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Customer Service Supervisor

Location:
Hereford, AZ, 85615
Posted:
August 08, 2010

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Resume:

Jose Baeza

abl3os@r.postjobfree.com

U.S. Citizen: Yes

Veterans Preference: Yes

Federal Employee: No

Highest Grade Level and Dates: N/A

VACANCY IDENTIFICATION NUMBER: N/A

JOB TITLE: Tactical Operations Manager

Method of Employment: Contract/1099

Availability: Immediate availability to any Global Theater of Operations

PROFESSIONAL SUMMARY

Presenting a distinguished (cap)ability within the complex field of

Enterprise Espionage (EE). Seasoned in the extraction of a core concept

from multiple streams of raw information. Providing a cultured capacity to

handle the volatile relationships of source asset management - o/conus.

Successfully lead Integrated Combat Operations, presenting the opportunity

to establish relation and rapport with multiple Government Agencies as well

as private sector organizations. Possessing a natural ability to circumvent

obstacles and exploit vulnerabilities. Offering unique and creative

solutions for a weathered Contemporary Operational Environment.

SECURITY CLEARANCE

Central Intelligence Agency: "Q"

Dir of National Intelligence: Special Security Member

Interim Secret: Department of Defense

Former Secret: United States Marine Corps

PROFESSIONAL EXPERIENCE

All-Source Intelligence Analyst 09/08 - Current

Global Progression International Hours/Week: 40+

4685 Big Bend St. Salary/Year: 1099

Fort Huachuca, AZ, 85613 Supervisor: Self

USA Contact: Yes

. Conduct Core Collection Management and manage worldwide HUMINT

operations.

. Control the research, analysis, and production of near and long term

all-source assessment(s) of political, military, economic, social,

criminal, terrorism/counterterrorism or multi-discipline counter-

intelligence issues.

. Support priority intelligence gaps, disseminate forward to Policy

Makers.

. Research specialized threat-related assessments in transnational

terrorist activity.

. Handle and supervise the production of information via source asset

development.

. Retain active communications with Agencies and Organizations within

Washington D.C. metropolis and VA locations.

. Possess the ability to disseminate SCI material within an approved

DCID Secure location (Scif).

Senior Specialist 02/08-09/08

General Dynamics Hours/Week: 40

HHC UASTB "Black Tower" Salary/Year: 75+

Fort Huachuca, AZ, 85613 Supervisor: Various

USA Contact: No

. Served as a Training Facilitator responsible for instructing military

and civilian personnel in the skills necessary to repair and maintain

the Hunter (MQ-5B), Unmanned Aircraft System.

. Instructional subjects included power plant, avionics, computers,

communications, and transport, offload, assemble/emplace, and

dissemble/displace per requirements of tactical operations.

. Counseled students verbally on academic performance as well as life

transition to Military Intelligence.

. Shared knowledge of different learning methods displayed by both

military and civilian students.

. Provided guidance, input and feedback to staff personnel and HHC UASTB

Command.

. Introduced to TRADOC standards and regulation. TRADOC shapes and links

the operating training force to maximize Army learning and adaptation.

. Learned tactics, techniques, and procedures (TTP) of procedure for

dissemination of near real time intelligence to field Commanders

within multiple Theater of Operations.

. Trained in secure voice, data communication via classified advanced

electronics of the MQ-5B HUNTER, a CORPS level Intelligence aircraft.

. Performed curriculum development for the RQ-7 SHADOW.

Subject Matter Expert/Sergeant (MOS 6312) 02/02-08/02

USMC Hours/Week: 55+

Multiple Locations (Conus:Oconus) Salary/Year: E5

Supervisor: Various

Contact: Yes

. Qualified Weapons Systems Specialist.

. Tasked with the training of under developed Marines.

. Placed in position of authority regarding access to SCIF vault for

daily National Security Codes.

. Selected as COMSEC custodian.

. Efficient in (classified) training IAW Electronics Intelligence

systems publications.

. Subject Matter Expert (SME) in the understanding, function and

implementation of Secure Voice Communication, SINGARS, AN/APG-65 radar

weapons systems, Missile (SAM, A/A) Radar Warning Receiver, Angle Rate

Bombing Systems, Automated targeting hand off system, others. Ability

to operate, calibrate, analyze, troubleshoot, and maintain general

purpose electronic test equipment, such as meters, oscilloscopes,

frequency counters, spectrum analyzers, signal generators, attenuators

and precision resistors.

. Tested and troubleshot all forms of onboard avionics including but not

limited to Heads Up Displays, Digital Display Indictors, Horizontal

Situation Indicators, Auxiliary Power Units.

. Diagnosed and isolated cause of system discrepancies removed, and

replaced components.

. Responsible for scheduling the transfer, induction, and receipt of all

test and measurement equipment requiring calibration beyond the

capabilities of the avionics lab. Observed and applied proper safety

procedures with respect to system operation and maintenance.

. Managed aircraft status IAW with flight hours requested per command

operation requirement.

. Achieved qualification of Collateral Duty Inspector for three types of

the AV-8b Harrier, a combat aircraft.

