Human Resources Management

Maggie Shontz

St. Charles, IL

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Career Summary

A collaborative senior human resources practitioner with extensive

experience in healthcare and hospitality; superior strengths in

organizational human resource strategy, program design and execution,

including talent acquisition, employee reward and benefit plan development,

labor cost management, change leadership and employee communication.

Professional Experience

Edward Hospital & Health Services, Naperville, IL 1998-

2009

Vice President, Human Resources

Responsible for corporate human resources functions for this complex

delivery system: 317-bed acute care hospital, 110-bed psychiatric hospital,

1,000 staff physicians, and 4,000 employees. EHHS has total operating

revenue of $567 million and an annual human resources budget of $38

million.

. Increased corporate employee satisfaction from 41st percentile to 89th

percentile over four years through HR-driven, organization-wide action

planning process

. Reduced corporate employee turnover rate from 30% to 14% over four

years; partnered with operations teams to identify reasons for

departures and develop improvement plans

. Visionary and primary executive sponsor for the implementation of a

fully integrated Lawson human resources and payroll information system

in 2008; implementation involved writing and presenting functional

needs analyses, participating in complex contract negotiation and

automating manager and employee self-service functions; reduced HR

employee headcount by 3 during same time frame

. Hired 900 or more employees per year for eight years in order to

appropriately staff for numerous new lines of business including

acquisition of Linden Oaks Hospital, development of in vitro

fertilization program and growth in our Naperville and Plainfield

acute and outpatient care services

. Saved $2.8 million in employee medical insurance costs through

implementation of a self-funded, high-deductible medical plan, plan

design changes and vendor management between 2006 and 2008

. Partnered with operations and financial divisions to save $12 million

in labor expense over the last two fiscal years through combination of

strategic reductions in force, staff attrition and wage controls

. Coordinated work and communication plan with board of trustees,

internal and external legal experts and independent compensation

consultant for annual executive compensation analysis; consistently

demonstrated compliance with fair market value and intermediate

sanctions criteria for executive rewards

. Created high-performing, strategic HR team through stringent,

behaviorally-based hiring, development and performance management.

Maintained departmental employee satisfaction in the 99th percentile

and an annual turnover rate below 10%

Brookdale Living Communities, Inc., Chicago, IL 1997-

1998

Vice President, Human Resources

Responsible for the development and management of corporate human resources

and payroll functions for this Prime Group Inc. affiliate public company

devoted to luxury senior living properties.

. Developed full service human resources and payroll function serving 15

properties in ten states growing the organization from 400 employees

to 1300 employees in one year

. Actively participated in acquisition activities for ten new

properties, including operations and change management transitions

The Prime Group, Inc., Chicago, IL 1993-

1997

Vice President, Human Resources

Responsible for the development and management of corporate human resources

functions for this diversified real estate development organization

. Instrumental human resources acquisition team member, growing the

organization from two to twelve properties over five years

. Senior officer in development and executing HR services for three

divisions which were transitioned into public entities

The Prime Group, Inc. Chicago, IL 1989-

1993

Director, Human Resources

. Created and managed full service human resources and payroll function

as company grew from 120 to 1,200 employees in five years

Additional Experience

Lutheran General Health Care System, Park Ridge IL 1986-

1989

Compensation, Benefits, Recruitment and Employee Relations analysis

Frank Lynn & Associates, Chicago, IL 1984-1986

Freelance market researcher

Montgomery Ward, Inc. Chicago, IL 1983-1984

Special Projects Copywriter

Education

Bachelor of Arts, English

University of Illinois, Urbana Champaign

Affiliations

Society for Human Resource Management

International Foundation of Employee Benefit Plans

Worldwide Employee Benefits Network

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