Engineer Software

CORE COMPETENCIES

. Immense ability to discover, diagnose and correct network performance

problems and failures

. Strong oral communications skills including the ability to interact with

a diverse group of people

. Proven ability to prioritze and multi-task to meet all deadlines and

obligations

. Computer literate in multiple operating systems and software applications

PRIMARY TECHNICAL EXPERTISE

. CommVault Simpana Suite 7.0

. Veritas Netbackup 6.5

. Server 2003/2008

. XP/Vista/7

. Telphony / Avaya

. Vmware Server

EDUCATION

. Vmware 4 Fast-Track Class 2010

. Completion of HP Blade Server Training - 2009

. Completion of Veritas Netbackup 6.0 Administrative Course 2007

. Completion of CommVault 7.0 Administrator Course 2007

. UNIX/LINUX Introduction & Advance Certification 2005

. Active State Pure Message Blocking spam Mail & Spyware Seminar 2005

. Microsoft Windows XP Certification 2004

. ShoutCast Audio Streaming Seminar - 2004

. Microsoft Windows 2000 Server Certification - 2003

. Front Page Website Design Seminar - 2003

. Cyber University - Computer Telephony Engineer Certification Classes -

1999 - 2002

. Terranova Report Automation Seminar - 2002

. PictureTel Video Conference System 4000 Tech Maintenance - 1999

. Avaya G3R PBX & Intuity Voicemail Administrative Training - 1998

. CNE Certification Classes for Novell Networks - Moraine Valley Community

College - 1991

. Electronics Technician Diploma - DeVry Institute of Technology - 1984

Performance-driven professional with more than 20 years of Information

Systems experience in multiple operating systems and software applications

with a cutting-edge knowledge of technological changes and their business

implications. Extensive relevant skills in analytical problems solving,

team building and technical systems. Visionary strategist with solid

grounding in all aspects of enhancing current technical expertise in order

to deliver business value through testing, managing and monitoring systems.

PROFESSIONAL AND INDUSTRY EXPERIENCE

McDermott, Will & Emery LLP Chicago, IL June 1989 -

March 2010

Desktop Support Engineer

April 2003 - March 2010

. Supported Firm's Desktop PC's & HP Laser Printers

. Preformed Desktop S/W Builds using Symantec Ghost Server

. Managed Firmwide Veritas 6.0 Netbackup software fiber attached

StorageTek L700 Tape Libraries

. Maintained CommVault software for an AMS 2300 SAN Virtual Tape

Storage Library over fiber using a Diligent Protect-Tier Server in

order to eliminate data duplication on the AMS2300 SAN VTL

. Monitored HP Proliant/HP Blade Network Servers

. Provided Tier#1 support for Virtual Servers running VMware

. Supported Laptop and Wireless Network connectivity

. Monitored and tested equipment to determine network component

performance; improve network performance and prepare equipment

procurement specifications

. Supported Black Berry devices

Telecom Team Lead

March 1998 - April 2003

. Supervised Telecom Department and provided support for 19 MWE

locations

. Administered Firmwide Avaya Definity G3r, G3SI and S8300 PBX

systems

. Maintained Avaya Intuity Interchange VolP Messaging Routing Server

. Oversaw Call Accounting Collection system by AVOTUS/MDR - Saving

Firm $50 million a year

. Provided 24/7 technical support assistance for all locations

. Implemented Avaya Message Manager software; resulting in the

simplification sending of voice messages

. Installed and administered Red Sky E911 Emergency Response System

. Maintained Network and PBX wiring

. Automated system monitoring and daily reports for Avaya PBX and

voicemail systems using Terranova software

Telecommunications Senior Technician

November 1997 - March 1998

. Activated Firmwide installation of PictureTel Video Conference

system resulting in the savings of weekly travel and expense costs

. Administered Avaya Definity G3r PBX and Audix voicemail systems

. Oversaw Public T1 trunk circuits using Terranova software

. Maintained and programmed Lucent 7400 and 7600 series phones

. Maintained Network and PBX wiring

Senior Network Technician

June 1989 - November 1997

. Installed and managed Lan/Wan Network software applications, Dell

Desktop Workstations and HP Laser printers

. Monitored and supported AT&T Rolm phone system modem pool

. Provided user support for Macintosh PCs and software

. Oversaw the ordering and installation of new hardware and software

. Maintained hardware and software database inventory

. Provided maintenance and repair on Notebook PCs

. Supported remote access to Firm Network

PREVIOUS INDUSTRY EXPERIENCE PRIOR TO 1989

Field Service Representative, Barrister Information Systems, Chicago, IL

August 1987 - June 1989

Contact this candidate