. Maintained aircraft to ensure mission-capable readiness.

. Trained and supervised personnel in the proper procedures for fully

functional avionics systems.

Leader/Sergeant (MEU/Special Operations) 07/01-03/02

15th Marine Expeditionary Unit, USS Peleliu Hours/Week:

55+

Middle East (Multiple Locations) Salary/Year: E5

WORLDWIDE Supervisor: Various

Contact: Yes

COMBAT OPERATIONS:

. Managed 6 - 8 marines during 128 successful on-target combat sorties.

. Neutralized Terrorist Activities via successful electronic warfare

elements.

. This included providing support in a high stress environment.

. Monitored source data collection and prepared reports and records in

accordance with Imagery Intelligence.

. Liaised with multiple countries, performing combined combat exercises

(CAX).

. Participated in initial force projection exercises of Operation

Enduring Freedom.

. Assisted in the planning and scheduling of work assignments IAW

Intelligence briefs for mission critical sorties targeting Al Qaeda

Leader(s).

. Received (2) Certificate of Commendation for diligent and focused

performance under limited time and high stress war circumstances.

. Ensured Av-8b Harrier systems function per Aircraft Battle Damage

Repair (ABDR) via repair or replacement of associated aircraft wiring

and interconnecting devices.

. Performed final inspections of all completed maintenance actions prior

to mission critical combat sorties.

. Conducted technical training within assigned area.

Learner/Corporal 10/98-06/00

USMC Hours/Week: 55+

MCAS Yuma, AZ, 85656 Salary/Year: E4

USA Supervisor: Various

Contact: Yes

. Aircraft communications/navigation/electrical/weapon systems

technician.

. Applied complex theory of operation of transistors, solid state

devices, integrated circuit components, transformers, motors,

generators, and electronic control circuitry, including resistance,

capacitance, and inductance, as applicable.

. Worked congruently with Technical Representatives of Boeing, McDonnell

Douglas and others.

. Performed routine duties relative to inspection, maintenance, and

repair of installed electrical weapon systems at the OMA level.

. Diagnosed and isolated system failures on installed equipment using

appropriate test equipment and publications.

. Installed, removed, inspected, tested, maintained, and repaired

components, subsystems, and ancillary equipment of aircraft

communications, navigation, and deceptive electronic countermeasures

systems.

. Utilized electronic schematics, wiring diagrams, and technical data

contained in publications pertaining to avionics systems, test

equipment, and aircraft.

. Observed safety precautions while working on and around aircraft, land

and boat.

. Operated ground support equipment to perform maintenance of installed

systems.

. Performed final operational tests of installed systems.

Bank Origination Associate/Counselor 05/07-02/08

USAA Hours/Week: 40

3146 E Rocky Slope Dr. Salary/Year: 45+

Phoenix, AZ, 85051 Supervisor:

Nathaniel Simpson

USA Supervisor Telephone:

800-***-****

Contact: Yes

. Provided customer service to a diverse set of members living

throughout the world, while stationed or affiliated with the United

States Armed Services.

. Conducted individual counseling to members on various features and

benefits of primary banking packages.

. Counseled members regarding financial outlets through Mortgage

financing.

. Established relationships of trust within short periods of time

through the use of emotional intelligence.

. Displayed leadership traits while instructing USAA personnel.

. Specifically trained to assist those members in combat situations.

Loan Officer 07/03-10/05

New Century Mortgage Corporation Hours/Week: 40

3509 N. McCarran Blvd Salary/Year: 90+

Reno, NV, 89509 Supervisor: Levi Schuck

USA Supervisor Telephone: 775-224-

2298

Contact: Yes

. Managed the origination of sub-prime Home loans.

. Successfully served as key negotiator between the underwriter and

client by developing loan options satisfying both parties.

. Efficiently established quality customer relationships by overcoming

obstacles in a creative manner.

. Saved the company resources and assets by designing a personalized

EXCEL application form used to determine whether the benefit to the

client outweighed the cost incurred by the client.

. Achieved and surpassed monthly quota consistently, resulting in over

two million dollars in total loan volume.

EDUCATION

College: Northern Arizona University

S. San Francisco St.

Flagstaff, AZ, 86001 USA

Major Fields of Study: Enterprise in

Society

Degree: Bachelor of Liberal Arts

Degree Year: Graduated

Credits Earned: 134

MILITARY EDUCATION

Department of the Army, 297th Military Intelligence Battalion, Fort Gordon,

GA

All Source Intelligence Professional

United States Marine Corps, VMA 311, Cherry Point, NC

Electronic Warfare / ELINT / Deceptive Electronic Countermeasures, Weapons

Systems EXPERT

United States Navy M.A.T.S.G. (AMS-1) Advanced Avionics Electronics "A"

School, Pensacola, FL

United States Navy Aviation Electronics Technician "C" School, Pensacola,

FL

United States Marine Corps, Marine Combat Infantry Training School, Camp

Pendleton, CA

United States Marine Corps, Marine Corps Recruit Depot, San Diego, CA



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