assistant Manager - Olsson's Books and Records, Washington,

Feb. 2007 D.C. Metro Area

Customer service and sales

Inventory management

Special event services

May 2006 - Bicycle Courier - The Messengers International, Toronto, ON

Aug. 2006 Developed intimate knowledge of urban transportation patterns,

trends, and problems

Relied heavily on excellent time management and strategic

planning skills

Jun. - Aug. Barista - The Java Shack, Arlington, VA

2000 and 2001 Independently ran and managed the coffee shop

Maintained excellent customer relations and a clean, safe work

environment

Jun. 2000 - Program Assistant - Arlington Arts Works, Arlington, VA

Jul. 2000 Promoted to program assistant (assistant manager of project)

through competitive interview

Worked directly with the Master Artist in the conception and

creation of the mural

Presented concept drawings to a panel of Metro Transit and

Arlington County officials

Supervised five students, teaching basic photographic skills

and assigning task and field work

Helped create 12ft. by 30ft. photographic mural, which was

displayed at the Pentagon City Metro Station for several years

Fundraising

Feb. 2005 - Grassroots Fundraiser, Activist, and Cyclist - The Ride for

Aug. 2005 Haiti

Raised $109,000 for the Global Health / Social Justice

organization, Partners In Health, by biking across North

America with my father

Organized our media outreach and relations - we were the focus

of many print, radio and television news stories - I created

press releases, actively developed media contacts, and gave

interviews

Organized fundraising events on the road in Boise, Idaho and

Brattleboro, Vermont

Gained intimate knowledge of all things bicycle related after

spending hundreds of hours in the saddle. Total trip

distance: 3,622 miles

Education

May 2006 Honours B.A.

(Specialist Degree in Environment and Resource Management)

The University of Toronto, Toronto, ON.

Jun. 2001 Honors Diploma

(Advanced Studies High School Diploma)

H-B Woodlawn Secondary Program, Arlington, VA.

Training

Nov. 2007 Midwest Academy - Certified Direct Action Organizer

Successfully completed the program Organizing For Social

Change

Learned strategy, power mapping, and other campaign planning

skills

Skills

Computer Skills Management Skills Self-Management Skills

MS Office Pro (Word, Multitasking Self-motivated

Excel, Power Point, Attention to Detail Responsible

Publisher, Project) New Project Development Honest

Adobe CS3 (Dreamweaver, Campaign Management Loyal

Fireworks) Special Event Organized

HTML Coordination

Wordpress Blog Project Management

Expression Engine Evaluation

Awards

Published in the Baltimore Sun newspaper.

Published in Arlington Gazette newspaper.

Featured guest on Focus on Franconia and Reston Impact television shows

Published Editorial in the Northwest Current (Jan. 2007)

Published guest article in Women's View Magazine (October 2007)

Exhibited photographic pieces at George Mason University (Arlington, VA), the

Ellipse Art Gallery (Arlington), and the Arlington Arts Center.

Awarded one Gold Key, two Sliver Keys, and numerous honorable mentions at

regional Scholastic Art Competitions for photography.

Published photograph in the Virginia Episcopalian newspaper.

Extracurricula

r

Little League Baseball Coach - Silver Spring/Takoma Park

Baseball

Cycling

Camping

Ultimate Frisbee

Avid reader

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